Optometric Assistant (Front Desk & Pre-Test or Optical Assistant)
Join Our Team!
At Tyhee Optometry, we're passionate about creating a workplace that's supportive, fun, and genuinely enjoyable to be a part of. As a locally owned, community-focused practice, we believe in delivering exceptional patient care while maintaining a positive work-life balance and a collaborative team environment.
We're currently looking to add another amazing person to our team!
About the Position
We are currently hiring for either of the following positions:
OR
We're happy to hire based on your experience, interests, and strengths. If you love interacting with patients and keeping the clinic organized, Front Desk & Pre-Test may be the perfect fit. If you enjoy fashion, helping people, and finding the perfect pair of glasses, Optical Dispensing might be where you shine.
While you'll primarily work in one of these roles, our long-term goal is to have every team member cross-trained throughout the clinic. There is absolutely no rush, training happens gradually as you're comfortable and confident. Cross-training simply allows our team to support one another during busy days, vacations, or when someone is away.
Once you're trained, we fully expect you'll continue spending the majority of your time in the role you enjoy most or where your strengths are best utilized.
No previous optometry experience is necessary! We'll teach you everything you need to know!
What You'll Do
If you are in Front Desk & Pre-Test
- Welcome patients and create a warm, positive first impression.
- Schedule appointments and answer phone calls.
- Check patients in and update personal and medical information.
- Perform preliminary eye testing before patients see the doctor.
- Maintain accurate patient records.
- Process payments and assist with general administrative duties.
- Help keep the clinic running smoothly and efficiently.
If you are in Optical Dispensing
- Help patients select frames that suit their style, needs, and prescription.
- Educate patients on lens options, coatings, and eyewear products.
- Adjust, fit, and troubleshoot eyewear for patient comfort.
- Assist with frame ordering and inventory.
- Provide exceptional customer service throughout the eyewear selection process.
- Ensure patients leave confident and excited about their new glasses.
What We're Looking For
- High school diploma or an equivalent combination of education and experience.
- Excellent communication and customer service skills.
- Organized, adaptable, and able to multitask.
- Comfortable using Microsoft Office (Word, Excel, and OneNote).
- A positive attitude and willingness to learn.
- Enjoys working with people and being part of a collaborative team.
- Previous experience is an asset, but not required. We provide comprehensive training.
What We Offer
- Competitive wage: CA$22.00–CA$24.00 per hour (to start)
- Comprehensive on-the-job training
- Extended health, dental, and vision benefits
- Paid time off
- Staff discounts
- Wellness program
- Company events
- A relaxed, supportive workplace that encourages growth, learning, and having fun while making a difference in our community.
Schedule
- Full-time
- Monday to Friday
- Day shift
Work Location: In person
Pay: $22.00-$24.00 per hour
Benefits:
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Pay: $22.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Work Location: In person
