25 meilleures offres (manager, customer experience & operations, don mills, on) (à pourvoir)

Manager, Marketing Operations
Toronto Transit Commission —Toronto, ON
- De 63,50 $ à 79,41 $ de l’heure
- Temporaire
- Travail hybride
- Marketing
- Service à la clientèle
- Microsoft Office
il y a 11 jours
Transportation and Fleet Manager
Confidential —Concord, ON
- De 120 000 $ à 160 000 $ par an
- Temps plein
- Expérience en gestion
- Déplacements à prévoir jusqu'à 50%
- Baccalauréat
- Assurance Dentaire
- Congés payés
Postuler rapidement
Manager, Logistics
Holt Renfrew —Toronto, ON
- De 83 000 $ à 105 000 $ par an
- Temps plein
- Chariot élévateur
- Expérience en supervision
- Compétences en informatique
- Assurance Dentaire
- Bourses d'Études
il y a 12 jours
Customer Experience Manager
ENERCARE —Markham, ON
- De 69 136 $ à 110 618 $ par an
- Temps plein
- Expérience en gestion
- Maîtrise
- Esprit d'analyse
Postuler rapidement
il y a 8 jours
Markham - Senior Manager Customer Service
Miller Waste System —Markham, ON
- De 115 000 $ à 125 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Service à la clientèle
- Déplacements à prévoir
Postuler rapidement
Customer Experience Team Lead
BIS Safety Software —Toronto, ON
- De 60 000 $ à 75 000 $ par an
- Temps plein
- Télétravail
- Intelligence artificielle
- Leadership
- Compétences en communication
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 6 jours
Client Experience Manager
Hermès Paris —Toronto, ON
- De 90 000 $ à 110 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Expérience en gestion
- Anglais
- Assurance Invalidité
- Assurance Dentaire
Manager, Service Desk
Vena Solutions —Toronto, ON
- De 103 233 $ à 139 668 $ par an
- Temps plein
- Travail hybride
- Microsoft Excel
- Service à la clientèle
- Amélioration continue
- Assurance Dentaire
- Programme d'Aide aux Employés
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Manager, Customer Success (People Management)
myBlueprint —Toronto, ON
- De 100 000 $ à 105 000 $ par an
- Temps plein
- Expérience en gestion
- En présentiel
- Compétences en communication
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 7 jours
Office Manager - Toronto
Pattern Energy Group LP —Toronto, ON
- De 86 000 $ à 108 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Invalidité
- Assurance Dentaire
Manager, Customer Success Team (Mid-Market)
Leap Tools —Toronto, ON
- De 90 000 $ à 110 000 $ par an
- Temps plein
- Télétravail
- Vente
- Gestion d'équipe
- Leadership
il y a 3 jours
Helpdesk Manager
BGBx —Brampton, ON
- De 105 000 $ à 150 000 $ par an
- Sur appel
- Télétravail
- Service à la clientèle
- Windows
- Microsoft Office
- Congés payés
- Assurance Vie
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Workplace Experience Supervisor
CBRE —Toronto, ON
- De 90 000 $ à 100 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Assurance Vision
Office Manager
Master Edge Homes —Markham, ON
- De 70 000 $ à 80 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
Postuler rapidement
il y a 7 jours
Office Manager
ActionLink —Toronto, ON
- De 70 000 $ à 75 000 $ par an
- Temps plein
- Salesforce
- Microsoft Office
- Gestion de projet
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 1 jour
Team Lead, Customer Success Manager
Clio —Toronto, ON
- De 16 800 $ à 21 000 $ par mois
- Temps plein
- Travail hybride
- Expérience en gestion
- Salesforce
- Analyse de données
- Assurance Dentaire
- Congés payés
Unit Claims Manager - Auto
Intact —Mississauga, ON
- De 87 200 $ à 106 600 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Baccalauréat
- Plan d'actionnariat des employés
il y a 12 jours
ASI-Call Centre Operations - Manager, Client Experience & Reconciliation
Accerta —Toronto, ON
- De 70 000 $ à 100 000 $ par an
- Travail hybride
- Microsoft Excel
- Finance
- Gestion de cas
- Assurance Dentaire
- Bourses d'Études
Office Services and Facilities Manager
Norton Rose Fulbright —Toronto, ON
- De 111 600 $ à 137 800 $ par an
- Temps plein
- Travail hybride
- Expérience en gestion
- Microsoft Office
- Expérience en supervision
Contact Centre Team Leader - Operate
Deloitte —Toronto, ON
- De 50 000 $ à 70 000 $ par an
- Télétravail
- Bilingue
- Anglais
- Recrutement
Heavy Equipment Service Manager
Confidential —Bradford West Gwillimbury, ON
- De 90 000 $ à 120 000 $ par an
- Temps plein
- Expérience en mécanique
- Vente
- Service à la clientèle
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Transportation Manager
GALAXY FREIGHTLINE INC. —Mississauga, ON
- De 80 000 $ à 100 000 $ par an
- Temps plein
- Microsoft Excel
- Esprit d'analyse
- Baccalauréat
Postuler rapidement
Manager, Fare Policy and Planning
Toronto Transit Commission —Toronto, ON
- De 129 693 $ à 162 089 $ par an
- Temporaire
- Travail hybride
- Ingénierie
- Développement commercial
- Esprit d'analyse
il y a 7 jours
Tech Lead
Tactable —Toronto, ON
- De 150 000 $ à 190 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Anglais
- AWS
- Assurance Dentaire
- Congés payés
Postuler rapidement
Sales Manager, Williamson GM
Williamson GM —Uxbridge, ON
- De 100 000 $ à 150 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Service à la clientèle
- Assurance Dentaire
Postuler rapidement
il y a 7 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : manager, customer experience & operations (don mills, on)

