10 meilleures offres (guest service agent, kitchener, on) (à pourvoir)

Guest Service Agent
Crowne Plaza Kitchener-Waterloo —Kitchener, ON
- À partir de 18 $ de l’heure
- Temps partiel
- Microsoft Word
- Compétences rédactionnelles
- Hôtel
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Guest Service Agent
Comfort Inn Cambridge —Cambridge, ON
- Fins de semaine au besoin
- Anglais
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement
Contact Centre Service Agent (ON - Remote)
The Travel Corporation —Kitchener, ON
- 19,35 $ de l’heure
- Heures supplémentaires
- Télétravail
- Logiciels de GRC/CRM
- Service aux visiteurs
Postuler rapidement
Guest Service Agent
Travelodge Cambridge —Cambridge, ON
- À partir de 18 $ de l’heure
- Temps partiel
- Hôtel
- Caisse
- Réception
Postuler rapidement
il y a 12 jours
Front Desk Agent
Centurion Asset Management Inc. —Waterloo, ON
- De 42 000 $ à 48 000 $ par an
- Temps plein
- Sens de l'organisation
- Réception
- Service aux visiteurs
- Assurance Dentaire
- Bourses d'Études
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Front Desk Agent/Night Auditor
Quality Inn Kitchener —Kitchener, ON
- À partir de 17,60 $ de l’heure
- Fins de semaine au besoin
- Compétences informatiques
- Hôtel
- Caisse
- Assurance Dentaire
- Assurance Vision
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il y a 9 jours
Guest Services Associate-Night shift
FOUR POINTS BY SHERATON CAMBRIDGE/KITCHENER —Cambridge, ON
- De 18 $ à 20 $ de l’heure
- Temps partiel
- Anglais
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement
il y a 4 jours
Front Desk Agent
Highland Pines Resort —Belwood, ON
- 17,60 $ de l’heure
- Temporaire
- Microsoft Outlook
- Contrôle de l'inventaire
- Service à la clientèle
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Guest Service Agent/Night Auditor
Days Inn Brantford —Brantford, ON
- À partir de 17,60 $ de l’heure
- 8 Heures
- Anglais
- Hôtel
- Gestion d'équipe
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il y a 13 jours
Front Desk Agent/Night Auditor
Staybridge Suites —Guelph, ON
- De 18,20 $ à 19,50 $ de l’heure
- Temps partiel
- Hôtel
- Caisse
- Réception
- Assurance Dentaire
- Assurance Vision
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (kitchener, on)

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Guest Service Agent

Crowne Plaza Kitchener-Waterloo
Kitchener, ON

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Détails du poste

Permanent | Temps partiel | Temps plein

Compétences

Microsoft Word
Conciliation de caisse en fin de quart
Expérience en hôtellerie et hébergement
Préparation de documents
Utilisation de l'équipement de protection individuelle (EPI)
Opéra
Compétences rédactionnelles
Vente incitative
Supervision de la garde des espèces et du balancement de la caisse
Politiques de santé et sécurité au travail
Rapports financiers
Traitement des plaintes
Caisse
Mathématiques
Baccalauréat
Prise de décisions
Service à la clientèle
Réception
Dactylographie
Service aux visiteurs
OPERA
Affaires
Tenue des livres de compte
Résolution des problèmes de la clientèle
Compétences en communication

Description complète du poste

Position: Guest Service Agent

Reports to: Front Office Manager

Scope:

Creates a memorable experience for each guest by ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

Primary Responsibilities:

Registers guests into the hotel promptly and courteously using upselling techniques to maximize room rates; prepares for group check-in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
Processes guest payments according to established policies and procedures.
Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
Contributes to overall tactical goals, initiatives and objectives with a truly visionary approach
Performs all Guest Service Agent functions as required; booking room reservations; answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
Balances and audits for accuracy room revenue, food and beverage revenue and telephone revenue; completes all reports relevant to daily revenues.
Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Other duties as assigned by supervisor or management.

Note: Associates will abide by the specific performance standards for their department as communicated to them by their manager.

Relationships:

Internal:

Maintenance: To relay guest needs for service.

Accounting: To seek credit approval for payment processing.

Housekeeping: To verify room availability.

External: Hotel guests: To sell and provide customer service; to resolve problems.

Qualifications:

Education/ Experience: University or College degree in Hotel and Restaurant Management/ Business Administration an asset but not required, previous experience in a Hotel Front Office.

Skills:

Knowledge of a Property Management System, such as Opera.
Excellent communication skills – oral and written
Excellent guest service skills
Prioritize and organize work assignments, have timely follow up and execution.
Interpersonal and decision-making skills.
Highly organized, excellent attention to detail, proactive approach to problem solving.
Working knowledge of Microsoft Word/Excel and other software

Working Conditions

Will be required on occasion to work nights, weekends, and holidays.
Will be required to work in a fast fast-paced, stressful environment.
Maybe asked to work overtime

Physical/ Cognitive Activities:

Guest Service Agent

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, and moving about while standing.

The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person also types or uses a keyboard to coordinate hotel services for the guests.

This position utilizes problem solving and reasoning abilities often.

Reading and writing abilities are utilized often in compiling guest registration information or accounts, and completing cashier reports.

Mathematical abilities, including basic math are utilized when handling departmental monies, guest accounts or the cashier bank.

Health and Safety:

It is the responsibility of all associates to ensure that they follow all health and safety policies by:

- working in a safe manner

- reporting any unsafe conditions

- immediately reporting any associate injury/accident

- using personal protective equipment if required

Associates are required to fully participate in all health and safety initiatives and may be recruited to join our committee as their department’s representative.

Crowne Plaza Kitchener Waterloo is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (AODA 2005), and the Human Rights Code (RSO 1990). Should an applicant require accommodation at any point during the recruitment process or during employment, the individual is invited to communicate and discuss their requirements with Crowne Plaza’s Human Resources representative. Crown Plaza Kitchener Waterloo will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.”

If you are interested in applying for this position, please send your resume on [email protected]

Pay: From $18.00 per hour

Ability to commute/relocate:

Kitchener, ON: reliably commute or plan to relocate before starting work (required)

Experience:

Opera: 1 year (preferred)

Work Location: In person

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