Hiring IT Support Specialist
Location: Ottawa, ON
Company: NATIONS Translation Group
Starting date: ASAP
Schedule: Monday to Friday, Full Time
Salary: $50,000 to $55,000 annual
About NATIONS Translation Group
NATIONS Translation Group is one of Canada's leading language service providers, delivering translation, localization, multilingual communications, and language technology solutions to governments, financial institutions, healthcare organizations, legal firms, and global enterprises.
Position Summary
We are seeking a proactive and customer-focused IT Support Specialist to join our technical operations team. In this role, you will be the first point of contact for end-users, responsible for triaging, troubleshooting, and resolving a wide variety of technical issues. You will rely heavily on remote management systems to support distributed users, ensuring they have the tools and access necessary to remain productive.
This is an excellent opportunity for an emerging IT professional to gain hands-on experience with enterprise-grade infrastructure, systems administration, and cybersecurity practices.
Please note that this is a presential role and that the candidate must live in the Ottawa-Gatineau region and be able to commute.
Key Responsibilities
- Helpdesk & Ticketing: Receive, triage, and resolve incoming user support requests via the ticketing system, ensuring timely communication and resolution.
- Remote User Support: Utilize Remote Monitoring and Management (RMM) platforms to securely access user endpoints, deploy software updates, and troubleshoot system issues without disrupting workflow.
- Endpoint Management: Deploy, configure, and maintain Windows 11 workstations, ensuring systems are patched, compliant, and performing optimally.
- M365 Administration: Perform routine Microsoft 365 administrative tasks, including user provisioning, password resets, license allocation, and basic Exchange Online troubleshooting.
- Infrastructure Assistance: Assist senior administrators with foundational maintenance on Active Directory (managing user groups and permissions within Domain Controllers), Remote Desktop Services (RDS), and Hyper-V environments.
- Network Troubleshooting: Diagnose basic connectivity, VPN, and networking issues for remote and on-site staff.
- Security & Compliance: Monitor endpoint security dashboards to escalate alerts and ensure endpoint protection agents are active and healthy.
Qualifications Required
- Operating Systems: Strong working knowledge of Windows 11, including advanced troubleshooting, profile management, and system configuration.
- Networking Fundamentals: Solid understanding of basic networking concepts, including TCP/IP, DNS, DHCP, VPN connectivity, and standard switch configurations.
- Microsoft Ecosystem: Hands-on experience navigating the Microsoft 365 admin center and a foundational understanding of Active Directory.
- Problem-Solving: Strong diagnostic skills with a logical approach to isolating hardware, software, and network issues.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users patiently and clearly.
Why Join NATIONS?
At NATIONS, technology is a strategic driver of our success. We are investing heavily in AI, automation, cybersecurity, and intelligent language technologies to shape the future of multilingual communication.
Joining our team means you'll have the opportunity to:
- Lead meaningful technology initiatives with real business impact.
- Work with innovative AI and automation solutions.
- Contribute to secure, enterprise-grade environments serving public and private sector clients.
- Collaborate with a passionate and experienced team.
- Grow professionally in a company committed to continuous innovation and operational excellence.
If you are an experienced IT professional who thrives on building secure, efficient, and forward-thinking technology environments, we invite you to apply and help shape the future of NATIONS Translation Group. Please submit your resume to [email protected]
NATIONS Translation Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all qualified candidates are encouraged to apply.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- On-site parking
- Paid time off
- RRSP match
Ability to commute/relocate:
- Ottawa, ON K2P 0G2: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: In person
