25 meilleures offres (communication specialist, montréal, qc) (à pourvoir)

Client Escalations Specialist
Nuovo Photography —Montréal, QC
- Temps plein
- Espagnol
- Google Suite
- Anglais
Postuler rapidement
Responsable Succès Client / Customer Success Lead
Trinet Global Logistics —Dollard-Des Ormeaux, QC
- De 65 000 $ à 75 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
Customer Success Specialist (Health & Wellness) - No French Required (Telehealth)
Modern Medical Supplies —Montréal, QC
- De 50 000 $ à 55 000 $ par an
- Temps plein
- Travail hybride
- Logiciels de GRC/CRM
- Vente
- Service à la clientèle
- Assurance Dentaire
- Congés payés
Postuler rapidement
Spécialiste marketing (marketing de contenu) / Marketing Specialist (Content Marketer)
McGill University Health Centre Foundation —Montréal, QC
- De 60 000 $ à 70 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Soins médicaux
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
Customer Insights Specialist
Braintrust —Montréal, QC
- Télétravail
- Microsoft Powerpoint
- Recherche
- Capacités de présentation
9 h
Responsable des réseaux sociaux (2 ans d'expérience)
Pilgrim North America Inc. —Montréal, QC
- Temps plein
- Télétravail
- Bilingue
- Marketing
- Gestion des réseaux sociaux
- Travail à domicile
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 8 jours
Bilingual Client Service Specialist
Manulife —Montréal, QC
- De 60 000 $ à 75 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Microsoft Word
- Microsoft Excel
- Programmes de Bien-être
- Plan d'actionnariat des employés
Spécialiste Des Communications Du Studio / Studio Communications Specialist
Sony Pictures Imageworks —Montréal, QC
- Temporaire
- Bilingue
- Anglais
- Sens de l'organisation
Postuler rapidement
il y a 14 jours
Learning & Development Specialist
First Nations Financial Management Board —Montréal, QC
- De 76 720 $ à 95 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 1 jour
Customer Experience Customer Success Specialist - Splunk (Remote)
Cisco Systems —Montréal, QC
- De 126 000 $ à 255 500 $ par an
- Temps plein
- Télétravail
- Bilingue
- Doctorat
- Vente
- Jours fériés payés
- Assurance Invalidité
Digital Content Specialist
AbbVie —Montréal, QC
- Temps plein
- Travail hybride
- Bilingue
- Marketing
- Anglais
- Jours fériés payés
- Congés payés
il y a 4 jours
Communications Associate
McGill University —Montréal, QC
- De 31,19 $ à 38,65 $ de l’heure
- Temps plein
- Travail hybride
- Bilingue
- Marketing
- Compétences rédactionnelles
- Assurance Dentaire
- Congés payés
il y a 4 jours
Bilingual Consultant, Talent Management
Intact —Montréal, QC
- De 74 800 $ à 91 400 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Pas d'expérience requise
- Anglais
- Plan d'actionnariat des employés
il y a 4 jours
Spécialiste junior en acquisition de talents / Junior Talent Acquisition Specialist
Galderma —Montréal, QC
- Temps plein
- Anglais
- Maîtrise
- Baccalauréat
Public Relations Specialist
Stantec —Montréal, QC
- Temps partiel
- Bilingue
- Marketing
- Compétences rédactionnelles
- Programmes de Bien-être
- Plan d'actionnariat des employés
Responsable de la réussite client/ Customer Success Account Manager
Microsoft —Montréal, QC
- De 96 000 $ à 177 600 $ par an
- Temps plein
- Bilingue
- Informatique
- Azure
il y a 1 jour
Advisor, Learning & Development
Via Rail Canada —Montréal, QC
- De 77 112 $ à 90 720 $ par an
- Temps plein
- Bilingue
- Esprit d'analyse
- Gestion de projet
il y a 4 jours
Marketing Specialist
Gowling WLG —Montréal, QC
- De 82 000 $ à 95 000 $ par an
- Temps plein
- Travail hybride
- Marketing
- Maîtrise
- Capacités de présentation
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Learning and Development Specialist
Norton Rose Fulbright —Montréal, QC
- De 69 700 $ à 86 100 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Microsoft Office
Content Specialist
Lightspeed Commerce, Inc. —Montréal, QC
- Temps plein
- Travail hybride
- Congés payés
Postuler rapidement
21 h
Project Leader, New Product Development
Hardt Equipment Manufacturing Inc. —Lachine, QC
- À partir de 90 000 $ par an
- Heures supplémentaires
- Travail hybride
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Customer Experience Specialist I
PIP Global Safety —Laval, QC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postuler rapidement
Directeur(trice) marketing - Marketing Director
Saco Technologies Inc. —Saint-Laurent, QC
- De 90 000 $ à 120 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Vente
- Anglais
- Indemnité kilométrique
- Assurance Invalidité
Postuler rapidement
Human Resources Advisor
Aer Rianta International —Dorval, QC
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Microsoft Office
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
il y a 10 jours
Spécialiste du service après-vente et des réclamations / After sales claim specialist
PIP Canada Ltd. / Ltée —Laval, QC
- De 50 000 $ à 55 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Microsoft Excel
- Vente
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 14 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : communication specialist (montréal, qc)

