25 meilleures offres (customer service, petit cap, nb) (à pourvoir)

Call Center Manager
1 Clean Air —Nouveau-Brunswick
- De 50 000 $ à 70 000 $ par an
- Temps plein
- Télétravail
- Bilingue
- Logiciels de GRC/CRM
- Vente
Postuler rapidement
il y a 7 jours
Site Office Manager
B&R Self Storage —Summerside, PE
- De 20 $ à 24 $ de l’heure
- Temps plein
- Microsoft Excel
- Service à la clientèle
- Maintenance
- Assurance Dentaire
Postuler rapidement
il y a 1 jour
Customer Service Representative
Circle K —Cap-Pelé, NB
- Service à la clientèle
- Heures d'arrivée et de départ flexibles
Customer Service Representative - Auto Claims
Intact —Dieppe, NB
- Temps plein
- Travail hybride
- Vente
- Service à la clientèle
- Pas d'expérience requise
- Plan d'actionnariat des employés
il y a 4 jours
Cashier Part Time Day
Your Independent Grocer —Saint-Antoine, NB
- De 15,90 $ à 20,55 $ de l’heure
- Temps partiel
- Service à la clientèle
- Pas d'expérience requise
- Compétences en communication
il y a 4 jours
Customer Care Agent
Grand & Toy —Moncton, NB
- De 45 000 $ à 55 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Compétences en communication
- Assurance Dentaire
- Bourses d'Études
Postuler rapidement
Part-Time Cashier
Walmart Canada —Summerside, PE
- À partir de 17,15 $ de l’heure
- Temps partiel
- Caisse
Store Associate
The Salvation Army —Sackville, NB
- De 15,90 $ à 21,69 $ de l’heure
- Temps partiel
- Service à la clientèle
- Finance
- Manipulation d'argent
Customer Service Administrator (1 Year Term)
StandardAero —Slemon Park, PE
- Temps plein
- Microsoft Excel
- Service à la clientèle
- Systèmes PGI
- Assurance Invalidité
- Assurance Dentaire
il y a 4 jours
Customer Service Associate
Dollar Tree —Amherst, NS
- Temps partiel
- Service à la clientèle
- Hôtel
- Diplôme d'études secondaires
Bilingual Call Centre Agent
TigerTel —Moncton, NB
- À partir de 22 $ de l’heure
- Fins de semaine au besoin
- Télétravail
- Bilingue
- Service à la clientèle
- Windows
- Assurance Dentaire
- Congés payés
Postuler rapidement
Store Associate (Part-Time)
Giant Tiger —Moncton, NB
- Temps partiel
- Service à la clientèle
- Compétences en communication
- Réductions Tarifaires
- Régimes de participation aux bénéfices
il y a 14 jours
Lead Customer Service Representative-ACT
Circle K —Richmond, PE
- Service à la clientèle
- Expérience en supervision
- Assurance Invalidité
- Assurance Dentaire
Receptionist/Office Assistant
Amherst Toyota —Amherst, NS
- De 38 000 $ à 42 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Microsoft Excel
- Service à la clientèle
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
General Manager
Kentville Toyota —Moncton, NB
- À partir de 135 000 $ par an
- Temps plein
- Baccalauréat
- Comptabilité
- Affaires
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
il y a 13 jours
Telecommunications Sales Representative
RZM Solutions Associates —Dieppe, NB
- De 46 000 $ à 69 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Sens de l'organisation
Postuler rapidement
il y a 14 jours
Hardware Sales Associate
Elmwood Group - Home Hardware —Cap-Pelé, NB
- À partir de 17 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Vente
- Service à la clientèle
- Réductions Tarifaires
- Jours fériés payés
Postuler rapidement
il y a 4 jours
Remote Customer Service and Sales
HMG Careers —Summerside, PE
- De 69 000 $ à 150 000 $ par an
- Temps plein
- Télétravail
- Vente
- Service à la clientèle
- Compétences en informatique
- Assurance Dentaire
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 14 jours
Remote Customer Service and Sales
HMG Careers —Moncton, NB
- De 69 000 $ à 150 000 $ par an
- Temps plein
- Télétravail
- Vente
- Service à la clientèle
- Compétences en informatique
- Assurance Dentaire
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 14 jours
Remote Customer Service and Sales
HMG Careers —Moncton, NB
- De 69 000 $ à 150 000 $ par an
- Temps plein
- Télétravail
- Vente
- Service à la clientèle
- Compétences en informatique
- Assurance Dentaire
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 14 jours
Entry-Level Sales Representative - B2B Sales
Optimum Potential Advancement Inc —Moncton, NB
- De 48 000 $ à 94 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Capacités de présentation
Postuler rapidement
Retail Sales Associate
CFS - Clarence Farm Services —Amherst, NS
- Jusqu’à 16,75 $ de l’heure
- 8 Heures
- Port de charges lourdes
- Vente
- Gestion des stocks
- Réductions Tarifaires
- Heures d'arrivée et de départ flexibles
Postuler rapidement
Remote Sales Specialist
HMG Careers —Summerside, PE
- De 69 000 $ à 150 000 $ par an
- Temps plein
- Télétravail
- Vente
- Service à la clientèle
- Compétences en informatique
- Assurance Dentaire
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 14 jours
Solar Client Services Coordinator
Sunly Energy —Moncton, NB
- À partir de 20 $ de l’heure
- Temps plein
- Bilingue
- Google Suite
- Service à la clientèle
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 1 jour
Remote Sales Specialist
HMG Careers —Moncton, NB
- De 69 000 $ à 150 000 $ par an
- Temps plein
- Télétravail
- Vente
- Service à la clientèle
- Compétences en informatique
- Assurance Dentaire
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 14 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service (petit cap, nb)

