25 meilleures offres (and operations, toronto, on) (à pourvoir)

Operations Supervisor
TP Canada —Toronto, ON
- 47 000 $ par an
- Temps plein
- Gestion d'équipe
- Formation et développement
- Assurance Dentaire
Logistics Coordinator - International and Domestic
Just Quality International Inc —North York, ON
- De 55 000 $ à 60 000 $ par an
- Temps plein
- Microsoft Excel
- Microsoft Outlook
- Anglais
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
Garage Operations Assistant (Swing)
Toronto Transit Commission —Toronto, ON
- De 64 355,20 $ à 80 462,20 $ par an
- Temporaire
- Traitement de texte
- Compétences rédactionnelles
- Diplôme d'études secondaires
- Assurance Dentaire
- Assurance Vision
il y a 1 jour
SUPPORT ASSISTANT B
City of Toronto —Toronto, ON
- De 36,35 $ à 39,69 $ de l’heure
- Temps plein
- Microsoft Outlook
- Salesforce
- Recherche
il y a 1 jour
Client Services Advisor
University of Toronto —Toronto, ON
- De 67 916 $ à 86 855 $ par an
- Temps plein
- Traitement de texte
- Baccalauréat
- Saisie de données
il y a 6 jours
Operations Associate – CV Labs
CanadaVisa —Toronto, ON
- De 75 000 $ à 100 000 $ par an
- Temps plein
- Travail hybride
- Pas d'expérience requise
- Amélioration continue
- Intelligence artificielle
- Assurance Dentaire
Postuler rapidement
Customer Experience Representative
Indigo Books & Music —Toronto, ON
- De 10 000 $ à 20 000 $ par semaine
- Temps partiel
- Service à la clientèle
- Marchandisage
- Anglais
Postuler rapidement
Customer Enablement Specialist
Teranet —Toronto, ON
- De 70 000 $ à 75 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Marketing
- Recherche
il y a 13 jours
Manager, Parking Operations and Maintenance
Toronto Parking Authority —Toronto, ON
- De 94 824 $ à 111 558 $ par an
- Temps plein
- Service à la clientèle
- Microsoft Office
- Expérience en supervision
il y a 13 jours
Residential Property and Operations Coordinator
The Firm Developments —Toronto, ON
- De 65 000 $ à 80 000 $ par an
- Fins de semaine au besoin
- Contrôle de la qualité
- Déplacements à prévoir
- Système CVC
- Jours fériés payés
Postuler rapidement
il y a 2 jours
Egg Handler - Vaccine
Sanofi EU —Toronto, ON
- 36,61 $ de l’heure
- Quart de nuit
- Diplôme d'études secondaires
- Amélioration continue
- Production
Materiel Management Technician
Canadian Armed Forces —Ontario
- De 4 337 $ à 6 413 $ par mois
- Temps partiel
- Gestion des stocks
- Pas d'expérience requise
- Chariot élévateur
- Assurance Dentaire
- Congés payés
Receptionist (Office Admin)
TP Canada —Toronto, ON
- 50 000 $ par an
- Temps plein
- Hospitalité
- Google Suite
- Microsoft Office
- Assurance Dentaire
Order Selector - Afternoon
Metro —Etobicoke, ON
- De 23,00 $ à 23,55 $ de l’heure
- Anglais
- Expérience en entrepôt
- Compétences en communication
Order Selector - Overnight
Metro —Etobicoke, ON
- De 23,00 $ à 23,55 $ de l’heure
- Du Lundi au Vendredi
- Anglais
- Expérience en entrepôt
- Compétences en communication
il y a 5 jours
2027 Canada Trainee Program
Kraft Heinz Company —Toronto, ON
- 79 000 $ par an
- Temps plein
- Travail hybride
- Baccalauréat
- Jours fériés payés
- Congés payés
Parking Enforcement Officer
Madison Group —Toronto, ON
- 60 000 $ par an
- Fins de semaine au besoin
- Diplôme d'études secondaires
- Compétences en communication
Postuler rapidement
Office Assistant
University of Toronto —Toronto, ON
- De 53 426 $ à 68 323 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Expérience administrative
il y a 7 jours
Call Centre Operations - Account Service Representative
Accerta —Toronto, ON
- De 46 501 $ à 50 780 $ par an
- Temporaire
- Esprit d'analyse
- Saisie de données
- En présentiel
- Assurance Dentaire
Sales & Service Assistant
Sun Life —Toronto, ON
- De 51 000 $ à 80 200 $ par an
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Expérience administrative
il y a 1 jour
Messenger Driver ( 18-months contract)
Scotiabank —Toronto, ON
- Quart du matin
- Maintenance
- Diplôme d'études secondaires
- Conduite de véhicule
Assistant Planner
Sephora —Toronto, ON
- De 66 000 $ à 74 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Excel
- Gestion des stocks
- Marchandisage
- Assurance Invalidité
- Assurance Dentaire
il y a 13 jours
Data and Operations Specialist
Support Ontario Youth —Etobicoke, ON
- 75 000 $ par an
- Du Lundi au Vendredi
- Logiciels de GRC/CRM
- Maintenance
- Esprit d'analyse
il y a 13 jours
Supervisor, Letter Carrier or Plant Operations - Term Developmental
Canada Post —Toronto, ON
- À partir de 35,03 $ de l’heure
- Temps plein
- Anglais
- Microsoft Office
- Diplôme d'études secondaires
il y a 12 jours
Cargo Office Agent - YYZ
Menzies Aviation (Canada) Ltd —Mississauga, ON
- Fins de semaine au besoin
- Anglais
- Microsoft Office
- Diplôme d'études secondaires

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : and operations (toronto, on)

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Operations Supervisor

TP Canada
Toronto, ON

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Détails du poste

Temps plein

Avantages

Assurance Dentaire

Compétences

Gestion des opérations
Coaching
Amélioration des processus
Gestion d'équipe
Service à la clientèle
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Formation et développement
Coaching en milieu de travail
Interaction avec les clients
Coordination d'équipe
Amélioration des processus opérationnels

Description complète du poste

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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and operations emplois - toronto, on

Operations Supervisor

Logistics Coordinator - International and Domestic

Garage Operations Assistant (Swing)

SUPPORT ASSISTANT B

Client Services Advisor

Operations Associate – CV Labs

Customer Experience Representative

Customer Enablement Specialist

Manager, Parking Operations and Maintenance

Residential Property and Operations Coordinator

Egg Handler - Vaccine

Materiel Management Technician

Receptionist (Office Admin)

Order Selector - Afternoon

Order Selector - Overnight

2027 Canada Trainee Program

Parking Enforcement Officer

Office Assistant

Call Centre Operations - Account Service Representative

Sales & Service Assistant

Messenger Driver ( 18-months contract)

Assistant Planner

Data and Operations Specialist

Supervisor, Letter Carrier or Plant Operations - Term Developmental

Cargo Office Agent - YYZ

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : and operations (toronto, on)

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