Customer Service Representative / Inside Sales
Overview
We are seeking a motivated, customer-focused Customer Service Representative / Inside Sales professional to join our team. This role is essential in building strong customer relationships, supporting sales growth, and delivering exceptional service. The ideal candidate is a strong communicator with experience in B2B sales, account management, and customer service. Experience with SYSPRO and battery or industrial product knowledge is considered an asset.
This is an excellent opportunity to join a growing company where you can make a meaningful impact while working in a collaborative and fast-paced environment.
Responsibilities
- Respond to customer inquiries by phone, email, and in person in a professional and timely manner.
- Process customer orders, invoices, credits, returns, and warranty claims accurately.
- Maintain and update customer accounts and records.
- Provide product recommendations, pricing, and technical information to customers.
- Build and maintain strong relationships with new and existing customers.
- Identify sales opportunities and collaborate with the Outside Sales team to generate new business.
- Follow up on customer quotes and outstanding orders.
- Work closely with warehouse to ensure accurate and timely order fulfillment.
- Assist with inventory inquiries and product availability.
- Deliver exceptional customer service while achieving sales and customer satisfaction goals.
Qualifications
- Minimum 3 years of experience in customer service and/or inside sales.
- Experience in B2B sales and account management.
- Strong communication, organizational, and problem-solving skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency with Microsoft Office (Outlook, Excel, Word).
- Experience with SYSPRO ERP is an asset.
- Battery industry or industrial product knowledge is an asset.
- Ability to work both independently and collaboratively within a team.
What We're Looking For
The successful candidate is positive, dependable, and driven to provide outstanding customer service. You enjoy building relationships, solving customer challenges, and identifying opportunities to grow sales. You take initiative, have strong attention to detail, and thrive in a team-oriented environment where customer satisfaction is the top priority.
Pay: From $50,000.00 per year
Benefits:
- Extended health care
- Paid time off
Work Location: In person
