25 meilleures offres (customer service supervisor, winnipeg, mb) (à pourvoir)

Manager, Customer Experience
VIA Rail Canada —Winnipeg, MB
- De 79 169 $ à 93 140 $ par an
- Fins de semaine au besoin
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
il y a 10 jours
Team Lead
Drake International Inc —Winnipeg, MB
- De 40 000 $ à 50 000 $ par an
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
Inbound Customer Service Supervisor (10 years of Work Experience)
BASSTEL —Winnipeg, MB
- Temps partiel
- Bilingue
- Service à la clientèle
- Anglais
Customer Service Supervisor
Perimeter Aviation —Winnipeg, MB
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
il y a 2 jours
Superviseur, Service à la clientèle / Supervisor, Customer Care
Day & Ross —Winnipeg, MB
- Temps plein
- Bilingue
- Microsoft Word
- Microsoft Excel
Postuler rapidement
Operations Manager - Fastfrate Group (Winnipeg)
Challenger Motor Freight Inc —Winnipeg, MB
- De 70 000 $ à 90 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
19 h
Operations Manager (Overnight Shift)
IntouchCX —Winnipeg, MB
- De 60 000 $ à 65 000 $ par an
- Google Suite
- Diplôme d'études secondaires
- Baccalauréat
- Assurance Dentaire
- Congés payés
Operations Manager
IntouchCX —Winnipeg, MB
- De 40 000 $ à 65 000 $ par an
- Google Suite
- Diplôme d'études secondaires
- Baccalauréat
- Assurance Dentaire
- Congés payés
Team Lead (Supervisor) (Overnight)
IntouchCX —Winnipeg, MB
- 48 000 $ par an
- Quart de soir
- Google Suite
- Service à la clientèle
- Diplôme d'études secondaires
- Assurance Dentaire
- Congés payés
Senior Recruitment Manager
IntouchCX —Winnipeg, MB
- De 75 000 $ à 85 000 $ par an
- Gestion de projet
- Baccalauréat
- Ressources humaines
- Assurance Dentaire
- Congés payés
Manager, Client Services Unit
Manitoba Government —Winnipeg, MB
- De 85 374 $ à 111 095 $ par an
- Heures supplémentaires
- Expérience en gestion
- Expérience administrative
- Esprit d'analyse
- Assurance Invalidité
- Assurance Dentaire
il y a 1 jour
Lead Call Centre Agent
Perimeter Aviation —Winnipeg, MB
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
il y a 2 jours
Client Service Execution Lead
Bickert Management Inc. —Winnipeg, MB
- Temps partiel
- Télétravail
- Anglais
- Compétences en communication
Postuler rapidement
il y a 8 jours
Chiropractic Assistant/Office Manager
n8 Chiropractic & Massage Therapy —Winnipeg, MB
- De 20 $ à 25 $ de l’heure
- Temps plein
- Vente
- Service à la clientèle
- Pas d'expérience requise
- Programmes de Bien-être
- Indemnité de déménagement
Postuler rapidement
il y a 4 jours
Part-Time Assistant Manager - Level 1
BoxLunch & Hot Topic —Winnipeg, MB
- Temps partiel
- Vente
- Diplôme d'études secondaires
- Gestion du temps
Postuler rapidement
Food Team Leader
IKEA —Winnipeg, MB
- Temps plein
- Hospitalité
- Service alimentaire
- Restaurant
- Assurance Dentaire
- Programme d'Aide aux Employés
14 h
Supervisor Part Time at Gather Craft
Park Hospitality at Assiniboine Park, Compass Group Canada —Winnipeg, MB
- 18,86 $ de l’heure
- Heures supplémentaires
- Bar
- Affaires
- Restaurant
Postuler rapidement
Paint Department Manager
Wm Dyck & Sons —Niverville, MB
- Temps plein
- Microsoft Excel
- Windows
- En présentiel
Postuler rapidement
Sales Account Manager - Indigenous Markets
Tipi Legacy HR+ —Winnipeg, MB
- De 50 000 $ à 200 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Microsoft Office
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 10 jours
Service Manager - Gardencity Mall
Canadian Tire —Winnipeg, MB
- Temps plein
- Diplôme universitaire non requis
- Sens de l'organisation
- Compétences en communication
- Régimes de participation aux bénéfices
- Heures d'arrivée et de départ flexibles
il y a 3 jours
Branch Manager, Denray Tire
Denray Tire —Winnipeg, MB
- Temps plein
- Expérience en gestion
- Vente
- Ressources humaines
- Assurance Invalidité
- Congés payés
Postuler rapidement
Restaurant General Manager (KFC Winnipeg)
Hi-Flyer Foods (Canada) Inc. o/a KFC and KFC/Taco Bell —Winnipeg, MB
- Temps plein
- Baccalauréat
- Diplôme d'associé
- Manipulation d'argent
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 8 jours
Territory Sales Manager
AG Growth International Inc. —Winnipeg, MB
- Télétravail
- Vente
- Baccalauréat
- Déplacements à prévoir
Sales Manager
StretchLab —Winnipeg, MB
- À partir de 20 $ de l’heure
- Temps plein
- Logiciels de GRC/CRM
- Vente
- En présentiel
Postuler rapidement
Office Manager
The Christmas Light Guys / Tree Ninjas —Grande Pointe, MB
- De 20 $ à 25 $ de l’heure
- Temps partiel
- Vente
- Service à la clientèle
- Anglais
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service supervisor (winnipeg, mb)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de Workopolis.

