Join the team at Wonder Auto & Tire, part of Shift Auto Group—one of Atlantic Canada's fastest-growing automotive organizations with multiple locations across New Brunswick.
This is more than a Service Advisor position—it's an opportunity to build lasting relationships with customers, work alongside a great team, and play an important role in delivering an exceptional automotive service experience.
As a Service Advisor, you'll be a key connection between our guests and the Service Team, ensuring every customer receives a professional, friendly, and seamless experience. You'll help customers understand their vehicle's maintenance and service needs while coordinating appointments and supporting the team in delivering outstanding service.
Responsibilities include:
Welcoming and assisting customers while creating a positive service experience
Scheduling convenient appointment times and managing customer bookings
Confirming recommended maintenance and services due with customers
Communicating clearly with customers regarding their vehicle's service and maintenance needs
Assisting customers and businesses with parts, tires, and accessory needs
Managing customer inquiries through phone, email, and in-person interactions
Following up with customers after their service visit to ensure we exceeded their expectations
Maintaining accurate customer and service records
Working closely with Technicians and other members of the Service Team to support an efficient workflow
Helping identify opportunities to provide additional maintenance, tire, parts, and service solutions
Supporting a clean, organized, and professional service environment
Contributing ideas and helping continuously improve the customer experience
Taking on other responsibilities that support our guests and the Service Team
The ideal candidate:
Has exceptional customer service and communication skills
Is friendly, approachable, and genuinely enjoys helping people
Is organized, detail-oriented, and able to manage multiple priorities
Thrives in a busy, fast-paced, customer-focused environment
Is comfortable using computers and learning new software and systems
Has strong problem-solving and multitasking abilities
Demonstrates reliability, accountability, and a positive team-first attitude
Is confident communicating with customers and building lasting relationships
Has a willingness to learn and grow within the automotive industry
Previous automotive or Service Advisor experience is an asset, but not required
A valid driver's license is an asset
If you have strong customer service skills, a positive attitude, and a genuine desire to help people, we encourage you to apply—even if you don't have previous automotive experience.
We offer a competitive salary of $18-$23 per hour designed to reward great performance and provide opportunities for career growth.
Additional benefits include:
Comprehensive health, dental and life benefits
Ongoing training and professional development
Career growth opportunities throughout Shift Auto Group
Employee recognition and performance incentives
Supportive, collaborative team environment
No scheduled nights or weekends
At Wonder Auto & Tire, we're focused on more than servicing vehicles—we're focused on taking care of people.
You'll join a team that values teamwork, great communication, new ideas, and going the extra mile for our customers. With multiple Wonder Auto & Tire locations and the support of Shift Auto Group, there are opportunities to build your skills, grow your career, and make a real impact.
At Shift Auto Group, our common purpose is simple:
"We create lasting relationships by providing the finest automotive experiences anywhere."
If you're organized, energetic, customer-focused, and ready to join a team that puts people first, apply today! We're excited to meet you.
