25 meilleures offres (customer success manager, vancouver, bc) (à pourvoir)

Customer Success Account Manager – Mining Technology & Analytics
Cascadia Scientific Inc. —Surrey, BC
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- Temps plein
- Travail hybride
- Microsoft Excel
- Microsoft Outlook
- Vente
- Assurance Dentaire
- Bourses d'Études
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SOCi —Vancouver, BC
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- Travail hybride
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- Esprit d'analyse
- Baccalauréat
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Microsoft —Vancouver, BC
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Klue —Vancouver, BC
- De 75 000 $ à 105 000 $ par an
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- Contrats
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il y a 10 jours
Customer Success Manager (12 month contract)
Bucketlist Rewards —Vancouver, BC
- De 70 000 $ à 80 000 $ par an
- Temporaire
- Télétravail
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- Logiciels de GRC/CRM
- Espagnol
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Customer Success Manager
Intiveo —Vancouver, BC
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- Salesforce
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Quandri —Vancouver, BC
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- Travail hybride
- Microsoft Powerpoint
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- Google Suite
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Customer Success Manager
Telus Health —Vancouver, BC
- De 54 600 $ à 104 600 $ par an
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- Anglais
- Esprit d'analyse
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- Programme d'Aide aux Employés
Senior Customer Success Manager
Clio —Vancouver, BC
- De 17 000 $ à 20 000 $ par mois
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- Vente
- APIs
- Intelligence artificielle
- Assurance Dentaire
- Congés payés
il y a 3 jours
Senior Manager, Customer Success Applications
Clio —Vancouver, BC
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Tipalti —Vancouver, BC
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- Vente
- Salesforce
- Systèmes PGI
- Congés payés
- Programme d'Aide aux Employés
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il y a 5 jours
Customer Success Manager
Candrone —Burnaby, BC
- De 75 000 $ à 90 000 $ par an
- Vente
- Amélioration continue
- Déplacements à prévoir
- Assurance Dentaire
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il y a 1 jour
Customer Success Manager
ARLO SOFTWARE LIMITED —Vancouver, BC
- Temps plein
- Travail hybride
- Vente
- Esprit d'analyse
- Compétences en communication
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Customer Success Manager
Samsara —Vancouver, BC
- De 78 412 $ à 101 475 $ par an
- Télétravail
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- Anglais
- Baccalauréat
il y a 12 jours
Customer Success Lead
Blue Raven —Vancouver, BC
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Customer Success Manager
Exiger —Vancouver, BC
- De 50 000 $ à 60 000 $ par an
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- Capacités de présentation
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- Assurance Dentaire
- Assurance Vision
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il y a 10 jours
Program Manager, Digital Customer Success
Clio —Vancouver, BC
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Intermediate Customer Account Manager
Clio —Vancouver, BC
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Client Success Manager
Sitewise Analytics —Vancouver, BC
- De 70 000 $ à 100 000 $ par an
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- Microsoft Excel
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il y a 6 jours
EOI - Customer Success / Implementations Manager
CorePlan —Vancouver, BC
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Customer Success Manager
Clio —Vancouver, BC
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Client Success Manager
Cumeo —Vancouver, BC
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- Espagnol
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- Microsoft Office
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UrbanLogiq —Vancouver, BC
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Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)
Amazon Web Services Canada, Inc. —Vancouver, BC
- De 99 900 $ à 166 900 $ par an
- Temps plein
- Développement commercial
- AWS
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Customer Success Manager
Telus Health —Vancouver, BC
- Temps plein
- Anglais

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Customer Success Account Manager – Mining Technology & Analytics

Cascadia Scientific Inc.
Surrey, BC

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Détails du poste

Temps plein

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Bourses d'Études
Congés payés
Travail à domicile
Événements d'Entreprise
Assurance Vision
Stationnement sur place

Compétences

Microsoft Excel
Microsoft Outlook
Vente
Service à la clientèle
Ingénierie
Anglais
Microsoft Office
Développement commercial
Esprit d'analyse
Capacités de présentation
Baccalauréat
Contrats
Démonstration de produits
Ventes aux entreprises
Exigences d'affaires
Gestion des comptes
Gestion du temps
Analytique

Description complète du poste

Company Overview

Cascadia Scientific empowers mining operations with independent, precision-grounded energy insights, enabling safer, smarter, and more sustainable decisions. Our mission is to reveal the true drivers of energy use and waste, improve cost per tonne, strengthen fleet performance, and support operational decisions with actionable intelligence. At Cascadia, you’ll join a tight-knit, values-driven team committed to professionalism, empathy, and innovation. We work collaboratively to solve high-impact problems and support efficient, sustainable mining. Your contributions will directly influence real-world outcomes and help shape the future of the industry.

