Front Office Associate
About The Union Club of British Columbia:
Founded in 1879, the Union Club of British Columbia is a landmark institution in the heart of downtown Victoria. With a neo-Georgian design inspired by the classic clubs of London, this heritage building has always offered premier service, amenities, companionship, and exceptional comfort.
We are seeking a full-time employee to join our Front Office team.
As your employer, we will offer you:
- Competitive wages
- Comprehensive training
- A positive work environment
- Experience in guest services and the hospitality industry
As a member of the Front Office team, you will have a direct impact on creating a professional and memorable experience for our members and guests.
Qualifications:
· Excellent customer service skills are essential
· Strong interpersonal skills
· Completely fluent English language skills; both written and verbal
· Demonstrated excellent correspondence skills
· Clear, precise, professional, and helpful telephone manner
· High level of responsibility and commitment
· Excellent organizational skills – showing flexibility in handling multiple priorities and meeting deadlines
· Team player with proven success in relationship building
· Previous Hotel or Club experience an asset
· Other languages an asset
Duties Include:
· Answering phones and using a switchboard
· Email communication
· Checking in/out of guests
· Responding to guest/member inquiries, providing concierge service
· Cash handling and processing forms of payment
· Reporting to management
· Communicating between departments
· Administration work assigned by management
· Upholding the house rules
· Stand for long periods of time, use stairs, lift 45 lbs.
Job Type: Seasonal
Pay: $21.50-$22.50 per hour
Benefits:
- Commuter benefits
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
Ability to commute/relocate:
- Victoria, BC V8W 1Z6: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 2 years (preferred)
Work Location: In person
