We are seeking an BDC Specialist to join our Team!
The potential candidate is responsible for providing exceptional customer service by utilizing skills to set appointments with customers either through telephone, in-person or by e-mail. The BDC Specialist would ensure they confirm appointments and follow up/reschedule missed appointments. This position is responsible for answering customer enquiries, discussing pricing and availability.
Hours: Monday to Friday 8:00 am to 5:00 pm (with alternating Saturdays required on a rotating basis (subsequent Fridays off)
What we are seeking in YOU:
- 2 to 3 years of customer service experience in a retail setting (dealership experience is an asset)
- Experience in a fast-paced environment with multiple priorities
- Solid organization and interpersonal abilities
- Familiarity in answering a multi-telephone line system
- Must have a valid Ontario G Driver's License
What YOU will be doing:
· Basic client services – answering product questions, discussing pricing & availability.
· Attending to all incoming service inquiries from customers promptly and professionally.
· Navigate through multiple computer applications, answer questions in an appropriate and standardized manner. Ensuring they are solutions focused and provide a personal touch in all customer contacts.
· Make outbound and customer satisfaction calls to ensure that customers are happy with the service they received at the dealership.
· Gather accurate customer information to log and create a database for continual follow up and customer retention.
· Respond quickly to customer emails and internet leads through online scheduling.
· Schedule service appointments and reschedule missed appointments.
· Work with all departments in the dealership, charts and monitors daily activities.
· Capable of projecting a positive image with every communication.
· May be required to assist with reception duties as required
· Perform other administrative duties, as assigned.
DO NOT DELAY - APPLY TODAY!
We are an equal opportunity employer.
Pay: $18.00-$20.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
