25 meilleures offres (operations lead, calgary, ab) (à pourvoir)

Customer Success & Operations Lead
ABM Integrated Solutions —Calgary, AB
- À partir de 65 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Service à la clientèle
- Développement commercial
- Programmes de Bien-être
- Assurance Invalidité
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Software Customer Success and Onboarding Lead - SAAS
Tech To U Inc —Calgary, AB
- De 35 $ à 45 $ de l’heure
- Temps plein
- Logiciels de GRC/CRM
- Amélioration continue
- En présentiel
- Assurance Dentaire
- Assurance Vision
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Senior Operations Manager (Operations Manager I)
Matrix Logistics —Calgary, AB
- De 85 000 $ à 110 000 $ par an
- Temps plein
- Service à la clientèle
- Expérience en supervision
- Gestion de projet
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Director of Operations
Plum Gas Solutions —Calgary, AB
- De 150 000 $ à 180 000 $ par an
- Service à la clientèle
- Ingénierie
- Expérience en supervision
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il y a 10 jours
VP of Operations
PrecisionAI —Calgary, AB
- Temps plein
- Gestion d'équipe
- Leadership
il y a 7 jours
Lead Customer Success Manager
GE Vernova —Calgary, AB
- De 112 500 $ à 168 700 $ par an
- Temps plein
- Télétravail
- Service à la clientèle
- Baccalauréat
- Contrats
- Indemnité de déménagement
il y a 13 jours
District Manager, Calgary
Pro Hockey Life —Calgary, AB
- De 98 000 $ à 120 000 $ par an
- Temps plein
- Service à la clientèle
- Marchandisage
- Ressources humaines
il y a 10 jours
Distribution Center Operations Supervisor
TJX Canada —Rocky View County, AB
- De 76 620 $ à 107 268 $ par an
- Temps plein
- Expérience en supervision
- Baccalauréat
- Diplôme universitaire non requis
- Bourses d'Études
il y a 12 jours
Operations Manager
De Havilland —Calgary, AB
- De 120 000 $ à 155 000 $ par an
- Temps plein
- PMP
- Gestion des stocks
- Ingénierie
- Assurance Invalidité
- Assurance Dentaire
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North American Operations Customer Engagement Lead
Purolator Inc —Calgary, AB
- Salesforce
- Recherche
- Microsoft Office
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Customer Success Manager
Acuity Insights —Calgary, AB
- De 85 000 $ à 110 000 $ par an
- Temps plein
- Télétravail
- Service à la clientèle
- Salesforce
- Intelligence artificielle
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il y a 13 jours
Area Manager, Early Career (2027) – Canada
Amazon Canada Fulfillment Services, ULC - B85 —Calgary, AB
- De 70 200 $ à 83 000 $ par an
- Fins de semaine au besoin
- Service à la clientèle
- Ingénierie
- Maîtrise
- Régimes de participation aux bénéfices
- Assurance Dentaire
Flight Coordinator
AirSprint Private Aviation —Calgary, AB
- Temps plein
- Microsoft Outlook
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Congés payés
il y a 3 jours
Director, Terminal Operations
The Calgary Airport Authority —Calgary, AB
- De 166 050 $ à 184 500 $ par an
- Temps plein
- PMP
- Anglais
- Maîtrise
- Assurance Dentaire
- Assurance Vision
Sr Operations Manager
GCL Environmental Ltd. —Calgary, AB
- De 100 000 $ à 145 000 $ par an
- Temps plein
- Développement commercial
- Amélioration continue
- Gestion d'équipe
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Manager, Restaurant Operations and Events
SAIT —Calgary, AB
- De 90 000 $ à 110 000 $ par an
- Microsoft Office
- Développement commercial
- Gestion de projet
- Assurance Dentaire
- Congés payés
il y a 10 jours
Supervisor, Service Desk
Calgary Board of Education —Calgary, AB
- De 96 800 $ à 118 100 $ par an
- Temps plein
- Travail hybride
- Esprit d'analyse
- Baccalauréat
- Amélioration continue
il y a 10 jours
Administration Team Lead
Government of Alberta —Calgary, AB
- De 59 137 $ à 74 827 $ par an
- Temporaire
- Vente
- Finance
- Diplôme d'études secondaires
il y a 9 jours
Sales Manager, Export Markets
Confidential —Calgary, AB
- À partir de 100 000 $ par an
- Fins de semaine au besoin
- Vente
- Marketing
- Développement commercial
- Indemnité de déménagement
- Assurance Dentaire
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Senior Project Engineer
AMGAS Services Inc —Rocky View Municipal District, AB
- Temps plein
- AutoCAD
- Microsoft Excel
- Ingénierie
- Assurance Invalidité
- Assurance Dentaire
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Director of Engineering
PaintScout —Calgary, AB
- À partir de 175 000 $ par an
- Temps plein
- Travail hybride
- DevOps
- Bases de données
- AWS
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Surveyor
SITE Resource Group Limited Partnership —Calgary, AB
- Analyse de données
- Maintenance
- Certificat de premiers soins de base
Senior Process Engineer
Bunch Welding Ltd. —Calgary, AB
- Temps plein
- Ingénierie
- Microsoft Office
- Développement commercial
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 13 jours
Program Director University District
Confidential —Calgary, AB
- Temps plein
- Garde d'enfants
- Certification RCR
- Certificat de premiers soins de base
- Assurance Dentaire
- Assurance Vision
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Pharmacy Licensee
Calgary Pharmacy —Calgary, AB
- De 80 $ à 100 $ de l’heure
- Contrat
- Travail hybride
- Expérience en gestion
- Administration de médicaments
- Doctorat
Postuler rapidement
il y a 9 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : operations lead (calgary, ab)

