In this role, you are much more than an administrator—you are the crucial link that helps patients navigate complex funding structures to secure life-changing therapies. Operating within a highly supportive, collaborative culture, your work directly removes financial barriers to care, creating healthier outcomes and providing peace of mind when families need it most.
As a specialized advocate, you will masterfully bridge the gap between complex insurance structures and compassionate, human-centric care. If you are a natural multi-tasker who thrives in a fast-paced environment where your problem-solving skills change lives in real time, this mission is waiting for you. Bring your empathy, your sharp attention to detail, and your drive to make a difference to a team that actively invests in your personal growth and professional well-being.
Role: Bilingual Reimbursement Specialist
Term: Full-Time, Permanent
Location: 100% Work From Home / Remote (Open to candidates across Canada)
Schedule: Monday to Friday, standard business hours
Salary: $53,000 – $57,000 per year (Based on experience)
Training: Comprehensive onboarding, scientific, and product training provided by industry experts
Advantages
True Remote Autonomy: Enjoy a 100% work-from-home setup with all the infrastructure needed to succeed from day one.
Comprehensive Health Protection: Access robust, pro-rated medical, dental, and vision care packages tailored to safeguard you and your family.
Holistic Wellness Ecosystem: Take advantage of premium physical, emotional, financial, and social wellness programs designed for modern balance.
Family-Centric Framework: Benefit from specialized support structures including backup dependent care, paid parental/caregiver leave, and family-building assistance.
Career Cultivation: Accelerate your professional path with custom training programs, proactive mentorship initiatives, and regular exposure to leading pharmaceutical technologies.
Responsibilities
Strategic Case & Funding Management: Orchestrate every moving part required to secure prescription drug coverage for patients, navigating public, private, and federal funding channels seamlessly.
Stakeholder Alliance Coordination: Act as the central point of contact between insurance companies, physicians' offices, pharmacies, and healthcare professionals to accelerate approvals.
Documentation & Financial Advocacy: Prepare and process complex coverage paperwork, including Special Authorization forms, and implement Financial Means Testing to maximize patient access options.
High-Touch Empathetic Communication: Manage high-volume inbound inquiries and conduct structured outbound tracking calls with patients, family members, and medical teams according to protocol.
Vigilant Safety & Risk Auditing: Evaluate clinical data accurately to minimize programmatic risk while taking full ownership of identifying and reporting Adverse Events (AEs) to designated compliance units.
Qualifications
Language Requirement: Fluent professional bilingualism in French and English (oral and written). This role requires English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec.
Proven Track Record: 1+ years of experience in a high-volume customer service or call center environment. Background exposure to healthcare, insurance, casework, or a patient-facing environment is a significant asset.
Case Pipeline Agility: Exceptional multitasking and organizational skills, with a proven ability to manage a parallel pipeline of active patient cases simultaneously.
Technical Fluency: High proficiency navigating the Microsoft Office Suite (Outlook, Word, Excel, Teams) alongside a comfort for accurate, high-volume data entry inside complex databases.
Analytical Problem Solving: Strong critical thinking skills to untangle reimbursement roadblocks and communicate solutions clearly to diverse stakeholders.
Academic Foundation: Post-secondary education or equivalent professional experience in a related discipline.
Summary
Ready to apply?
If you are an agile communicator ready to step into the role of an organizational lifesaver for patients across Canada, we invite you to connect with us immediately. Let's champion better health outcomes together. Please send your resume directly to [email protected] with the subject line "Bilingual Reimbursement Specialist, Remote"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
