25 meilleures offres (manager, customer experience & operations, maple, on) (à pourvoir)

Manager, Marketing Operations
Toronto Transit Commission —Toronto, ON
- De 63,50 $ à 79,41 $ de l’heure
- Temporaire
- Travail hybride
- Marketing
- Service à la clientèle
- Microsoft Office
il y a 11 jours
Transportation and Fleet Manager
Confidential —Concord, ON
- De 120 000 $ à 160 000 $ par an
- Temps plein
- Expérience en gestion
- Déplacements à prévoir jusqu'à 50%
- Baccalauréat
- Assurance Dentaire
- Congés payés
Postuler rapidement
Logistics Manager
Confidential —Vaughan, ON
- De 100 000 $ à 120 000 $ par an
- Temps plein
- Microsoft Office
- En présentiel
- Affaires
- Assurance Dentaire
Postuler rapidement
Manager, Logistics
Holt Renfrew —Toronto, ON
- De 83 000 $ à 105 000 $ par an
- Temps plein
- Chariot élévateur
- Expérience en supervision
- Compétences en informatique
- Assurance Dentaire
- Bourses d'Études
il y a 11 jours
Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- De 111 365 $ à 142 116 $ par an
- Temps plein
- Télétravail
- Informatique
- PMP
- Ingénierie
Manager, Customer Success
Docebo —Toronto, ON
- De 118 000 $ à 162 400 $ par an
- Temps plein
- Télétravail
- Baccalauréat
- Diplôme universitaire non requis
- Déplacements à prévoir
- Plan d'actionnariat des employés
il y a 7 jours
Assistant Store Manager - Customer Experience
PetSmart —Vaughan, ON
- De 28,51 $ à 48,15 $ de l’heure
- Temps partiel
- Hôtel
- Sens de l'organisation
- Compétences en communication
- Bourses d'Études
- Congés payés
Customer Experience Team Lead
BIS Safety Software —Toronto, ON
- De 60 000 $ à 75 000 $ par an
- Temps plein
- Télétravail
- Intelligence artificielle
- Leadership
- Compétences en communication
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 6 jours
Customer Experience Manager
ENERCARE —Markham, ON
- De 69 136 $ à 110 618 $ par an
- Temps plein
- Expérience en gestion
- Maîtrise
- Esprit d'analyse
Postuler rapidement
il y a 7 jours
Customer Success Manager
Cin7 —Toronto, ON
- De 85 000 $ à 95 000 $ par an
- Temps plein
- Télétravail
- Baccalauréat
- Diplôme universitaire non requis
- Production
- Congés payés
Postuler rapidement
il y a 1 jour
Manager, Case Management–Customer Investigations
Walmart Canada —Mississauga, ON
- De 91 900 $ à 126 390 $ par an
- Temps plein
- Microsoft Excel
- Esprit d'analyse
- Baccalauréat
Branch Manager
Wolseley Canada Inc. —Concord, ON
- De 100 000 $ à 120 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Port de charges lourdes
- Vente
- Régimes de participation aux bénéfices
- Programmes de Bien-être
Postuler rapidement
il y a 6 jours
Customer Service Manager
Univar Solutions Canada LTD —Weston, ON
- De 100 000 $ à 130 000 $ par an
- Travail hybride
- Logiciels de GRC/CRM
- Service à la clientèle
- Systèmes PGI
Manager, Customer Success (People Management)
myBlueprint —Toronto, ON
- De 100 000 $ à 105 000 $ par an
- Temps plein
- Expérience en gestion
- En présentiel
- Compétences en communication
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 7 jours
Client Experience Manager
Hermès Paris —Toronto, ON
- De 90 000 $ à 110 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Expérience en gestion
- Anglais
- Assurance Invalidité
- Assurance Dentaire
Manager, Customer Experience & Operations
Myant Shared Service Corp. —Mississauga, ON
- Temps plein
- Espagnol
- Systèmes PGI
- Anglais
Postuler rapidement
il y a 14 jours
Markham - Senior Manager Customer Service
Miller Waste System —Markham, ON
- De 115 000 $ à 125 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Service à la clientèle
- Déplacements à prévoir
Postuler rapidement
Manager, Business Operations Center
Samsung —Mississauga, ON
- De 93 000 $ à 128 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Bourses d'Études
il y a 1 jour
Senior Manager, Customer Service
Sun Pharma Canada Inc. —Brampton, ON
- De 114 500 $ à 140 000 $ par an
- Travail hybride
- Bilingue
- Expérience en gestion
- Service à la clientèle
- Assurance Dentaire
- Congés payés
il y a 7 jours
Gestionnaire, Commercialisation | Associate Manager, Commercialization
Keurig Dr Pepper —Mississauga, ON
- De 78 300 $ à 99 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Bilingue
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
Manager, Customer Success Team (Mid-Market)
Leap Tools —Toronto, ON
- De 90 000 $ à 110 000 $ par an
- Temps plein
- Télétravail
- Vente
- Gestion d'équipe
- Leadership
il y a 2 jours
Employee Experience Manager
Definity Financial Corporation —Toronto, ON
- De 106 500 $ à 156 500 $ par an
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Bourses d'Études
- Congés payés
Unit Claims Manager - Auto
Intact —Mississauga, ON
- De 87 200 $ à 106 600 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Baccalauréat
- Plan d'actionnariat des employés
il y a 11 jours
Customer Experience Operations Program Manager
ENERCARE —Markham, ON
- De 74 817 $ à 118 211 $ par an
- Temps plein
- PMP
- Finance
- Esprit d'analyse
Postuler rapidement
Manager, Office Operations
BDO —Toronto, ON
- De 75 000 $ à 113 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Excel
- Microsoft Office
- Expérience administrative
- Congés payés