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Customer Success & Operations Lead

ABM Integrated Solutions
Calgary, AB

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Détails du poste

Permanent | Temps plein

Avantages

Assurance Maladie Complémentaire
Programmes de Bien-être
Assurance Invalidité
Assurance Dentaire
Congés payés
Régime de retraite
Événements d'Entreprise
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Logiciels de GRC/CRM
Communication avec la clientèle
Prospection commerciale
Administration de système
Développement des relations avec la clientèle
Intégration des clients
Fidélisation de la clientèle
Gestion des opérations
Service à la clientèle
Vente croisée
Développement commercial
Capacités de présentation
Baccalauréat
Amélioration continue
Service à la clientèle
Orientation axée sur le service à la clientèle
Prospection
Technologies de l'information
Collaboration interfonctionnelle
Affaires
Gestion des comptes
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Communication interfonctionnelle
Suivi de l'avancement des projets
Amélioration des processus opérationnels
Analytique

Description complète du poste

We believe great service begins with great people! If you take pride in working collaboratively and delivering excellent customer service, you’ll feel right at home with ABM! As a trusted Managed Service Provider with a nationwide Field Services presence, we’re united by a commitment to integrity, customer focus, and driving tangible results for our customers. If this sounds like you, we invite you to apply to join our team where working together means building better outcomes for the customers who rely on us every day.

Overview
The Customer Success & Operations Lead is responsible for driving customer satisfaction, retention, and growth while supporting operational excellence across ABM. This role serves as a key liaison between customers, Sales, Project Delivery, Managed Services, and internal operations teams to ensure a seamless customer experience and efficient business process.

The successful candidate will combine relationship management, business development, operational support, and technology enablement to support ABM’s strategic objectives. This role is ideal for a proactive and solutions-oriented professional who can balance customer-facing responsibilities with process improvement and business operations initiatives.

Responsibilities

Customer Success & New Business Development:

Build and maintain strong relationships with customers, acting as a trusted advisor and primary point of contact.
Conduct regular customer account reviews and business assessments to identify risks and opportunities.
Support customer onboarding, adoption, retention, and growth.
Identify and pursue opportunities for customer growth through upselling, cross-selling, and solution expansion.
Monitor and report on Customer Success metrics including retention, churn, CSAT, and account growth.
Identify, develop, and pursue new business opportunities by utilizing prospecting activities and strategic outreach.
Conduct introductory meetings, presentations, and solution discussions with prospective customers.
Represent ABM at customer meetings, industry events, and networking opportunities as required.

