The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met.
Pay rate: $21.50
Responsibilities:
- Provide our clients with high-level customer service meeting/exceeding their needs in both a storefront setting and over the phone.
- Enter orders accurately into the system, check for item accuracy and pricing, and communicate order confirmations.
- Accurately receive and put away stock transfers in a timely manner.
- Perform daily inventory walks procedure to maintain and improve inventory/bin accuracy.
- Support and invite customers to our online ordering e-commerce system.
- Full-cycle sales order processing: sales order, credit approval, invoicing and filing.
- Complete administrative work such as following up with purchasing or getting back to customers with backorders or special orders as well as fulfilling accounting inquiries.
- Respond in an efficient and timely manner to inquiries and requests relating to our various products.
- Provide customers with simple quotes.
- Maintain current knowledge of all promotions.
- Related duties involving customer service contact, via telephone, email, fax or regular mail.
- Fill in across divisions and departments in order to provide exceptional service to our customers.
- Must be able to work with minimal supervision, while being proficient and working in a team environment.
- Maintain a clean and safe store environment.
- All other duties as assigned
Requirements:
- Minimum 1-2 years previous customer service experience.
- Proficient in dealing with escalated customer service situations.
- Proficient verbal and written communication skills.
- Ability to work with tight deadlines, handle pressure, communicate, and multitask with meticulous follow-up.
- Solid crisis management, problem-solving, administrative and organizational skills required.
- Consultative selling skills.
- Fast learner with initiative and a great work attitude.
- Ability to handle high volume calls, and a fast-paced environment.
- Strong Computer Skills, including Microsoft Office and Windows-based software.
Bunzl Canada Inc. (bunzlcanada.ca (https://bunzlcanada.ca/)) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl (http://bunzl.com/) plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!
Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
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2 year(s): Customer Service