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Client Escalations Specialist

Nuovo Photography
Montréal, QC

Postuler rapidement

Détails du poste

Temps plein

Compétences

Français
Espagnol
Google Suite
Slack
Anglais
Xero
Compétences en communication
Négociation

Description complète du poste

Nuovo Artistic Studios is the premier destination for all things self-love. A by-women company and one of the largest artistic photography companies in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality.

As a Client Escalations Specialist, you'll bring your strong emotional intelligence, resilience, and calm composure to ensure exceptional customer relations even in high-stakes situations. You'll be the key to seamless communication, taking full ownership of complex issues, and turning friction into loyalty. Based in the vibrant Old Port of Montreal, we seek candidates who are driven to maintain genuine and loyal relationships with our clients through effective crisis resolution while supporting our collaborative team.

This is an excellent opportunity for someone who thrives in a fast-paced, high-stakes setting and takes pride in delivering a high-touch, resilient, and strategic, solution-oriented client experience.

What You’ll Do:

Manage daily post-shoot client support (calls, emails, follow-ups) with a focus on high-priority and sensitive cases, ensuring full ownership from start to finish.

Act as the primary point of contact for high-stakes escalations, driving swift, effective, and brand-aligned outcomes.
Investigate and unblock critical bottlenecks in order production, editing, or delivery by coordinating efficiently with the studio, sales, and production teams.
In conjunction with your manager, exercise strategic judgment in handling exceptions (refunds, credits, priority reshoots) while balancing client satisfaction and business impact.
Maintain a high standard of resilience, empathy, and absolute discretion in all sensitive client interactions.
Conduct root-cause analysis on recurring issues and share actionable insights to optimize processes and proactively reduce future escalations.
Track escalation metrics and performance through KPIs (resolution time, SLA compliance, and client retention).
Take on additional tasks outside of core responsibilities as directed by your manager to support collaborative team and business needs.

Requirements

About you:

Minimum 3-5 years of professional experience in customer experience, client services, or customer success, with a proven focus on escalation management or crisis resolution.

Strong problem-solving, negotiation, and mediation skills, with the ability to exercise sound judgment, balance client needs, and protect company objectives.
Demonstrated resilience and emotional intelligence to handle complex, highly sensitive situations and frustrated clients with absolute professionalism.
Experience in driving root-cause analysis and implementing positive, measurable changes to optimize workflows and reduce future escalations.
Highly organized, process-driven, and detail-oriented, with the ability to multitask under pressure.
Excellent verbal and written communication skills in English (strong diplomacy is a must); Spanish and French are considered assets.
Proficient with technology and software, including Xero, Slack, Front, and Google Suite.
Eager to learn, highly adaptable to change, and comfortable stepping into high-stakes challenges.

Benefits

What We Offer:

Inspiring Work Environment: Immerse yourself in a creative, collaborative studio where artistry and empowerment converge.
Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development.
Recognition and Support: A team that values your contributions and celebrates your success.
Exclusive Perks: Access to Nuovo’s services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount.

About us:

Nuovo Artistic Studios is not just a photography studio; it’s a movement designed to uplift, empower, and transform. Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality. With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time.

This is your opportunity to join a team dedicated to excellence and artistry. Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time.

This is your moment. Apply today!

Postuler rapidement

Affinez votre recherche

communication specialist emplois - montréal, qc

Client Escalations Specialist

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Customer Success Specialist (Health & Wellness) - No French Required (Telehealth)

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Customer Insights Specialist

Responsable des réseaux sociaux (2 ans d'expérience)

Bilingual Client Service Specialist

Spécialiste Des Communications Du Studio / Studio Communications Specialist

Learning & Development Specialist

Customer Experience Customer Success Specialist - Splunk (Remote)

Digital Content Specialist

Communications Associate

Bilingual Consultant, Talent Management

Spécialiste junior en acquisition de talents / Junior Talent Acquisition Specialist

Public Relations Specialist

Responsable de la réussite client/ Customer Success Account Manager

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Marketing Specialist

Learning and Development Specialist

Content Specialist

Project Leader, New Product Development

Customer Experience Specialist I

Directeur(trice) marketing - Marketing Director

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Spécialiste du service après-vente et des réclamations / After sales claim specialist

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : communication specialist (montréal, qc)

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