Summary

Cascadia Scientific is excited to add a Customer Success Account Manager – Mining Technology & Analytics to our team. Cascadia is a clean-tech company and a leader in the application of machine learning and data analytics in the mining industry, with clients spanning five continents and including some of the largest mining companies in the world.

We deliver an IIOT platform that measures and reports high-accuracy fuel consumption in mining haulage environments and transforms operational data into actionable insights that help mining operations improve efficiency, reduce costs, and advance sustainability goals.

The Customer Success Account Manager – Mining Technology & Analytics is a dual-function role responsible for growing revenue within strategic accounts while ensuring customers achieve measurable, lasting value from the Cascadia Scientific platform. The successful candidate will own the full customer lifecycle — from onboarding and adoption through ongoing expansion — while working with complex stakeholder groups across mining operations, maintenance, planning, finance, and IT departments.

This role requires a unique combination of customer partnership, commercial capability, and analytical thinking. The successful candidate will be comfortable working with operational data, interpreting trends, identifying improvement opportunities, and translating technical insights into clear business outcomes for customers.

You will be the face of Cascadia Scientific to your accounts and a trusted internal advocate for customer needs, working closely with Sales, Field Services, Software, and Data Science teams to deliver exceptional customer outcomes.

Revenue & Account Growth Responsibilities:

Develop and maintain strong, long-lasting customer relationships, understanding client needs and ensuring high levels of customer satisfaction.
Secure and grow revenues from a defined portfolio of strategic platform accounts, meeting or exceeding quarterly and annual targets.
Work closely with Customer Success to identify opportunities for account growth and retention.
Execute and achieve sales quotas for assigned accounts.
Understand and keep up-to-date with industry and competitive landscape knowledge.
Deliver sales presentations and product demonstrations to additional departments within a customer.
Provide timely and effective solutions aligned with clients’ needs.
Liaise with cross-functional internal teams (including Field Services, Software, Data Science departments) to improve the entire customer experience

Customer Success, Analytics & Adoption Responsibilities

Act as the dedicated customer success partner for assigned accounts, becoming a subject matter expert on Cascadia Scientific’s platform, products, and customer operational environments.
Lead structured customer onboarding engagements, ensuring successful deployment of equipment, platform tools, and analytics capabilities.
Collaborate with customers to understand business requirements, operational challenges, and performance goals.
Analyze operational data, platform insights, and reporting dashboards to identify opportunities for energy efficiency, cost reduction, and productivity improvements.
Translate complex technical information and data insights into clear recommendations and actionable strategies for customer stakeholders.
Establish and track measurable performance targets, develop improvement plans, and support customers in achieving operational goals.
Monitor customer adoption, identify risks, and proactively address challenges to maximize platform utilization and customer success.
Maintain proactive communication with customers, manage escalations, and ensure action items are tracked through completion.
Develop and deliver enablement materials that help customers maximize platform value and understand product capabilities.
Work closely with internal Data Science and Software teams to communicate customer feedback, identify opportunities, and support product improvements.

What You Bring

Demonstrated experience in both enterprise sales and customer success, with a track record of growing accounts and achieving retention targets.
Previous experience working in the mining, mining technology, industrial, or resource sectors is strongly preferred, with an understanding of mining operations, customer challenges, and industry workflows.
Ability to operate fluently across technical, operational, and executive audiences within large, complex organizations.
Strong commercial acumen — comfortable building business cases, negotiating contracts, and forecasting accurately
Experience in or familiarity with the mining, industrial, or resource sectors is a strong asset.
Exposure to data science, machine learning, or IoT platforms is an advantage but not required.

Preferred Qualification

Bachelor’s degree in engineering
3+ years of experience in Customer Success, Customer Experience, Account Management, or a similar customer-facing role.
Previous experience supporting mining operations or mining customers is required.
A strong drive to tackle customer issues and a steadfast dedication to enhancing customer experience and contentment.
Proficiency in team collaboration across the organization, coupled with the capability to operate autonomously and initiate tasks independently
Adeptness at multitasking, as the role necessitates engagement in numerous projects and initiatives concurrently.
If you're passionate about helping customers succeed and want to contribute to innovative technologies that are advancing the mining industry, we'd love to hear from you. Join Cascadia Scientific and play a key role in delivering solutions that support safer, more efficient, and more sustainable mining operations.

Pay: $80,000.00-$95,000.00 per year

Benefits:

Company events
Dental care
Extended health care
On-site parking
Paid time off
Tuition reimbursement
Vision care
Work from home

Application question(s):

Bachelor’s degree in engineering

Work Location: Hybrid remote in Surrey, BC

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer success manager (vancouver, bc)

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