BUILD YOUR IDEAL CAREER WHILE HELPING US BUILD A SAFER WORLD
Who We Are
SafeStart is a family-run workplace safety training company that was founded in 1975 as Electrolab Limited. We are leaders in Human Factors Management, with our primary mission being the reduction of preventable death and injury, both on and off the job. Accidental injuries and death are a worldwide epidemic. A preventable-injury-related death occurs every three minutes. Over the last 15 years, more than 2.5 million people have gone through the SafeStart training program. Dedicated to making human factors more understandable, SafeStart makes safety training more personal, and gives organizations around the world a more engaging and practical approach to keeping people safe. We are a global company with our head office in Belleville, Ontario, Canada.
Who We Are to You
At SafeStart we are OneTeam. We work hard to be inclusive; we embrace diversity and encourage everyone at SafeStart to be their authentic selves. We embody the Big Picture (namely our mission/vision/values). We hire for individual expertise and share knowledge to create new products and services that fit our customers’ needs. We actively seek opportunities to encourage organizational learning. We have a collaborative work environment with an open-door policy at all levels of the company. We care about our impact and the efficacy of our solutions. And we offer a positive, fun, casual work environment with flexible work hours and family-friendly benefits (things like profit sharing/bonuses, health/dental benefits and company leadership that insists on a healthy work-life balance) to all of our employees.
Who You Are
At SafeStart, the Implementation Scheduling Coordinator plays an integral role in contributing to successful implementation projects for our clients by ensuring that every consultant engagement is planned, confirmed, and executed with precision. We are currently searching for a collaborative, service-oriented professional to join an existing team of highly skilled individuals to support us in our mission. The ideal candidate will bring strong organizational skills and exceptional attention to detail along with the ability to clearly and professionally communicate with internal and external stakeholders. They will maintain the operational integrity of our scheduling function, including scheduling accuracy, consultant fit, and booking confirmation timelines with consistency, care, and operational discipline.
The Implementation Scheduling Coordinator is responsible for ensuring that every client implementation is set up for success from day one by matching the right consultant to the right engagement, managing booking logistics across multiple platforms, and maintaining the accuracy and timeliness of scheduling data in our internal systems.
The successful candidate may also want to invest in a cape since we measure our success by the number of lives saved—it’s very empowering.
A Day in the Life of an Implementation Scheduling Coordinator
- Receive and process new consultant delivery/scheduling requests, maintain case ownership and provide status updates throughout the booking lifecycle
- Coordinate consultant availability, confirming scheduling fit against client needs, geography, and consultant preferences
- Track and enforce booking confirmation windows
- Execute a structured weekly follow-up cadence across all active consultant engagement cases
- Coordinate with Client Managers to drive timely confirmation of offered dates, flagging at-risk cases before cancellation thresholds are reached
- Manage rescheduling workflows, including date returns, re-offers, and escalate when patterns or policy thresholds are reached
- Maintain the Consultant Referral Spreadsheet and associated tracking tools with accurate, up-to-date scheduling data
- Identify inefficiencies and process improvement ideas as learning loop inputs to the DSO team
- General office administration duties
Need to Haves
- Post-secondary diploma or degree
- Experience with CRM platforms (Salesforce preferred) or a demonstrated ability to learn complex software systems quickly
- No-blame approach to problem solving and process improvement within a team environment
- Comfort navigating and improving digital workflows across multiple interconnected platforms
- Demonstrated ability to manage multiple active cases and manage time wisely with tight deadlines
- Excellent written, verbal, and presentation skills
- Outstanding collaboration skills with internal and external stakeholders
- Ability to maintain confidential information
Nice to Haves
- Background in executive assistance, event coordination, logistics, or other scheduling intensive environments
- Experience with resource planning tools (Ganttic, Excel, MS Project, Smartsheet, or similar)
Just the Facts
- Full-time, permanent
- The successful candidate must live close enough to the office to be present for onboarding (first 3 months in-office), in-person meetings or direct support requests
- Hybrid role. After onboarding, minimum 3 days in-office per week (Tues-Thurs)
- Flexible working hours (35-40 hours/week)
Join an amazing culture of passionate and supportive colleagues who prioritize having fun alongside achieving results.
RGIF = Every day TGIF
RESPECT
GROWTH
INNOVATION
FUN
SafeStart welcomes and encourages applications from people with disabilities.
Accommodations available on request for all aspects of the selection process.
Job Types: Full-time, Permanent
Pay: $25.00-$30.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Work from home
Ability to commute/relocate:
- Belleville, ON: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Belleville, ON