Manager, Customer Experience

VIA Rail Canada
Winnipeg, MB

Postuler dès maintenant

Détails du poste

Temps plein
Il y a 10 jours

Compétences

Microsoft Powerpoint
Bilingue
Microsoft Word
Français
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Anglais
Microsoft Office
Baccalauréat
Compétences en communication

Description complète du poste

Reference Number : 1340

Status : Permanent - Full-time

Annual Salary / Hourly Rate : $79,169-$93,140

Number of positions to be filled : 1

Application Deadline : 06/09/2026

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

The Manager, Customer Experience is responsible for leading and developing onboard and off-board employees to ensure safe, high-quality, and consistent customer service. This role oversees regulatory compliance, service delivery, employee performance, and customer issue resolution. It involves travel across the network, active supervision of frontline operations, coaching, auditing, and contributing to continuous improvement through training, investigations, and project management. The Manager also ensures adherence to safety and labour standards while supporting operational readiness and customer satisfaction.

Responsibilities:

Operational Oversight (Customer Service Excellence, Regulatory Compliance and Safety)

Supervises on-train and station-based activities to ensure consistent, high-quality, and safe customer service delivery.
Conducts regular station visits to observe service standards and support frontline teams.
Ensures timely and efficient execution of operational duties including boarding, ticketing, baggage handling, and support for special needs customers.
Coordinates emergency responses and manages on-site situations to minimize disruption to customers and operations. Ensures compliance with federal, provincial, and corporate safety regulations.
Conducts inspections and audits to monitor adherence to standards; implements corrective actions where necessary.
Identifies and mitigates safety risks through proactive supervision and intervention.
Serve as Duty Officer on a rotational basis.

Customer Feedback and Continuous Improvement

Investigates customer feedback and survey data to identify areas for service enhancement.
Conducts internal investigations related to accidents, delays, service disruptions, or rule violations.
Recommends and enacts solutions to address deficiencies and improve overall customer experience.

Employee Management and Development

Coaches, supervises, and trains on-board and off-board employees to meet safety and service standards.
Identifies training needs and ensures continuous development of frontline staff.
Participates in recruitment and onboarding processes for Customer Experience team members.
Manages matters related to the Canada Labour Code, health and safety, employee disability cases, and internal complaints.

Communication and Project Coordination

Delivers briefings and training sessions to frontline teams on corporate strategies and new initiatives.
Manages or contributes to projects that impact customer experience; ensures outcomes meet objectives and quality standards.
Builds and maintains relationships with internal stakeholders and subject matter experts.

Financial Oversight and Workforce Planning

Monitors staffing levels and associated expenses; analyzes variances and implements improvement initiatives.
Supports resource allocation aligned with operational and service delivery needs.
Tracks monthly financial performance and recommends efficiencies where applicable.

Requirements:

University degree in management or a related field, or a minimum of five (5) years of experience in a supervisory role in a customer service environment, preferably in a unionized setting.
Bilingualism (English and French) is essential – strong verbal and written communication skills in both official languages.
Strong customer service abilities and in-depth knowledge of health and safety training.
Solid understanding of the Canada Labour Code and Human Rights Legislation.
Knowledge of Unifor collective agreements and Canadian Labour Code Part II is considered an asset.
Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Flexibility and availability to travel and work variable shifts, including weekends and statutory holidays.

#VIAPROF

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!

Postuler dès maintenant

Affinez votre recherche

customer service supervisor emplois - winnipeg, mb

Manager, Customer Experience

Team Lead

Inbound Customer Service Supervisor (10 years of Work Experience)

Customer Service Supervisor

Superviseur, Service à la clientèle / Supervisor, Customer Care

Operations Manager - Fastfrate Group (Winnipeg)

Operations Manager (Overnight Shift)

Operations Manager

Team Lead (Supervisor) (Overnight)

Senior Recruitment Manager

Manager, Client Services Unit

Lead Call Centre Agent

Client Service Execution Lead

Chiropractic Assistant/Office Manager

Part-Time Assistant Manager - Level 1

Food Team Leader

Supervisor Part Time at Gather Craft

Paint Department Manager

Sales Account Manager - Indigenous Markets

Service Manager - Gardencity Mall

Branch Manager, Denray Tire

Restaurant General Manager (KFC Winnipeg)

Territory Sales Manager

Sales Manager

Office Manager

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service supervisor (winnipeg, mb)

Related Searches

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact