25 meilleures offres (customer service supervisor, victoria, bc) (à pourvoir)

Customer Support Manager
ANIAN MFG —Victoria, BC
- De 50 000 $ à 58 000 $ par an
- Fins de semaine au besoin
- Google Suite
- Vente
- Recrutement
- Réductions Tarifaires
- Assurance Dentaire
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Corporate Store Manager B - Store
Bulk Barn —Victoria, BC
- De 58 000 $ à 60 000 $ par an
- Temps plein
- Service à la clientèle
- Marchandisage
- Expérience en supervision
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Assistant Manager, Guest Experience | Wharf St.
Lululemon —Victoria, BC
- De 25,77 $ à 43,59 $ de l’heure
- Fins de semaine au besoin
- Diplôme d'études secondaires
- Baccalauréat
- Diplôme universitaire non requis
- Assurance Dentaire
- Congés payés
Relationship Manager
Coast Capital Savings —Victoria, BC
- De 65 800 $ à 79 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Finance
il y a 5 jours
Customer Service Manager
Walmart Canada —Victoria, BC
- À partir de 18,80 $ de l’heure
- Temps plein
- Expérience en gestion
- Service à la clientèle
- Caisse
Operations Manager
Ferguson Moving —Victoria, BC
- De 60 000 $ à 65 000 $ par an
- Temps plein
- Expérience en supervision
- Amélioration continue
- Ressources humaines
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store manager, Duncan, B.C
Starbucks —Duncan, BC
- De 61 000 $ à 80 875 $ par an
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Diplôme d'études secondaires
- Réductions Tarifaires
- Assurance Dentaire
il y a 8 jours
Sales Manager
tbooth wireless —Victoria, BC
- De 55 000 $ à 80 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Gestion des stocks
- Service à la clientèle
- Réductions Tarifaires
- Assurance Dentaire
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Project Manager
Precision DKI —Victoria, BC
- De 80 000 $ à 95 000 $ par an
- Temps plein
- Travail hybride
- Vente
- Microsoft Office
- Capacités de présentation
- Assurance Dentaire
- Congés payés
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Project Manager
Kelly Carpet Cleaning (DBA KCC Restoration) —Victoria, BC
- De 100 000 $ à 250 000 $ par an
- Fins de semaine au besoin
- Menuiserie
- Vente
- Anglais
- Régimes de participation aux bénéfices
- Assurance Invalidité
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Pharmacy Manager
Loblaw Companies Limited —Duncan, BC
- De 56,55 $ à 73,15 $ de l’heure
- Temps plein
- Vente
- Service à la clientèle
- Baccalauréat
Store Manager
Tip Top - Hillside Centre —Victoria, BC
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Recherche
- Réductions Tarifaires
- Assurance Invalidité
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il y a 6 jours
Account Manager - Electrical
Bartle & Gibson Co. Ltd. —Saanich, BC
- De 27 $ à 34 $ de l’heure
- Service à la clientèle
- Microsoft Office
- Diplôme d'études secondaires
- Régimes de participation aux bénéfices
- Programme d'Aide aux Employés
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il y a 13 jours
Corporate Store Manager B - Store
Bulk Barn —Victoria, BC
- De 55 000 $ à 60 000 $ par an
- Temps plein
- Service à la clientèle
- Marchandisage
- Diplôme d'études secondaires
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Store Manager
George Richards - Millstream Village —Victoria, BC
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Recherche
- Réductions Tarifaires
- Assurance Invalidité
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il y a 4 jours
Store Manager
Ann-Louise Jewellers —Victoria, BC
- De 45 000 $ à 55 000 $ par an
- Temps plein
- Service à la clientèle
- Marchandisage
- Diplôme d'études secondaires
- Assurance Dentaire
- Assurance Vision
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Department Manager, Deli
Quality Foods CA —Victoria, BC
- De 24 $ à 32 $ de l’heure
- Temps plein
- Contrôle de l'inventaire
- Vente
- Service à la clientèle
Store Manager
Suzanne's —Victoria, BC
- À partir de 46 800 $ par an
- Temps plein
- Service à la clientèle
- Marchandisage
- Recrutement
- Réductions Tarifaires
- Assurance Dentaire
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Front End Manager
Canadian Tire Langford —Langford, BC
- De 21,84 $ à 29,16 $ de l’heure
- Fins de semaine au besoin
- Caisse
- Compétences en informatique
- En présentiel
- Réductions Tarifaires
- Régimes de participation aux bénéfices
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il y a 10 jours
Account Manager
CB Process Instrumentation & Controls —Colombie-Britannique
- De 80 000 $ à 95 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Déplacements à prévoir jusqu'à 50%
- Vente
- Assurance Invalidité
- Assurance Dentaire
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Dental Office Manager
Downtown Dental Victoria —Victoria, BC
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Expérience administrative
- Expérience en supervision
- Ressources humaines
- Assurance Dentaire
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Store Manager - Westshore Town Centre
Telus —Langford, BC
- De 53 000 $ à 76 000 $ par an
- Fins de semaine au besoin
- Vente
- Baccalauréat
- Mentorat
- Réductions Tarifaires
- Assurance Invalidité
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Supervisor - Custodial Services
Dexterra Group —Victoria, BC
- De 21 $ à 22 $ de l’heure
- Temps plein
- Expérience en supervision
- Gestion d'équipe
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Retail Assistant Manager
Staples —Duncan, BC
- De 44 225 $ à 58 950 $ par an
- Temps plein
- Contrôle de l'inventaire
- Service à la clientèle
- Marchandisage
- Assurance Dentaire
- Congés payés
Wireless Sales Supervisor
Staples —Duncan, BC
- 19,50 $ de l’heure
- Temps plein
- Diplôme d'études secondaires
- Développement commercial
- Expérience en supervision
- Assurance Dentaire
Postuler rapidement

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Customer Support Manager

ANIAN MFG
Victoria, BC

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Détails du poste

Permanent | Temps plein

Avantages

Tenue Décontractée
Réductions Tarifaires
Assurance Dentaire
Congés payés
Événements d'Entreprise
Congé de maladie payé
Stationnement sur place

Compétences

Live chat
Google Suite
Développement des relations avec la clientèle
Vente
Coaching
Slack
Amélioration des processus
Shopify
Traitement des plaintes
E-commerce
Gestion du rendement
Recrutement
Service à la clientèle
Orientation axée sur le service à la clientèle
Recrutement
Gestion de bureau
Formation et développement
Traitement des commandes
Résolution des problèmes de la clientèle
Motivation d'équipe
Compétences en communication
Interaction avec les clients
Marketing
Coordination d'équipe
Analytique

Description complète du poste

Position: e-commerce Customer Support Manager

Locations: ANIÁN Office: 101-771 Vanalman ave Victoria, BC (no remote work available)

Hours: Full-time

Reports to: Head of Retail - Heather Holloway

Start time:As soon as possible

Please be advised that by applying for this position you understand that this is not a remote/work from home position. All successful applicants must be able to commute to our office located at 771 Vanalman ave, Victoria, BC. Only candidates that meet this requirement will be considered for the position.

JOIN THE CIRCLE

At ANIÁN we use post-consumer salvaged textiles from landfills and regenerate them back into new items of clothing. This unique circular process allows us to create a clothing line environmentally focused and inspired by the PNW for men and women. If you’re an energetic and environmentally focused individual seeking to work for a like minded company, this is your opportunity to be a part of our growing circular family. At our ANIÁN Support Office we are looking for a dedicated entrepreneurial Online Support Manager to bring leadership and symmetry to our line support team and office admin responsibilities.

DISCOVER THE ROLE

As Online Support Manager, you report directly to the head of retail. The Online Support Manager will have the opportunity to lead and strategize all aspects of the office operations, online sales, order accommodations and team development. You’ll work with the online support team to provide daily management and to drive positive customer experiences within our virtual channels. Along with providing daily operational flow and structure to our office administrative needs for our other departments that use the office space.

Natural leader with the ability to develop and inspire the team
Perform and lead customer support team with supporting customers through various phone, email, and chat channels by addressing their reasons for contact promptly and effectively.
Passion for customer service and leadership.
Collaborate with the Head of Retail to find solutions and ensure customer satisfaction.
Offer accurate information about products, services, policies, and procedures while completing proper order notes and transaction logging.
Highly professional and organized self starter
Excellent interpersonal and communication skills
Positive and upbeat personality
Gather feedback and share insights with relevant departments and their staff to improve products, services, and processes.
Meet or exceed key performance indicators (KPIs) related to customer satisfaction, resolution times, and other metrics.
Multitasking by navigating through several programs and applications to provide the best solution for your team and our customers. Shopify, Aftership, Google Workspace, Slack, Signal.
Passionate about circular textiles and what ANIÁN embodies
Highly flexible and able to work well with departments heads and evolving company direction

SUPPORT OFFICE OPERATIONS

Strategize, lead, and execute all day to day operations at the ANIÁN online support
Develop, implement, and maintain team’s key performance indicator plans to the highest standard.
Be a Shopify expert and be able to confidently navigate the platform and its features.
Oversee all Order Accommodations processes (following up with your team on current open accommodations and statuses)
Collaborate with the Head of Retail to help update and improve on Online Support policies and procedures
Manage and optimize all office admin tasks for other departments in the shared space.
Prepare and analyze all online support reports and analytics.
Ecomm Order Management: boosting sales online through the online support team.

CUSTOMER SERVICE

Provide an exceptional online customer experience for everyone who contacts the customer support team, with a focus on order resolutions, support requests, product education of ANIÁN and our unique post-consumer textile manufacturing process.
Become an ANIÁN circular product knowledge expert and truly live and breathe the ANIÁN brand.
Handle & resolve all customer support cases according to ANIÁN's values while staying within policies.
Working closely with the Head of Retail on sensitive customer issues and circumstances.
Build long term returning customers with exceptional relationship building through positive online support experiences.

LEADERSHIP & TEAM

You first and foremost are a coach for your team. Your job isn’t to do it all. You believe in teamwork and you are a coach to unleash your team's full potential.
Lead by example on the online sales channels while coaching and developing the team in the moment.
Be
Always be motivating the team to achieve online sales and customer service standards in a productive and resolution minded approach.
Work with the department head to bring all marketing initiatives and campaigns to life.
Provide positive or constructive coaching and feedback to staff members with a focus on continuous development.
Hire, train, and develop a high performing team that provides world-class experiences
Oversee store recruiting, hiring, on-boarding, team development, scheduling, and performance management.

NON-NEGOTIABLES

3+ years experience leading customer service teams
Have open availability and available to work weekends when necessary
Provides world class customer experiences
Collaborator and positive attitude
Solutions focused and can do outlook
Growth mindset
Passion and track record for developing people
Previous experience in fashion/performance apparel industry - an asset
Ability to positively and fully follow all direction and feedback from supervisor without issue
Ability to always maintain professional relationships with staff and not allow personal relationships to impact your work.

WHAT WE DELIVER YOU

The opportunity to work with a diverse, supportive team.
Training and understanding of our business platforms: Shopify, Inventory and Shipping programs.
Competitive full-time salary
Paid sick days
Health benefits
Generous employee discounts
Growth potential
Paid time off

Note: Availability of the benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. ANIAN reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

BEING PART OF THE CIRCLE

We strive to be solution focused. As a team we look to find solutions for challenges that we face rather than be in complaint. We are solving for the future in mind.
Personal Responsibility; We as a team take personal responsibility for our actions as well as those of our teams and business.
Initiative & Proactive; We take initiative to do things before we are asked, we anticipate what is needed and do it.
We try new things and fail, likely a lot, most importantly we learn from it. As a small company we are always seeing what works and doesn’t.
We are Honest; even when it’s hard, we do the right thing, which is likely never the easy thing. Because clear is kind.
We are professional, yet fun - we handle all our relationships made at work with a lot of fun and friendly vibes. But we also know how to maintain our boundaries and always put the business needs first above our work friendships.
Relentlessly Prioritize; We know that everything cannot be a priority. Being aware of when to say “yes” and when to say “no”
Customer Focused; We make decisions with the customer in mind, always.

Job Types: Full-time, Permanent

Pay: $50,000.00-$58,000.00 per year

Benefits:

Casual dress
Company events
Dental care
On-site parking
Paid time off
Store discount

Application question(s):

You acknowledge this is not a remote work position
Are you able to commute to work location 771 Vanalman Ave Victoria, BC?

Experience:

retail managment: 3 years (preferred)

Location:

Victoria, BC V8Z 3B8 (preferred)

Work Location: In person

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Affinez votre recherche

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service supervisor (victoria, bc)

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