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Call Center Manager

1 Clean Air
Nouveau-Brunswick

Postuler rapidement

Détails du poste

Permanent | Temps plein
Il y a 7 jours

Compétences

Bilingue
Logiciels de GRC/CRM
Français
Vente
Centre d'appels
Anglais
Microsoft Office
Intelligence artificielle
Gestion du temps

Description complète du poste

About Us

1 Clean Air is a leading provider of air duct cleaning, HVAC, mold, and insulation services across Ontario and Québec, serving residential, commercial, industrial, and governmental clients. Since 1985, we have built our reputation on quality, integrity, and customer care, helping customers maintain clean, healthy, and energy-efficient indoor environments.

Position Overview

We are seeking a highly organized, proactive, and results-driven Bilingual Call Center Manager to lead our sales and customer service teams. This role owns three things above all: coaching the team to perform, monitoring performance against clear targets, and becoming the in-house expert on every service and product we sell — then transferring that knowledge to every rep.

The role is responsible for driving revenue performance, improving conversion rates, maintaining strong customer experience standards, and ensuring accountability across the call center. We are a technology-forward operation, so we are especially interested in candidates who have used (or experimented with) AI tools inside a CRM, support software, or phone system to coach faster, work smarter, and convert better.

Key Responsibilities

Coaching & Team Development

Provide daily, hands-on coaching through live call monitoring, recorded call reviews, and structured one-on-ones.
Build individual development plans and scorecards tied to conversion, revenue, and quality.
Train, motivate, and hold the team accountable to sales targets, KPIs, and service standards.

Performance Monitoring & Accountability

Track, analyze, and report on call volume, booking rate, close rate, revenue per rep, average ticket, follow-up SLAs, and QA scores.
Run a daily and weekly accountability rhythm (huddles, dashboards, target reviews) that keeps the team focused on results.
Identify performance gaps and implement process improvements, reporting systems, and team structures to lift results.

Product & Service Expertise (Own the Knowledge)

Develop deep working knowledge of our full service line — air duct cleaning, HVAC, mold remediation, and insulation — across residential, commercial, industrial, and governmental segments.
Ensure every rep can accurately explain each service, qualify customer needs, and position the right solution with confidence.
Own and maintain a living knowledge base — scripts, FAQs, objection-handling guides, and service explainers — so product knowledge stays consistent and current across the entire team.

AI, CRM & Tools

Leverage AI-powered tools across our CRM, support software, and phone system to improve coaching, efficiency, and conversion (e.g., call transcription and scoring, conversation intelligence, AI-assisted QA, automated follow-ups, voice/IVR).
Identify, test, and roll out AI and automation opportunities that reduce manual work and surface actionable insights.
Maintain data hygiene and workflow automation in the CRM so reporting and follow-up are reliable.

Sales Process & Revenue Growth

Drive revenue growth by improving scripts, sales processes, objection handling, lead follow-up, and customer communication.
Optimize the full lead-to-booking journey to raise conversion at every stage.

Operations & Coordination

Coordinate scheduling, dispatching, and follow-up processes to maintain a smooth workflow and excellent client experience.
Develop and maintain Standard Operating Procedures, scripts, training materials, and documentation systems.
Work closely with leadership to provide clear reporting on team performance, revenue opportunities, operational issues, and improvement plans.

Qualifications

Minimum 4 years of proven experience in call center management, ideally in a sales-driven or home/field-services environment.
Strong ability to lead a sales-focused team and manage performance based on revenue, conversion rates, KPIs, and customer experience.
Strong sales skills.
Ability to work 24/7, and availability beyond working hours.
Demonstrated coaching ability — you develop people, not just monitor them.
Comfort using data, reports, dashboards, and performance metrics to make decisions.
Hands-on experience with CRM systems and workflow/automation tools; experience using AI tools in a CRM, support platform, or phone system is a strong asset.
Aptitude and appetite for learning technical service offerings and teaching them to others.
Excellent organizational, time management, problem-solving, and multitasking skills.
Excellent communication and interpersonal abilities; Bilingualism in English and French is required.
Proficiency with Microsoft Office.
Ability to lead, adapt, and make decisions in a fast-paced, performance-driven environment.

Why Join Us

Join a reputable, fast-growing company with a strong presence in Ontario and Québec.
Lead a key revenue-generating team with real ownership and impact.
Work in a technology-forward environment where AI and automation are encouraged, not resisted.
Collaborative, supportive, and family-oriented culture.
Opportunity for professional growth and advancement.
Competitive salary and benefits package.

Pay: $50,000.00-$70,000.00 per year

Application question(s):

What was the approximate monthly revenue generated by the call center or sales team you managed?
What KPIs did you track on a daily or weekly basis to improve team performance, conversion rates, and customer experience?
What CRM, support, or phone systems have you managed, and have you used any AI or automation tools within them? Briefly describe how.

Experience:

Call Center Management: 3 years (required)

Language:

French and English (required)

Work Location: Remote

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service (petit cap, nb)

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