25 meilleures offres (front desk manager, markham, on) (à pourvoir)

Front Desk Duty Manager
Marriott International, Inc —Toronto, ON
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- Temps plein
- Pas d'expérience requise
- Hôtel
- Diplôme d'études secondaires
il y a 3 jours
Front desk manager
Kumon —Markham, ON
- De 18 $ à 20 $ de l’heure
- Temps partiel
- Diplôme d'études secondaires
- Expérience auprès des enfants
- Sens de l'organisation
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il y a 12 jours
Assistant Guest Services Manager
Germain Hotels —Toronto, ON
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- Hôtel
- Diplôme universitaire non requis
- Sens de l'organisation
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il y a 12 jours
Guest Service Manager
Sandman Hotel Group —Markham, ON
- De 48 000 $ à 52 000 $ par an
- Temps plein
- Compétences informatiques
- Microsoft Office
- Hôtel
- Assurance Dentaire
- Programme d'Aide aux Employés
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Spa Guest Services Manager
Everwild —Toronto, ON
- Fins de semaine au besoin
- Microsoft Word
- Microsoft Outlook
- Windows
- Assurance Dentaire
- Assurance Vision
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il y a 11 jours
SUPERVISOR Concierge / Security-(MUST HAVE CONDO CONCIERGE SUPERVISORY EXP)
Magnum Protective Services —Toronto, ON
- De 22,00 $ à 23,50 $ de l’heure
- Temps plein
- Service à la clientèle
- Anglais
- Diplôme d'études secondaires
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il y a 8 jours
Guest Services Manager
Omni Hotels & Resorts —Toronto, ON
- De 59 000 $ à 64 000 $ par an
- Fins de semaine au besoin
- Certification RCR
- Microsoft Outlook
- Hôtel
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Front Desk Host & Kids Activity Leader (Whitchurch-Stouffville / York Region)
Joyvana Ltd —Stouffville, ON
- De 18 $ à 20 $ de l’heure
- Temps partiel
- Expérience auprès des enfants
- Réception
- Nettoyage
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il y a 6 jours
Reception and Floor Manager
Noyaa Toronto —Toronto, ON
- De 55 000 $ à 65 000 $ par an
- Temps plein
- Bar
- Microsoft Outlook
- Gestion de restaurant
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il y a 5 jours
Front Office Supervisor
Embassy Suites by Hilton Toronto Airport —Toronto, ON
- De 24 $ à 25 $ de l’heure
- Temps partiel
- Hôtel
- Caisse
- Gestion d'équipe
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Guest Services Supervisor l Full-Time l Novotel Toronto Centre
Silver Hotel Group —Toronto, ON
- De 50 000 $ à 60 000 $ par an
- Fins de semaine au besoin
- Microsoft Powerpoint
- Microsoft Word
- Bar
- Bourses d'Études
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Guest Services Supervisor l Part Time l TownePlace Suites by Marriott Airport Corporate Centre
Silver Hotel Group —Mississauga, ON
- 24,56 $ de l’heure
- Temps partiel
- Microsoft Powerpoint
- Microsoft Word
- Compétences informatiques
- Bourses d'Études
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il y a 10 jours
Concierge & Office Manager | Contract
VIVA Retirement Communities —Vaughan, ON
- De 55 000 $ à 60 000 $ par an
- Fins de semaine au besoin
- Microsoft Excel
- Microsoft Outlook
- Port de charges lourdes
- Congé de maladie payé
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Premium Dining Concierge Supervisor, Full Time
Compass Group Canada Ltd —Toronto, ON
- 30 $ de l’heure
- Quart de jour
- Microsoft Office
- Hôtel
- Gestion d'équipe
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il y a 5 jours
Night Audit Supervisor (1 year Contract)
The Hazelton Hotel —Toronto, ON
- De 50 000 $ à 55 000 $ par an
- Fins de semaine au besoin
- Service à la clientèle
- Compétences informatiques
- Compétences rédactionnelles
