Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
About Us:
Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.
Job Description:
As the Custodian Assistant Supervisor, you will play an important role in supporting the Custodial Operations Supervisor in maintaining high standards of cleanliness, presentation, and service across RMR and Food & Beverage locations throughout the resort.
This is a full-time, seasonal position that combines hands-on custodial operations with team leadership and administrative support. You will help coordinate daily custodial activities, support the training and supervision of approximately 13 full-time and part-time employees, and work closely with other departments to ensure the resort remains clean, safe, welcoming, and operational throughout the winter season.
The role requires a hands-on, organized, and adaptable leader who can work effectively in a fast-paced mountain environment. The Custodian Assistant Supervisor will report directly to the Custodial Operations Supervisor and the Director of Food and Beverage.
Key Responsibilities:
- Lead by example by demonstrating professionalism, accountability, reliability, and a positive attitude that supports a strong team culture
- Assist the Custodial Operations Supervisor with the day-to-day coordination and operation of RMR’s winter custodial services
- Support the supervision of approximately 13 full-time and part-time employees, including scheduling, training, coaching, payroll, and departmental documentation
- Maintain consistently high standards of cleanliness, sanitation, organization, and presentation across RMR and Food & Beverage locations
- Lead and support the custodial team with daily operations, including on-mountain snow removal and other operational duties as required
- Coordinate custodial operations and staffing needs with other departments across the resort
- Monitor employee performance and provide ongoing guidance, coaching, and support
- At all times, provide excellent customer service and maintain a professional, welcoming, and guest-focused approach when interacting with guests, employees, and other departments
- Help maintain a comprehensive Occupational Health and Safety program and ensure compliance with RMR policies, procedures, and applicable industry, provincial, and federal standards
- Adapt to changing operational priorities, staffing needs, weather conditions, and guest volumes while maintaining high service and cleanliness standards
- Complete additional duties as required
Qualifications & Skills:
- Work eligibility in Canada – can provide work permit and SIN documentation
- Previous custodial, housekeeping, or cleaning experience
- Previous supervisory or leadership experience, with the ability to train, coach and support team members
- Strong leadership, communication, interpersonal, and customer service skills
- Excellent organizational and time management skills, with the ability to manage changing priorities in a fast-paced environment
- Strong attention to detail and commitment to high standards of cleanliness, presentation and safety
- Ability to work effectively with multiple departments and maintain a professional, positive, and team-oriented attitude
- Current valid driver’s license and acceptable driver’s abstract
- Advanced skiing or snowboarding ability
- Ability and willingness to work both indoors and outdoors in all winter weather conditions
- Strong commitment to workplace safety and compliance with company policies and procedures
- Fluency in English, second languages are an asset.
Benefits:
- Free Winter pass for the resort
- Discounted lift tickets for friends and family
- Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
- Free or discounted lift tickets at many other resorts
- Discounts at Sutton and Sandman hotels (employee and friends/family)
- Additional Northland Properties discounts via a Perks program with other vendors
- Employee Assistance Program
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
