About Us
Join one of Canada's busiest professional photo labs. We're looking for a hands-on leader who enjoys solving problems, leading a team, improving processes, and delivering outstanding products and customer service. This is a leadership position with the opportunity to grow into managing the day-to-day operations of the business.
Position Summary
The Production & Customer Experience Managerwill support the General Manager in overseeing daily operations, staff supervision, customer service, production workflow, and business development. This is an excellent opportunity for a leadership-minded individual who enjoys working in a fast-paced environment and is passionate about delivering exceptional results.
Key Responsibilities
- Assist with the day-to-day management of photo lab operations.
- Lead and support staff to ensure high levels of productivity and customer service.
- Coordinate production schedules and prioritize workflow to meet deadlines.
- Train, mentor, and develop team members.
- Handle customer inquiries, concerns, and special requests professionally.
- Assist with hiring, scheduling, and performance management.
- Ensure quality control standards are maintained across all products and services.
- Qualifications
- Previous supervisory or management experience.
- Strong leadership and team-building skills.
- Excellent communication and customer service abilities.
- Highly organized with strong attention to detail.
- Ability to multitask and prioritize in a busy environment.
- Proficient with computers and standard business software.
- Experience in photography, photo finishing, printing, graphic design, or a related industry is considered a strong asset.
- Problem-solving mindset and ability to work independently.
- What We Offer
- Competitive salary based on experience.
- Comprehensive benefits package.
- How to Apply Please submit your resume and a brief cover letter outlining your experience and why you would be a great fit for our team.
Pay: From $62,500.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Work Location: In person
