25 meilleures offres (center lead, markham, on) (à pourvoir)

Call Center Supervisor
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Oxford College of Arts, Business and Technology —Scarborough, ON
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Retail Sales Associate
Gap —Markham, ON
- Temps partiel
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- Réductions Tarifaires
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il y a 1 jour
Markham - Senior Manager Customer Service
Miller Waste System —Markham, ON
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- Temps plein
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Service Desk Lead
Scarborough Health Network —Scarborough, ON
- De 52,97 $ à 61,41 $ de l’heure
- Temps plein
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il y a 8 jours
Customer Service Manager (Remote Opportunity)
S&S Activewear Canada Inc. —Woodbridge, ON
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il y a 4 jours
Bilingual B2B Team Lead - Medical
TP Canada —Toronto, ON
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- Travail hybride
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TP Canada —Toronto, ON
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CNC Machine Setup Operator - Continental Night Shift
AMPHENOL CANADA CORP —Markham, ON
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il y a 7 jours
B2B Sales Supervisor
TP Canada —Toronto, ON
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Staff Software Engineer | Credit Cards
Nubank —Toronto, ON
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B2B Outbound Sales Representative - Dental
TP Canada —Toronto, ON
- 25 $ de l’heure
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il y a 14 jours
Outbound B2B Sales Representative
TP Canada —Toronto, ON
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Senior Biostatistician
Everest Clinical Research —Markham, ON
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Quality Analyst
TP Canada —Toronto, ON
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Centre Manager
Day Care Connection/Downtown Montessori School —Toronto, ON
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Live Operations Associate (Video Game - Portuguese Speaking)
Smilegate West —Toronto, ON
- 18 $ de l’heure
- Temps plein
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Collection Manager Needed For Nationally licensed Collection Agency
Common Collection Agency —Scarborough, ON
- Fins de semaine au besoin
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- Assurance Dentaire
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Clinical Data Scientist
Sanofi EU —Toronto, ON
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Bilingual Team Manager, Sales (English & French)
goeasy —Mississauga, ON
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il y a 12 jours
Technical Sales Representative - SaaS
QMC Metering Solutions —North York, ON
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il y a 13 jours
Fitness Supervisor, Maternity Leave
10XTO —Toronto, ON
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- Fins de semaine au besoin
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Business Development Representative
TP Canada —Toronto, ON
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il y a 6 jours
Site Director
HelloFresh —Mississauga, ON
- De 130 000 $ à 140 000 $ par an
- Temps plein
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School Bus Driver
Kids Fun Club —Brampton, ON
- De 20 $ à 24 $ de l’heure
- Temps plein
- Certification RCR
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- Diplôme d'études secondaires
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- Assurance Vision
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : center lead (markham, on)

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Call Center Supervisor

Consolidated Credit Counseling Services of Canada Inc.
North York, ON

Postuler dès maintenant

Détails du poste

Permanent | Temps plein
Il y a 13 jours

Avantages

Tenue Décontractée
Cotisation égale au RÉER
Congés payés
Stationnement sur place

Compétences

Centre d'appels
Coaching
Leadership en amélioration de la qualité
Recrutement
Expérience en supervision
Baccalauréat
Mentorat
Services financiers
Formation et développement
Leadership
Motivation d'équipe
Compétences en communication
Interaction avec les clients
Consolidation d'équipe

Description complète du poste

Why Consolidated Credit Counselling Services of Canada? We’ve helped over half a million Canadians find relief from credit card debt through practical, judgment-free guidance. Our work changes lives—and we take just as much pride in how we treat our people as we do in the results we deliver for clients.

In-office role | Schedule varies | Includes two Saturdays per month — If you thrive on leading with empathy, coaching high-performing teams, and helping Canadians move forward financially, you’ll feel right at home here.

Now Hiring: Call Centre Supervisor As our Call Centre Supervisor, you’ll lead the day-to-day coaching, training, and quality assurance that help our Credit Counsellors deliver an outstanding client experience. You’ll mentor a team doing meaningful work, collaborate across departments, and contribute to special projects that improve how we serve Canadians.

What you’ll love about working here

A great corporate citizen: Be part of an organization focused on helping Canadians build a healthier financial future.
A team that shows up for each other: We invest in connection through team-building activities and events that strengthen collaboration and culture.
Personal development that matters: Grow your leadership skills through coaching, mentoring, and opportunities to take on special projects and stretch assignments—supported by industry-leading technology and analytics that help you learn, measure progress, and improve.
A performance-oriented, respected team: Join a high-accountability culture where great work is recognized, goals are clear, and results—for clients and for each other—matter.
Meaningful, people-first work: Lead with empathy and help a team support clients who may be navigating stress and uncertainty.
Competitive benefits & vacation: We offer a competitive benefits and vacation package to support your wellbeing and time off.

What you’ll do (key responsibilities)

Coach, train, and mentor Credit Counsellors to deliver a consistent, high-quality client experience.
Support counselling interactions by phone, online, and in person as needed, modelling best practices and empathy.
Lead quality assurance for the counselling function—monitoring, feedback, and continuous improvement.
Oversee day-to-day call centre operations, including shift scheduling, performance monitoring, and providing coaching and support to team members.
Prepare and share reports on team performance, customer feedback, and operational challenges for leadership review.
Manage details, multiple priorities, and deadlines in a fast-paced call centre environment.
Step in to perform Credit Counselling duties when needed, including client counselling.
Support people-leadership activities, including hiring and onboarding, to build a strong counselling team.
Build a positive, accountable team culture—strengthening engagement and morale.
Partner effectively with other departments to resolve issues and improve client outcomes.
Contribute to special projects and other duties as assigned.

What you bring (minimum requirements)

Bachelor’s degree.
Certified credit counselling exam completed, or ability to pass within 12 months of employment.
People-leadership/management experience; hands-on supervision in a credit counselling environment is an asset.
Background in credit, collections, or financial planning preferred.
A five-year history is acceptable.
Strong communication and relationship-building skills (verbal and written).
Ability to empathize and support people who may be in distress.
Ability to work independently while meeting deadlines.
Strong attention to detail, with the ability to multitask and prioritize daily work.
CFC/AFCC designation to be obtained and maintained within twelve months of hire (company supported).
Experience in a call centre environment (preferably Financial Services, Mortgages, or Collections).

Keywords: Call Centre Supervisor, Sales, Financial Services, Mortgages, Sales, Collections, Inside Sales, Coaching, Quality Assurance, Sales

By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text, and pre-recorded messaging for convenience via telephone or mobile device (including SMS and MMS—charges may apply depending on your carrier, not by us; messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state, or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Consolidated Credit Solutions of Canada.

Pay: $55,000.00-$70,000.00 per year

Benefits:

Casual dress
On-site parking
RRSP match

Work Location: In person

Postuler dès maintenant

Affinez votre recherche

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B2B Outbound Sales Representative - Dental

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Live Operations Associate (Video Game - Portuguese Speaking)

Collection Manager Needed For Nationally licensed Collection Agency

Clinical Data Scientist

Bilingual Team Manager, Sales (English & French)

Technical Sales Representative - SaaS

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : center lead (markham, on)

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