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Receptionist, General and Social Media Manager
Nguistyle Integrative Medicine Clinic —Richmond Hill, ON
- De 18 $ à 22 $ de l’heure
- Temps plein
- Gestion des réseaux sociaux
- Gestion de projet
- Réception
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il y a 14 jours
Front Office Manager
Dentistry on Lawrence —Toronto, ON
- De 42 014,46 $ à 68 816,53 $ par an
- Temps plein
- Expérience administrative
- Gestion d'équipe
- Sens de l'organisation
- Assurance Dentaire
- Heures d'arrivée et de départ flexibles
Postuler rapidement
Front Desk Supervisor
Hilton Garden Inn Hotel —Mississauga, ON
- À partir de 20,32 $ de l’heure
- Temps plein
- Hôtel
- Sens de l'organisation
- Réception
- Assurance Dentaire
- Congés payés
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Team Lead, Concierge
Fitzrovia —Toronto, ON
- De 60 000 $ à 65 000 $ par an
- Heures supplémentaires
- Gestion des stocks
- Microsoft Office
- Diplôme d'études secondaires
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Membership Concierge and Duty manager
One Health Clubs —Mississauga, ON
- De 23 $ à 25 $ de l’heure
- Temps plein
- Logiciels de GRC/CRM
- Hospitalité
- Certification RCR
- Programmes de Bien-être
- Assurance Dentaire
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Executive Dining, Conference Concierge Manager (81250002)
Sodexo Canada Ltd —Toronto, ON
- De 23 $ à 25 $ de l’heure
- Temps plein
- Microsoft Office
- Réception
- Service aux visiteurs
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Member Experience Concierge Team Lead - Food & Beverage Focus (Full-Time)
AVANT Yorkville —Toronto, ON
- Certification RCR
- Certificat de premiers soins de base
- Service aux visiteurs
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il y a 6 jours
Concierge Team Lead
The Boulevard Club —Toronto, ON
- De 20 $ à 22 $ de l’heure
- Fins de semaine au besoin
- Expérience en supervision
- Sens de l'organisation
- Réception
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
Night Audit Duty Manager - Front Office (Part time)
DoubleTree by Hilton Hotel Hotel Toronto Airport West —Mississauga, ON
- De 21 $ à 22 $ de l’heure
- Temps partiel
- Mathématiques de base
- Hôtel
- Expérience en supervision
Postuler rapidement
Fire protection - Office Manager
Altima Fire Protection Inc. —Toronto, ON
- De 20 $ à 30 $ de l’heure
- Temps partiel
- Expérience administrative
- Expérience en supervision
- Gestion d'équipe
Postuler rapidement

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Front Desk Duty Manager

Marriott International, Inc
Toronto, ON

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Détails du poste

Temps plein
Il y a 3 jours

Compétences

Fidélisation de la clientèle
Expérience en hôtellerie et hébergement
Coaching
Relations de travail
Gestion des équipes
Pas d'expérience requise
Traitement des plaintes
Diplôme d'études secondaires
Recrutement
Expérience en services aux clients d'hôtel
Amélioration continue
Prise de décisions
Service à la clientèle
Formation du personnel
Ressources humaines
Mentorat
Orientation axée sur le service à la clientèle
Recrutement
Réception
Conduite des entretiens
Gestion du personnel
Gestion de bureau
Formation et développement
Service aux visiteurs
Diplôme d'associé
Coaching en milieu de travail
Procédures opératoires normalisées (PON)
Résolution des problèmes de la clientèle
Motivation d'équipe
Compétences en communication
Coordination d'équipe
Négociation

Description complète du poste

Additional Information
Job Number26095866
Job CategoryRooms & Guest Services Operations
Location123 Queen Street West, Toronto, Ontario, Canada, M5H 2M9
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $73,437-$94,000 Annually
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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