Location: Kamloops, BC
Department: Operations
Reports To: General Manager
Job Type: Full-time, Permanent
Pay: $85,000 - $95,000
About the Role
Delta Hotels by Marriott Kamloops is looking for an experienced and service-driven Director of Rooms to lead our Rooms Division operations, including Front Office, Housekeeping, Guest Services, and related guest experience functions. Reporting to the General Manager, this role is responsible for ensuring exceptional guest service, strong financial performance, operational efficiency, and consistent Marriott brand standards. The ideal candidate is a confident hospitality leader who enjoys developing people, solving problems, and creating a positive experience for both guests and team members.
What You’ll Do
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Lead the daily operations of the Rooms Division, including Front Office, Housekeeping, Guest Services, and related operational areas.
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Support department leaders in delivering excellent guest service, operational efficiency, and consistent brand standards.
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Monitor guest feedback, service scores, online reviews, and operational trends to identify opportunities for improvement.
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Develop action plans to improve guest satisfaction, associate engagement, productivity, and overall performance of the departments.
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Manage departmental budgets, forecasts, labour costs, productivity, and expenses.
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Partner with Revenue Management, Sales, and other departments to support occupancy, revenue, and overall hotel performance.
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Recruit, coach, train, and develop department leaders and associates.
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Foster a positive, accountable, inclusive, and service-focused team culture.
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Ensure compliance with Marriott standards, company policies, health and safety requirements, and employment legislation.
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Respond to guest concerns, operational challenges, high-occupancy periods, and emergency situations as needed.
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Participate as a member of the hotel leadership team and support property-wide initiatives.
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Serve as Manager on Duty as required.
What We’re Looking For
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Minimum 5 years of progressive hotel leadership experience, preferably in Rooms Division, Front Office, Housekeeping, or Hotel Operations.
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Post-secondary education in Hospitality Management, Business Administration, or a related field is considered an asset.
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Marriott experience is strongly preferred.
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Proven ability to lead multiple departments and support large, diverse teams.
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Strong financial acumen, including experience with budgets, forecasting, labour management, and productivity.
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Demonstrated success improving guest satisfaction, service delivery, and operational performance.
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Strong leadership, communication, coaching, problem-solving, and decision-making skills.
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Knowledge of hotel property management systems, Marriott brand standards, and Microsoft Office applications.
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Ability to work flexible hours, including evenings, weekends, holidays, and on-call requirements based on business needs.
Physical Requirements
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Ability to stand, walk, and move throughout the hotel for extended periods of time.
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Ability to regularly access guest rooms, public areas, meeting spaces, back-of-house areas, and department workspaces.
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Ability to occasionally lift, carry, push, or pull items such as supplies, equipment, or luggage up to approximately 25 lbs.
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Ability to respond quickly to guest, operational, or emergency situations throughout the property.
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Comfortable working in a fast-paced hotel environment with frequent interruptions and changing priorities.
Working Conditions
This position requires regular movement throughout the hotel, including guest rooms, public spaces, meeting facilities, and back-of-house areas. The role involves standing, walking, lifting occasional supplies, and responding to operational issues throughout the property. Flexibility to work evenings, weekends, holidays, and participate in an on-call leadership rotation is required.
Why Join Us
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Opportunity to grow within Delta Hotels by Marriott, part of a global brand
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Work with an experienced and supportive leadership team
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A collaborative team culture where your contributions are valued
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Marriott travel discounts and food & beverage perks
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Ongoing training and development opportunities
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Staff meal program
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Extended health benefits
At Delta Hotels by Marriott Kamloops, we believe great hospitality starts with great people - and we’re always looking for passionate, authentic team members who love to collaborate. As a full service hotel in the heart of the community, we offer a fast paced, supportive workplace where you can learn, grow, and be proud of what you do every day. Here, teamwork isn’t just a buzzword, it’s how we deliver standout guest experiences, bring meaningful events to life, and have each other’s backs behind the scenes. We value respect and inclusion, celebrate initiative, and recognize potential. If you’re ready to bring your energy, ideas, and care to a team that invests in you, Delta Kamloops is where you can build more than memorable stays - you can build a meaningful career.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
We are committed to providing equal employment opportunities and an inclusive workplace. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
