We are hiring Bilingual(English/French) Contact Centre Representatives. The agent is responsible for acting as the first point of contact for customers. They must make every effort to provide an outstanding customer experience and support our customers.
MAJOR DUTIES AND RESPONSIBILITIES:
· Ensures the handling of incoming calls
· Assist with outbound calls as needed
· Responds to customer questions
· Route calls or requests that are outside the established framework to the right place
· Listens, analyzes and diagnoses the nature of the problems
· Take charge of solving customer problems at the first point of contact and take responsibility for them within their functions
· Ensure customer satisfaction
· Ensures that taking calls is a priority
· Answers questions and provide customer service to our customers, including being responsible for handling emails
· Communicates second and third level problems to the various internal levels
· Commits to maintaining harmonious relationships with customers and the internal team
· Other related tasks
EDUCATION:
· High school education or equivalent. Post-Secondary education an asset.
EXPERIENCE:
· 1-year general office experience, including telephone techniques and computer skills, in a customer service environment is required
CORE COMPETENCIES:
· Proven communication skills both verbal and written in English and French
· Ability to prioritize work assignments
· Knowledge of customer service
· Service oriented with effective customer interaction skills
· Strong analytical, interpersonal and leadership skills
· Strong knowledge of computer systems including WMS, Microsoft Office products
· Service orientated with strong customer service skills and commitment to quality of work
PLS NOTE: Although this job is remote, employees can be requested to return to office.
Job Types: Full-time, Permanent
Pay: $20.00 per hour
Expected hours: 40 per week
Work Location: Remote
