Front Desk Staff champion the art of customer service, flicking the wrist to create latte masterpieces, helping customers manage climbing related risk, and wielding a broom, mop or vacuum to keep our facility looking its best. Our ideal candidate has a profound passion for sharing climbing and fostering community with everyone they meet. This is a Part-Time Position with potential for 2 to 4 shifts per week. Some evening and weekend availability required. Must be 16 or older to apply.
DUTIES (INCLUDING, BUT NOT LIMITED TO):
- Providing exemplary customer service at all times
- Taking and managing bookings for belay sessions, programs, and events
- Keeping the facility squeaky clean and looking professional
- Making tea, espresso, lattes, cappuccinos, and serving snacks from the café
- Awareness and management of risk inherent to the gym; maintaining and overseeing safe practices in the gym and confidently communicating with customers when safe practices are not being met
- Supporting customers by matching them with retail products that suit their needs
- Occasionally instructing after-school Youth Programs or belay sessions
KEY QUALIFICATIONS:
- You fondly reminisce about your recent job experience in customer service
- A friendly disposition and teamwork mentality
- A strong sense of compassion mixed with respect for the rules that protect customers and the business
- A good sense of risk management inherent to climbing indoors
- Current Basic First Aid Certificate (Standard/Intermediate First Aid with CPR)
ADDITIONAL QUALIFICATIONS TO BE CONSIDERED:
- Association of Canadian Mountain Guides Climbing Gym Instructor Level 1 or 2
- BC FoodSafe certification
PERKS:
- Membership to Ground Up (for those who work 8 hours a week or more)
- Great discounts on gear, food and coffee
- Working with an incredible team of dedicated people whose main goal is to provide an awesome platform for serving and nurturing the Squamish climbing community
COMPENSATION:
Wage will be based on certification and prior experience. A $0.50 raise will be given to all new employees after the 3 month probation period.
Pay: From $18.70 per hour
SCHEDULE:
- 1-3 shifts/week to start, with potential for more for after mid-September as we move into our busy Fall/Winter season
- Some evening & weekend availability required
- Shifts can start as early as 5:45am on weekdays, and closing shifts end as late as 11pm. Most shifts are 8 hours long.
Closing date for this post is the end of the day, July 24. Successful applicants will start training August 28th.
Job Type: Part-time
Pay: From $18.70 per hour
Benefits:
- Casual dress
- Discounted or free food
- On-site gym
- On-site parking
- Store discount
Flexible language requirement:
Ability to commute/relocate:
- Squamish, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (required)
- climbing: 1 year (required)
Licence/Certification:
- First Aid Certification (required)
- Climbing Gym Instructor certification (preferred)
Work Location: In person
