25 meilleures offres (service manager, fort mcmurray, ab) (à pourvoir)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service manager (fort mcmurray, ab)

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Automotive Service Appointment Coordinator Team Lead

Northstar Ford Auto Group
Fort McMurray, AB

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Détails du poste

Permanent | Temps plein
Il y a 9 jours

Avantages

Assurance Maladie Complémentaire
Assurance Invalidité
Assurance Dentaire
Régime de retraite
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie

Compétences

Soutien à la coordination du recrutement
Utilisation d'un ordinateur
Permis de conduire de classe 5
Conciliation de caisse en fin de quart
Microsoft Outlook
Contrôle de l'inventaire
Planification des rendez-vous clients
Leadership d'équipe
Compétences informatiques
Tableurs
Supervision de la garde des espèces et du balancement de la caisse
Logiciels de saisie de données
Caisse
Recherche de candidats
Service à la clientèle
Orientation axée sur le service à la clientèle
Saisie de données
Recrutement
Paie
Appels sortants
Planification des rendez-vous
Tenue des livres de compte
Interaction avec les clients
Coordination d'équipe
Gestion du temps

Description complète du poste

North Star Auto Group is looking for an Appointment Coordinator Team Lead to join the service team at our Fort McMurray location!

The Appointment Coordinator Team Lead will perform the duties of an Appointment Coordinator and lead a front-line customer service team in the service department of Northstar Auto Group. The incumbent must have exceptional interpersonal skills to be able to provide our customers with the highest possible level of service. The Appointment Coordinator Team Lead will be responsible for creating and maintaining a service schedule that best utilizes the resources of Northstar Auto Group and its team members. This will be done while providing an optimal level of convenience for our customers and making recommendations based on the vehicle history. The Appointment Coordinator Team Lead will be required to maintain a high level of accuracy and accountability in conducting financial transactions and keeping detailed customer records.

Pay: Hourly plus Bonus

Shift Schedule: Monday to Friday - 8:00am to 5:00pm

Benefits: We have an excellent benefits package that includes extended health and dental coverage, including 100% prescription cost coverage, Massage Therapy, Chiropractic, Acupuncture etc. We also offer Long Term Disability and Ford Pension Plan.

Tasks include, but not limited to:

Book and confirm appointments.
Rebook appointment no-shows.
Prepare accurate end of day cash out.
Prepare Appointment Pad – Timebank.
Check inventory of supplies once per month and order needed items.
Obtain POs for internal RO’s daily and cashier.
OneCX Duties:
Provide a Customer Service follow-up call to every Service Department customer within 48 hours of them picking up their vehicle.
Log all contacts in an Excel spreadsheet for tracking
Schedule follow up appointments for any customer needs and communicate this information effectively to the Service department. This will be considered an “Escalated Appointment”.
Monthly deadlines for payroll are met– approves time sheets, approves payroll roster and provides payroll changes as required.
Uses DealerPILOT for Compliance, Maintenance or Health and Safety reporting.
Active participation in the recruiting process - by assisting in sourcing talent, reviewing documents, being prepared and on time for interviews.
Completes 30, 90 and annual reviews on time.

Ensure Appointment Coordinators are:

To check history on all in bound and outbound calls.
Demonstrating behaviours consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
Adhering to all company policies, procedures, and safety standards.
Cashier Repair Orders ensuring that the POs are correct/updated and correct any Repair Orders or PO’s that are wrong prior to cashiering.
Manage SDL to ensure that all completed Repair Orders are pre invoiced and cashiered.
Ensure Appointment Coordinators are adhering to RO in bin procedures.

Qualifications:

2 years experience in a fast-paced customer service environment
Full Class 5 (non-GDL) license
Experience in the automotive industry and knowledge of automotive service preferred
Ability to communicate both orally and in writing
Excellent Customer Service skills
Ability to conduct and maintain records of financial transactions
Able to work efficiently as a part of a team, as well as independently
Computer literacy, including working skills of Excel, Microsoft Outlook and other software applications
Attention to detail in all areas of work
Good organizational, time management and prioritizing skills
Strong work ethic and positive team attitude
Ability to multitask in a fast-paced environment

If you meet the above qualifications and think you would be a great addition to our team, please submit your resume for consideration!

Thanks for your interest but please be advised that only those who are considered will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Vision care

Ability to commute/relocate:

Fort McMurray, AB: reliably commute or plan to relocate before starting work (required)

Experience:

fast paced customer service: 2 years (required)
appointment scheduling: 1 year (preferred)

Licence/Certification:

Class 5 Licence (non-GDL)? (required)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service manager (fort mcmurray, ab)

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