The Senior Field Service Technician will be working within the Process Measurement & Control (PMC) business unit, specifically the Service Team for customer support, team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position is to provide customer support, advanced field technical support. The position is located in Brossard, Quebec, Canada.
You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support a focus on accuracy, timely feedback, and customer satisfaction. You will develop a broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documentation and recording of all activity and communication.
You Must Have
- Minimum of 2 years of experience in field service engineering or a related role.
- Valid Class 5 driver’s license
- Must speak French and functional English
We Value
- Significant experience in customer and product support
- DEC, Engineering degree or equivalent work experience
- High School Diploma + DEP
- Industry experience preferred
- Strong communication and interpersonal skills
- Continuous improvement mindset and leadership capabilities
- Experience with Salesforce.com, SharePoint, SAP, Excel
- Excellent organizational skills
- Ability to train and motivate others
- Proficiency in Microsoft Office (Excel, Word, SharePoint, PowerPoint)
Key Responsibilities
- Strong knowledge of the tools related to the trade, including a digital multimeter
- Ability to troubleshoot hardware/software and solve equipment problems
- Provide direct support to internal and external customers
- Investigate and resolve technical issues
- Act as liaison between Field Service and Technical Support/Engineering
- Create timely, detailed, and accurate analysis reports
- Provide technical service and customer solutions
- Prepare service quotations and manage service documentation
- Schedule and coordinate service appointments
- Manage challenging projects to ensure customer satisfaction
- Ensure team technical competency
- Collaborate with multiple departments and stakeholders
- Highly motivated, organized, and able to work independently
- Collaborative and team-oriented mindset
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
