Welcome to BodyTech Physiotherapy! We are an orthopaedic and manual therapy sports injury clinic in Kitchener, Ontario. We are hiring for two part-time receptionist positions:
· One permanent part-time position to work 15-20 hours per week.
· One casual part-time position to provide relief for vacation coverage, sick days, and other hours as needed.
Hours will be Monday - Friday and will include a combination of daytime and evening shifts at both of our clinic locations. Must be available some weekday evenings until 8:00PM. The position will start in September or October 2026.
The successful candidate must be comfortable working both independently and in a team environment, have the confidence to interact with patients and be able to apply problem solving and critical thinking skills in a dynamic work environment. Additionally, the applicant should be self-motivated and have excellent organizational and time management skills. Competence in insurance practices, business computing applications and bookkeeping is a must.
Job duties (included but are not limited to):
· Answer phones, screen patients and direct calls, respond to emails
· Schedule appointments, greet clients
· Accept payments from clients and insurance companies
· Daily billing for private, WSIB and MVA clients, Telus Health
· Organize advertising and promotional events
· Maintain clinic and office cleanliness, including laundry
· Tracking timelines for WSIB and MVA
· Outstanding payment follow ups
· Inventory management
· Review of daily billings and payments
Qualifications:
· Proficient in Microsoft Suite
· Previous front desk customer service experience
· Excellent verbal and written English
Job Types: Part-time, Casual
Pay: $19.00-$21.00 per hour
Experience:
- customer service: 1 year (required)
Work Location: In person
