25 meilleures offres (senior manager, content production, learning solutions, burlington, on) (à pourvoir)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : senior manager, content production, learning solutions (burlington, on)

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Shop Manager / Senior Service Advisor

Burlington Auto Works
Burlington, ON

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Détails du poste

Permanent | Temps plein
Il y a 11 jours

Avantages

Réductions Tarifaires
Assurance Maladie Complémentaire
Cotisation égale au RÉER
Congés payés

Compétences

Mécanique automobile
Gestion des opérations
Coaching
Relations de travail
Traitement des plaintes
Soutien technique
Expérience en conseil de service de véhicule automobile
Recrutement
Gestion des ressources humaines
Amélioration continue
Gestion d'équipe
Priorisation des tâches
Prise de décisions
Service à la clientèle
Contrôle de la qualité
Orientation axée sur le service à la clientèle
Recrutement
Sens de l'organisation
Conduite des entretiens
Compétences en informatique
Gestion du personnel
Formation et développement
Coaching en milieu de travail
Gestion des ordres de travail
Résolution des problèmes de la clientèle
Compétences en communication
Coordination d'équipe
Amélioration des processus opérationnels

Description complète du poste

Job Summary

Burlington Auto Works is looking for an experienced Shop Manager / Senior Service Advisor to take ownership of the day-to-day operation of our busy automotive repair facility.

This is a key leadership position within our company. We are looking for someone who can manage the daily workflow of the shop, support our technicians, work directly with customers, and solve the inevitable problems that come up throughout the day.

The owner will remain involved in the business, particularly with, technical support, major decisions, and overall company direction. However, the goal of this position is for the Shop Manager to become the person responsible for keeping the business running smoothly on a daily basis.

This is an excellent opportunity for an experienced automotive professional who wants more responsibility and the opportunity to have a meaningful role in how a successful independent repair shop operates and grows.

Responsibilities

Oversee the day-to-day operation of the shop and ensure vehicles move efficiently from appointment through completion
Coordinate and prioritize work for technicians based on workload, skill level, parts availability, and customer commitments
Monitor jobs throughout the day, identify potential delays or problems, and take action to keep the schedule on track
Manage technician productivity, shop efficiency, quality control, and overall workflow
Handle customer concerns and resolve service-related problems professionally and fairly
Ensure technicians have the parts, information, approvals, tooling, and resources required to complete their work
Lead, support, and develop employees while maintaining clear expectations and accountability
Manage employee scheduling, attendance, performance concerns, workplace issues, and day-to-day staff matters
Identify staffing needs and participate in recruiting, interviewing, hiring, and selecting new employees
Oversee the onboarding and training of new technicians, apprentices, service advisors, and support staff
Provide coaching and feedback to employees and help develop strong performers and future leaders within the business
Help maintain a positive, professional, organized, and productive workplace culture
Identify operational problems, implement practical solutions, and continually look for ways to improve the business
Communicate important operational, staffing, customer, and financial issues to ownership while taking increasing responsibility for the overall performance of the shop

Requirements

Significant automotive service industry experience
Previous experience as a service advisor, shop foreman, service manager, fixed operations manager, or similar role
Strong understanding of automotive repair and terminology
Excellent problem-solving and decision-making skills
Strong leadership and organizational abilities
Experience managing employees and dealing with performance or staffing issues
The ability to manage multiple priorities at the same time
Excellent customer service and communication skills
Confidence explaining repairs and recommendations to customers
The ability to communicate effectively with experienced automotive technicians
Strong attention to detail
Good computer skills and experience with automotive shop management software
The ability to remain organized and level-headed during a busy day
A strong sense of ownership and accountability

A licensed automotive technician background would be considered a strong asset, but this is primarily a management and service advisor position rather than a technician position.

We're not looking for someone who simply waits for instructions.

We're looking for someone who sees a problem and works toward a solution.

You should be comfortable making decisions, setting priorities, managing employees, holding people accountable, helping employees succeed, and taking responsibility for the outcome of the day.

You should also understand that excellent customer service doesn't mean simply saying yes to every customer. It means setting realistic expectations, communicating clearly, dealing with problems professionally, and making sure customers feel confident that their vehicle is being looked after.

Burlington Auto Works is an established independent automotive repair facility in Burlington, Ontario.

We have built our business around providing professional automotive repair, strong technical capability, honest recommendations, and a high level of customer service.

We invest heavily in our employees, equipment, tooling, technology, and facility, and we are looking for someone who wants to help us continue building a strong and well-organized automotive service business.

This is not simply a service advisor position. We are looking for someone who wants to lead a team, take ownership of an operation, and help make the business better.

Pay: $85,000.00-$150,000.00 per year

Benefits:

Extended health care
Paid time off
RRSP match
Store discount

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : senior manager, content production, learning solutions (burlington, on)

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