About Us
JHS Logistics is a fast-growing transportation company specializing in temperature-controlled (reefer) freight throughout Canada and the United States. We pride ourselves on exceptional customer service, proactive communication, and reliable on-time performance. As we continue to grow, we're looking for an experienced dispatcher who wants more than just a job—we're looking for someone who wants to help build and shape our dispatch department.
About the Role
This is not a traditional dispatcher position.
We're looking for a high-performing Full-Cycle Dispatcher who can independently manage every aspect of the dispatch process—from booking freight and planning loads to customer communication, problem resolution, documentation, and invoicing.
The successful candidate will become a key member of our operations team and will have the opportunity to grow into a leadership role by helping recruit, train, and mentor future dispatchers as our company expands.
If you're someone who thrives in a fast-paced environment, enjoys solving operational challenges, and takes ownership of your work from start to finish, we'd love to hear from you.
Key Responsibilities
- Manage the complete dispatch lifecycle from customer order to final invoicing.
- Source and book profitable freight through brokers and direct customers.
- Plan and optimize routes to maximize equipment utilization and profitability.
- Dispatch company drivers while coordinating appointments, pickups, deliveries, and scheduling.
- Track shipments proactively and resolve delays, service failures, and customer issues before they escalate.
- Negotiate freight rates with brokers and customers.
- Coordinate driver hours, trailer availability, equipment changes, and operational planning.
- Arrange and coordinate LTL shipments, cross-dock operations, trailer transfers, and multi-stop deliveries.
- Coordinate cross-border shipments, ensuring customs documentation and border requirements are properly managed.
- Manage temperature-controlled (reefer) freight, ensuring proper temperature settings, monitoring, and customer requirements are met.
- Maintain accurate records of dispatch activities, rate confirmations, PODs, accessorial charges, and shipment documentation.
- Prepare and verify paperwork required for billing and invoicing.
- Build and maintain strong relationships with customers, brokers, and drivers.
- Develop and improve dispatch processes, SOPs, and operational workflows.
- Assist in recruiting, onboarding, training, and mentoring future dispatch team members.
- Identify opportunities to improve operational efficiency, customer service, and profitability.
Minimum Qualifications
- Minimum 2 years of recent full-cycle dispatch experience in the North American trucking industry.
- Proven experience handling the entire transportation process from A to Z, including:
- Load booking
- Load planning
- Driver dispatch
- Appointment scheduling
- Shipment tracking
- Customer communication
- Problem resolution
- Documentation
- Billing support and invoicing
- Experience dispatching reefer (temperature-controlled) freight.
- Experience coordinating cross-border (Canada/USA) shipments.
- Experience managing LTL and cross-dock operations.
- Strong understanding of trucking regulations, hours of service, and transportation terminology.
- Experience using load boards and transportation management systems (TMS).
- Excellent negotiation and relationship-building skills.
- Strong organizational skills with the ability to prioritize multiple shipments simultaneously.
- Highly detail-oriented with excellent problem-solving abilities.
- Ability to work independently while taking ownership of daily operations.
Preferred Qualifications
- Experience working with direct shippers as well as freight brokers.
- Experience dispatching owner-operators and company drivers.
- Knowledge of reefer commodities such as food, produce, frozen goods, and pharmaceuticals.
- Experience developing dispatch procedures and operational workflows.
- Leadership or supervisory experience is considered an asset.
What We're Looking For
We're looking for someone who doesn't wait to be told what to do.
The ideal candidate:
- Thinks several moves ahead and anticipates problems before they happen.
- Communicates professionally with customers, brokers, and drivers.
- Takes ownership of every shipment from booking through invoicing.
- Remains calm under pressure and can effectively manage multiple priorities.
- Is committed to delivering exceptional customer service.
- Wants to grow into a leadership role and help build a world-class dispatch team.
Why Join JHS Logistics?
- Opportunity to play a key role in a rapidly growing company.
- Clear career path into a Dispatch Manager leadership position.
- High level of autonomy and ownership.
- Ability to help shape our dispatch systems and processes.
- Collaborative team environment where your ideas are valued.
- Competitive compensation with performance-based growth opportunities.
- Long-term career stability with a company committed to expansion.
Pay: $60,000.00-$75,000.00 per year
Application question(s):
- Have you independently managed loads from booking through the last step?
- Do you have reefer dispatch experience?
- Do you have cross-border Canada/USA dispatch experience?
- Do you have LTL and cross-dock dispatch experience?
- Are you comfortable negotiating rates with brokers and direct customers?
Experience:
- full cycle dispatching: 2 years (required)
Work Location: In person
