Medical Office Team Lead – Ravines Medical Group
Ravines Medical Group has an immediate opening for a full-time Medical Office Team Lead. We are seeking a motivated leader who is inspired by contributing to the health and wellness of patients and the broader community.
Ravines Medical Group operates the following clinics: Ravines Medical Centre, Timberlea Medical Centre, and Spryfield Medical Centre. This role will be based at one of our Ravines locations.
Position Overview
As a Medical Office Team Lead, you will play a key role in ensuring the smooth day-to-day operations of the clinic for patients, staff, and clinicians. You will work closely with the Clinic Director of Operations and provide direct leadership to administrative staff.
This role is responsible for overseeing standard medical administrative processes, ensuring accurate and timely MSI billing and non-insured service invoicing, and supporting both patients and staff within the medical centre.
Key Responsibilities
- Foster a welcoming, respectful, and patient-centered environment for both patients and staff
- Respond to patient inquiries, concerns, and complaints; investigate issues and recommend appropriate resolutions
- Build strong working relationships across all departments, including administrative and clinical teams
- Supervise and support front office staff to ensure duties are completed accurately, efficiently, and on time
- Coordinate staff scheduling support, including time-off requests, vacation planning, and sick coverage
- Assist with onboarding, orientation, and training of administrative staff on clinic policies and procedures
- Oversee front office and medical supply inventory, ensuring cost-effective purchasing within budget
- Review and approve supply receipts in collaboration with finance team members
- Manage incoming payments, monthly deposit reconciliation, accounts receivable, and MSI billing processes
Qualifications & Core Competencies
- Post-secondary education in Health Care Administration, Business, or a related field is considered an asset
- Strong customer service skills with excellent telephone etiquette
- Highly organized with the ability to prioritize, multitask, and manage competing demands
- Self-motivated leader with the ability to work independently and collaboratively in a team environment
- Comfortable working in a fast-paced clinical setting
- Strong computer literacy and data entry skills
- Experience with EMR systems (Telus Health – Med Access) considered an asset
What We Offer
We offer a competitive salary along with a flexible benefits package, including health and dental coverage, as well as an RRSP contribution program.
Please note that only candidates selected for an interview will be contacted.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Store discount
- Vision care
Ability to commute/relocate:
- Halifax, NS: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have reliable transportation to and from the job location?
Education:
- Secondary School (required)
Experience:
- Electronic medical records: 1 year (required)
Work Location: In person
