Job Overview
We are seeking a dedicated and organized Patient Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for footcare and Sleep study patients, ensuring a smooth and efficient patient experience from appointment scheduling to follow-up . The ideal candidate will possess strong communication skills, attention to detail, and familiarity with medical terminology and office procedures. Experience in Footcare or medical offices, particularly with the JANE Platform, is highly valued. This position offers an opportunity to contribute to quality patient care while working in a professional and supportive environment.
Duties
- Greet patients warmly and professionally upon arrival, ensuring a positive first impression
- Schedule, confirm, and reschedule patient appointments using JANE.
- Verify patient insurance information and assist with billing inquiries
- Collect and update patient information accurately in the electronic health record system
- Communicate effectively with patients regarding treatment plans, appointment details, and follow-up instructions
- Coordinate with Footcare Nurses to ensure timely delivery of services
- Maintain organized patient files and ensure compliance with privacy regulations
- Assist with administrative tasks such as answering phones, managing correspondence, and handling paperwork related to patient care
- Support the Footcare team by managing daily office operations efficiently
Experience
- Prior experience in a medical or footcare l office environment is preferred
- Familiarity with JANE system is highly desirable
- Knowledge of medical terminology enhances communication with healthcare providers and patients
- Office experience demonstrating strong organizational skills and multitasking abilities is beneficial
- Excellent communication skills—both verbal and written—are essential for effective patient interactions
- Experience handling insurance claims and bill collecting processes is a plus
This role requires a compassionate approach, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment. Candidates should be committed to providing exceptional patient service while supporting the overall efficiency of the healthcare practice.
Pay: $19.71 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Application question(s):
- do you have administrative experience?
Work Location: In person
