Dispatch – Level 2
Shift: Thursday- Monday
TRANSX LTD
Operating for over 50 years, the TransX Group of Companies is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.
The TransX Group of Companies has an exciting opportunity for a Dispatch – Level 2 to join our Operations - Truckload Department at our Winnipeg facility.
The Dispatch Level 2 role is directly accountable for the effective management of drivers, fleet performance, and supporting Level 1 Dispatchers. The position focuses on operational excellence, superior customer service, and ensuring fleets operate efficiently for driver success and customer service performance. This role oversees day-to-day operations, coordinates team activities, and assists the Dispatch Manager with operational reports and key projects.
As a leader within TransX, you will also be expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.
KEY RESPONSIBILITIES
Live Operational System Management
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Monitor and update the "Late to Start and Late to Complete" report (Health Check) to track driver departures and completions.
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Maintain live system updates for driver PTAs, order ETAs, starts, completes, and service alerts.
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Dispatch and confirm all load assignments to drivers.
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Process cross-border shipments for customs clearance.
Driver Performance & Communication Management
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Manage tractor and driver utilization.
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Manage driver time-off requests, driver discipline, and proper documentation.
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Emphasize customer requirements and needs to drivers to enable operational success.
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Drive continuous improvement and regulatory compliance (safety courses, random testing, etc.).
Problem Solving & Emergency Response
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Handle operational emergencies with urgency, including equipment breakdowns, accidents, or weather-related delays.
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Exercise quick decision-making and critical thinking to resolve delays with cost-effective solutions.
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Prioritize time-sensitive issues with critical thinking skills.
Reporting & Administrative Support
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Maintain and generate key fleet reports, including the Vacation Matrix, Morning Fleet Message, Loyalty Calculator, Team Bonus, Add Pays, and Driver Birthdays.
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Oversee PM due/overdue follow-ups, winter weather updates, Friday orientation summaries, Fleet KPI reports, and TLW Weekly mileage.
SKILLS & KNOWLEDGE
Education & Experience
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Post-secondary education is preferred, ideally in Logistics, Supply Chain Management, or Human Resources.
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Two (2) – three (3) years of previous Dispatch experience is required.
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Logistics or Supply Chain experience is considered a strong asset.
Core Skills
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Excellent communication and interpersonal skills.
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Ability to work under minimal to no supervision and make sound decisions under pressure.
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Analytical thinking with a high tolerance for ambiguity.
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Capable of multi-tasking with a proven ability to prioritize tasks in a fast-paced environment.
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Solid knowledge of the trucking industry and associated rules and regulations (e.g., Hours of Service, DOT).
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Computer literate and proficient with industry-related systems and TMS applications.
BENEFITS & PERKS
WHY JOIN TRANSX?
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Large, Canadian-owned company operating for over 50 years.
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Leading transportation and logistics services provider with 11 terminals across North America.
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Competitive compensation packages.
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Partnered training programs and ongoing learning supports.
BENEFITS
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Comprehensive group health benefits.
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RRSP company match programs.
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Referral bonus program.
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Training and tuition reimbursement.
RECOGNITION PROGRAMS
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Annual employee recognition & appreciation events.
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Years of service awards.
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Employee spotlights in our TransX Newsletter.
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Safety recognition and annual performance incentives.
OTHER PERKS
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Employee and family assistance program.
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Encouraged work-life balance.
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Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.).
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A collaborative team environment focused on professional & personal growth.
APPLY TODAY!
If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please submit your resume with a cover letter.
TransX Ltd. is committed to building a culture of diversity, equity, and inclusion, and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
If you require accommodation for the recruitment process, please let us know at the point of application.
We thank all candidates for their interest; however, only candidates selected for an interview will be contacted.
