We are a dedicated team of professionals focused on providing the best care possible for our patients, families, and caregivers. We work together to care for the whole person from hospital to home.
We are looking for a Director, Quality, Risk, Patient Safety and Interprofessional Practice to help us continue in our mission to serve our community with Kindness, Accountability, Respect, and Teamwork.
About the Role
Reporting to the Vice President Patient Experience, Health Integration, Chief Nursing & Health Disciplines Executive, the Program Director provides leadership for the Quality, Risk, Patient Safety and Interprofessional Practice. The Director will provide internal expertise, leadership, and oversight for leading the planning, development, and execution of functions in the areas of Quality, Risk Management, Legal, Ethics, Research, Patient Safety, Clinical Informatics and Interprofessional Professional Practice.
The Program Director leads interprofessional clinical practice by strengthening care planning, documentation, education, and evidence-informed practice standards. This includes assessing learning needs, coordinating professional education, and developing tools such as policies, procedures, order sets, and care pathways to support consistent, high-quality patient care.
The Program Director leads an integrated approach to patient safety, quality improvement, risk management, and legal oversight. This includes aligning with provincial and national priorities, learning from patient experiences and safety events, managing HIROC-related claims, conducting quality reviews, and supporting strategies that promote a culture of safety and continuous improvement.
What You’ll Do
Planning
Provides strategic and operational planning leadership for the program, including budget development and monitoring, program growth, stakeholder engagement, and alignment with organizational priorities. Supports quality improvement, patient safety, and system partnerships by translating corporate objectives into program-specific goals and initiatives.
Organizing
Develops and supports program standards, objectives, and committees that align with the organization’s vision, mission, and values. Maintains effective relationships with internal teams, partner hospitals, professional organizations, and external stakeholders, and participates in organizational on-call responsibilities as assigned.
Leading
Provides leadership, guidance, and subject matter expertise across academic partnerships, clinical informatics, quality, risk, legal, patient safety, and staff development initiatives. Monitors program performance, supports committees and partnerships, mentors staff, and keeps senior leadership informed of key issues, risks, and needs.
Strategic/Program Planning
Leads function-specific strategic and operational planning aligned with organizational priorities, including service delivery models, annual workplans, performance indicators, risk management, and cross-functional initiatives. Provides oversight for emergency planning and ensures policies, procedures, and response plans are reviewed and updated as required.
Interprofessional Practice
Advances evidence-based care and interprofessional practice through policy development, practice standards, education, orientation, simulation, and ongoing environmental scanning. Provides oversight for document management, educators, the Nurse Led Outreach Program, and wound care supports across the organization.
Quality & Risk
Leads the organization’s quality, accreditation, enterprise risk management, patient safety, ethics, research, and legal support activities, including quality improvement planning and required reporting. Reviews standards and risk frameworks, supports litigation and case reviews, promotes safe care environments, and identifies opportunities for service improvement.
What You Bring
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Masters prepared in relevant field.
- Registration in good standing from the healthcare regulatory college representing their profession.
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Minimum 5 years progressive management experience
- Minimum 5-7 years’ hospital experience relevant to the program(s), in a hospital setting where you have demonstrated ability in managing the interpersonal and fiscal challenges of a highly demanding clinical setting.
- Experience with quality, safety and risk within an acute care hospital setting preferred.
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Experienced in the LEAN philosophy and have a proven track record of generating continuous improvement preferred.
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Experience with clinical practice projects, and interprofessional leadership are preferred.
- Possess strong and effective communication and team-building skills and use them successfully to motivate and engage staff.
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Demonstrated experience with envisioning and supporting large scale change.
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Ability to create a collaborative multidisciplinary working environment which fosters high morale and effective staff relationships and participation.
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Knowledge and understanding of Employer responsibilities in accordance with the applicable collective agreements.
- Experience at forging partnerships with stakeholders from across the spectrum of health care enables you to see the “big picture” and anticipate opportunities that continually lead to best-in-class patient care.
Hours of Work: 37.5 hours per week, Monday to Friday
Hiring Salary Range: $160,602 - $188,955 annually
We are hiring for an existing vacancy.
Why Headwaters?
Our values are more than words, they are what define and connect us. They determine how we work, how we behave, and how we relate to our patients, their families, and caregivers as well as to everyone who is part of the Headwaters community.
We offer a wide range of employee perks, for information on our comprehensive benefits package, please visit Headwaters Health Care Centre - Careers at Headwaters .
We thank all those who apply but only those individuals selected for further consideration will be contacted.
Headwaters Health Care Centre is an inclusive and equal opportunity employer and supports the compliance of the Accessibility for Ontarians with Disabilities Act (AODA). If you have a need for an accommodation, please contact Human Resources so that appropriate arrangements can be made.
Headwaters Health Care Centre is a smoke free facility. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors.
