Join an Award-Winning Resort Team
Do you love creating memorable experiences for people? Are you energized by solving problems, helping guests, and being part of a team that takes pride in delivering exceptional service?
The Summerland Waterfront Resort & Spa is seeking a Guest Service Agent to join our award-winning team. Recently recognized as the Best Resort in the South Okanagan, we are a small but ambitious group of hospitality professionals who believe that great guest experiences are created by great people.
This is more than a front desk position. As a Guest Service Agent, you are often the first and last impression of the resort. You are a host, problem-solver, local expert, and trusted resource for our guests. Every interaction is an opportunity to create a memorable experience and exceed expectations.
What You'll Do
Deliver Exceptional Guest Experiences
- Welcome guests with warmth, professionalism, and genuine hospitality
- Act as a concierge by providing local recommendations and assisting with guest requests
- Resolve concerns quickly and confidently, turning challenges into positive experiences
- Maintain a safe, organized, and welcoming front desk environment
Manage Reservations and Front Desk Operations
Using our Property Management System (RoomKey), you will:
- Create and manage reservations
- Check guests in and out efficiently
- Process payments, deposits, and refunds
- Troubleshoot guest and system issues as they arise
Be the Communication Hub
- Coordinate information between guests, departments, vendors, and partners
- Ensure clear and timely communication across the resort
- Support daily operations and help keep the guest experience seamless
Contribute Beyond the Front Desk
- Participate in special projects and operational initiatives
- Support a culture of continuous improvement and teamwork
- Help us find new ways to elevate the guest experience
What We're Looking For
The ideal candidate is professional, adaptable, and genuinely enjoys helping people.
Qualifications include:
- Strong integrity, sound judgment, and problem-solving abilities
- Professional and polished personal presentation
- A sincere passion for hospitality and customer service
- Ability to multitask, prioritize, and take initiative in a fast-paced environment
- Strong computer skills, including experience with Microsoft Office, Gmail/Outlook, and property management systems
- Physical ability to stand for extended periods and occasionally move heavier items
- Previous hospitality experience is preferred, although experience in customer service, tourism, retail, or related industries will also be considered
Why Join Us?
- Work at an award-winning lakeside resort
- Be part of a close-knit team where every person makes a difference
- Help create unforgettable experiences for guests from around the world
- Develop your hospitality and leadership skills in a supportive environment
- Join a team that believes small teams can accomplish big things
If you are passionate about hospitality and take pride in delivering exceptional service, we'd love to hear from you.
This position is available to those who are legally able to work in Canada.
Pay: $19.00 per hour
Benefits:
Work Location: In person