Business Operations Support:

Support the IT Operations Manager in executing strategic and operational initiatives.
Assist with the development, documentation, and continuous improvement of business processes and SOP’s.
Coordinate and support cross-functional projects to improve operational efficiency and service delivery.
Assist with organizational planning, project tracking, and implementation of operational initiatives.

Technology & Program/System Administration:

Support the administration and optimization of CRM’s, customer success, and business management systems.
Assist with system implementations, upgrades, integrations, and user adoption initiatives.
Develop and maintain reports, dashboards, and KPI’s to support ABM business objectives.
Collaborate with stakeholders to identify and implement automation opportunities and technology-driven process improvements.

Qualifications:

Bachelor’s degree in Business Administration, or an equivalent combination of education and experience.
5 to 7 years of experience in the technology sector holding a role in customer success, account management, business operations, or a related field.
Demonstrated ability to build and maintain strong customer relationships.
Experience identifying and pursuing account growth opportunities.
Strong business acumen, communication, presentation, and interpersonal skills.
Excellent organizational, analytical, and problem-solving skills.
Ability to manage multiple competing priorities in a fast-paced environment.

Meaningful Benefits:

You’ll work alongside supportive and skilled teammates who take pride in delivering dependable technology solutions and exceptional customer service. We offer all employees the room to learn, advance, and contribute to the systems that our customers rely on every day. At the end of each day, you’ll know your work made a measurable difference for the customers and local communities we serve!

Our benefits include:

Comprehensive Health, Dental, & Vision Plan – also including life insurance, long-term disability insurance, accidental death and/or dismemberment insurance.
24/7 Virtual Healthcare & Mental Health Support – at no additional cost through our group benefit plan.
Employee & Family Assistance Plan – with resources available at no additional cost through our group benefit plan.
RPP Matching Program – up to 5.5% employer matching.
Vacation accrual starts on Day 1
Employee Rewards & Saving Program – access to savings on thousands of unique vendor perks and discounts.
Professional Development & Training Programs – to support each employees continuous growth.
Employee Recognition Programs – that celebrate safety, service excellence, and outstanding contributions to our goals.

About Us:

ABM Integrated Solutions, headquartered in Dartmouth, Nova Scotia, is a nationally recognized technology company delivering end-to-end managed services and dependable field support to organizations across Canada and the United States. We combine the agility of a full-scale MSP with the reliability of a coast-to-coast Field Services operation, ensuring our customers receive fast, consistent, and high-quality technical support wherever they may do business.

ABM is part of the Atlantic Corporation Limited (ACL) family of companies. ACL’s diverse portfolio includes organizations operating in senior’s living spaces, national transportation and logistics, fuel hauling, real estate, and storage services. This broad corporate ecosystem gives ABM a stable foundation, cross-industry insight, and the ability to support customers whose technology requirements extend across multiple different environments; from retail locations, to distribution centers, to enterprise offices.

Within ABM, our service offerings span a broad range of capabilities, including:

Managed IT Services: comprehensive monitoring, IT Service Desk, endpoint management, cloud services, Cybersecurity support, technology lifecycle management, and more.
National Field Services: reliable onsite technical support delivered by a skilled network of Field Service Technicians across North America.
POS (Point-of-Sale) Services: deployment, maintenance, and support for POS payment solutions, retail systems, and multi-site coordination.
Project & Deployment Services: large-scale rollouts, technology refreshes, infrastructure implementations, and more!

AI Disclosure:

ABM is NOT using any Artificial Intelligence to screen, review, or select candidates. A human being is reviewing all resumes and applications submitted for this position.

Pay: From $65,000.00 per year

Benefits:

Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Wellness program

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : operations lead (calgary, ab)

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