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : manager, customer experience & operations (maple, on)

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Manager, Marketing Operations

Toronto Transit Commission
Toronto, ON

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Détails du poste

Temporaire
Il y a 11 jours

Compétences

Marketing
Service à la clientèle
Études postsecondaires
Microsoft Office
Expérience administrative
Baccalauréat
Gestion de produits
Diplôme d'études collégiales (hors Québec)
Microsoft Project
Affaires
Gestion des comptes
Leadership
Marketing

Description complète du poste

JOB INFORMATION

Requisition ID: 13368
Number of Vacancies: 1
Department: Marketing and Customer Experience
Salary Information: $ 63.50/hr - $ 79.41/hr
Pay Scale Group: 10SA
Employment Type: Temporary up to 12 months
Vacancy: Existing
Weekly Hours: 35 Off Days: Weekends Shift: Day
Posted On: July 3, 2026
Last Day to Apply: July 17, 2026
Reports to: Head, Communications and Marketing

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Come join our Marketing and Customer Experience team at this exciting time and apply for the Manager, Marketing Operations role! This is a temporary opportunity - up to twelve months.

What You Will Do

Reporting to the Head of Marketing & Customer Experience, you will be responsible for managing stakeholder requests related to customer communication campaigns, internal and external marketing initiatives, social media, creative design, events, and operational support across the TTC. This role establishes and maintains efficient marketing processes and operational discipline to enhance productivity and ensure the consistent quality of the department’s deliverables.

In this position, you will research, develop, implement, and continuously improve processes and quality assurance measures to meet client expectations and internal standards. This includes collaborating with Information Technology and Procurement to implement an integrated software solution for request management and work tracking. As the department’s subject matter expert, you will provide guidance and consultation to stakeholders seeking Marketing & Customer Experience services and support departmental managers in tracking, measuring, and reporting on projects and services delivered across the team.

Key responsibilities include:

Process development and continuous improvement
Internal customer service and request management
Quality assurance and departmental workload management
Key performance indicator (KPI) tracking and reporting
Training and development
Client satisfaction and stakeholder engagement

You will demonstrate behaviours that support diversity, inclusion, and a respectful workplace and service environment that is free from discrimination and harassment. You will actively contribute to removing barriers and accommodating employees and customers, within your area of responsibility, in accordance with the TTC’s commitments under the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA), related legislation, and TTC policies. You will also participate in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

Communicate in a variety of mediums
Demonstrate appropriate and effective interpersonal communications through various media
Assess and manage corporate risk
Demonstrate specialized expertise and knowledge in the assigned field
Manage conflict
Manage projects
Counsel, advise, and coach in the relevant discipline
Create and deliver presentations in various formats
Create, document, and manage information and records

What Qualifications Do You Bring?

Completion of a post-secondary college diploma or university degree in a related discipline such as Marketing, Communication, Business Administration, or a similar field, or a combination of education, training and experience deemed to be equivalent.
Experience in process development/management, creative/marketing project management, quality assurance, and/or account management.
Experience with MS Office, MS Project and Monday.com or equivalent product management software.
Demonstrated experience in leadership and finding solutions with positive outcomes.
Demonstrated knowledge related to marketing/communications, design, wayfinding, and creative production processes.
Ability to manage multiple projects simultaneously and meet deadlines.
Ability to cost projects and maintain budget spend including internal chargebacks.
Excellent written and verbal communications skills and interpersonal and influencing skills.
Sound judgement, well-developed organizational, planning and administrative skills.
Ability to deal with conflict, deadlines, and stressful situations.

What We Offer

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : manager, customer experience & operations (maple, on)

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