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Lead Spa Host (Keyholder)

thermae eleven
Calgary, AB

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Détails du poste

Permanent | Temps plein
Il y a 2 jours

Avantages

Réductions Tarifaires
Stationnement sur place

Compétences

Vente au détail de luxe
Hospitalité
Certification RCR
Expérience en gestion
Service à la clientèle
Expérience en supervision
Assurance qualité
Certificat de premiers soins de base
Nettoyage
Leadership
Compétences en communication

Description complète du poste

thermae eleven is Calgary’s first fully outdoor boutique hydrotherapy spa, designed for intentional pause and reconnection. We curate elevated wellness experiences that honour balance, nature, and simplicity. Every detail—from our rituals to our retail offerings—reflects a deep respect for quality, craftsmanship, and calm.

This role sits at the intersection of guest experience, operations, and team leadership. You’ll be a steady presence on the floor, ensuring the spa runs smoothly while creating a warm, anticipatory experience for every guest.

Key Responsibilities

Guest Experience Leadership
Housekeeping & Flow Support
Opening and Closing Duties
Operational Oversight
Team Leadership & Support
Retail & Revenue Support
Administration & Reporting

Guest Experience Leadership

Lead by example in delivering a thoughtful, refined, and seamless guest experience at every touchpoint
Be a leader that upholds and exemplifies thermae elevens Client Service Standard
Support Hosts in delivering consistent, high-quality service aligned with thermae eleven’s Client Service Standards
Confidently guide guests through the contrast therapy experience, ensuring safety, comfort, and flow
Step into and resolve service recovery situations with professionalism, empathy, and discretion

Housekeeping & Flow Support

Maintains and participates in facility cleanliness by following processes outlined by the company
Ensure laundry cycles and nd circuit resets are taking place throughout key periods of the day
Ensure smooth transitions between guest sessions, preserving a seamless and serene environment
Participates and leads monthly (or when needed) pool maintenance cleaning to ensure optimal operations

Opening & Closing Duties

Act as a trusted key holder responsible for opening and closing the spa
Execute detailed opening procedures to ensure the facility is fully operational, balanced, and guest-ready
Complete closing procedures including system shut downs, cleaning verification, security checks, and lock-up
Ensure all safety protocols and AHS standards are upheld at the beginning and end of each day

Operational Oversight

Oversee the day-to-day flow of the spa during shifts, ensuring seamless operations across reception, changerooms, and outdoor areas
Monitor water quality, temperatures, and facility conditions in alignment with spa SOPs and AHS standards
Maintain visibility on guest flow and capacity, proactively identifying and resolving bottlenecks
Ensure all areas of the spa consistently reflect our elevated standards of cleanliness and presentation.

Team Leadership & Support

Act as the on-shift leader when the General Manager is not present
Provide guidance, direction, and real-time coaching to Hosts
Support onboarding and training of new team members
Ensure strong communication across shifts, including clear handovers and updates
Foster a calm, supportive, and accountable team environment
Shows openness to feedback and readiness to learn and grow within role
Strong ability to work in situations that are new and unknown
Takes initiative to identify and find solutions for issues that may arise

Retail & Revenue Support

Take initiative to deeply learn our brand story and product portfolio, developing confident, informed product knowledge that translates into meaningful guest conversations.
Proactively introduce and recommend retail products to every guest, thoughtfully connecting their in-spa experience to at-home rituals that extend the benefits of contrast therapy.
Maintain organized retail displays and inventory levels, ensuring visual merchandising reflects our elevated aesthetic while supporting sales performance.
Lead by example in building product and guest knowledge, thoughtfully recommending products that allow guests to continue their wellness experience beyond their visit to thermae eleven.

Administration & Reporting

Ensure accurate completion of daily logs, water chemistry records, and incident reports
Support basic administrative functions including payment processing and reporting
Escalate operational or guest-related concerns to the General Manager as needed

What You Will Bring

2+ years of experience in hospitality, spa, or wellness environments
Previous leadership or supervisory experience is an asset
A natural leadership presence—calm, confident, and solutions-oriented
Strong attention to detail and operational awareness
Excellent communication and problem-solving skills
A passion for wellness and guest experience
Flexibility to work mornings, evenings, weekends, and holidays
First Aid & CPR certification required; Pool Operator certification is an asset

Remuneration:

Employer sponsored training programs (if applicable)
Benefits (pending eligibility)
30% discount on retail products
2 spa sessions per month

Employment Type

Full-time, part-time permanent positions

Culture & Growth

Opportunities to grow within a calm, values-driven workplace
A supportive team environment where your voice matters
A setting designed to feel as good to work in as it does to visit

Soak Your Boat?

Send your résumé and a brief note on why thermae eleven inspires you to [email protected].

Job Types: Full-time, Permanent

Benefits:

On-site parking
Store discount

Experience:

Hospitality: 2 years (required)

Work Location: In person

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