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Manager, Marketing Operations

Toronto Transit Commission
Toronto, ON

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Détails du poste

Temporaire
Il y a 11 jours

Compétences

Marketing
Service à la clientèle
Études postsecondaires
Microsoft Office
Expérience administrative
Baccalauréat
Gestion de produits
Diplôme d'études collégiales (hors Québec)
Microsoft Project
Affaires
Gestion des comptes
Leadership
Marketing

Description complète du poste

JOB INFORMATION

Requisition ID: 13368
Number of Vacancies: 1
Department: Marketing and Customer Experience
Salary Information: $ 63.50/hr - $ 79.41/hr
Pay Scale Group: 10SA
Employment Type: Temporary up to 12 months
Vacancy: Existing
Weekly Hours: 35 Off Days: Weekends Shift: Day
Posted On: July 3, 2026
Last Day to Apply: July 17, 2026
Reports to: Head, Communications and Marketing

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Come join our Marketing and Customer Experience team at this exciting time and apply for the Manager, Marketing Operations role! This is a temporary opportunity - up to twelve months.

What You Will Do

Reporting to the Head of Marketing & Customer Experience, you will be responsible for managing stakeholder requests related to customer communication campaigns, internal and external marketing initiatives, social media, creative design, events, and operational support across the TTC. This role establishes and maintains efficient marketing processes and operational discipline to enhance productivity and ensure the consistent quality of the department’s deliverables.

In this position, you will research, develop, implement, and continuously improve processes and quality assurance measures to meet client expectations and internal standards. This includes collaborating with Information Technology and Procurement to implement an integrated software solution for request management and work tracking. As the department’s subject matter expert, you will provide guidance and consultation to stakeholders seeking Marketing & Customer Experience services and support departmental managers in tracking, measuring, and reporting on projects and services delivered across the team.

Key responsibilities include:

Process development and continuous improvement
Internal customer service and request management
Quality assurance and departmental workload management
Key performance indicator (KPI) tracking and reporting
Training and development
Client satisfaction and stakeholder engagement

You will demonstrate behaviours that support diversity, inclusion, and a respectful workplace and service environment that is free from discrimination and harassment. You will actively contribute to removing barriers and accommodating employees and customers, within your area of responsibility, in accordance with the TTC’s commitments under the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA), related legislation, and TTC policies. You will also participate in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

Communicate in a variety of mediums
Demonstrate appropriate and effective interpersonal communications through various media
Assess and manage corporate risk
Demonstrate specialized expertise and knowledge in the assigned field
Manage conflict
Manage projects
Counsel, advise, and coach in the relevant discipline
Create and deliver presentations in various formats
Create, document, and manage information and records

What Qualifications Do You Bring?

Completion of a post-secondary college diploma or university degree in a related discipline such as Marketing, Communication, Business Administration, or a similar field, or a combination of education, training and experience deemed to be equivalent.
Experience in process development/management, creative/marketing project management, quality assurance, and/or account management.
Experience with MS Office, MS Project and Monday.com or equivalent product management software.
Demonstrated experience in leadership and finding solutions with positive outcomes.
Demonstrated knowledge related to marketing/communications, design, wayfinding, and creative production processes.
Ability to manage multiple projects simultaneously and meet deadlines.
Ability to cost projects and maintain budget spend including internal chargebacks.
Excellent written and verbal communications skills and interpersonal and influencing skills.
Sound judgement, well-developed organizational, planning and administrative skills.
Ability to deal with conflict, deadlines, and stressful situations.

What We Offer

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : manager, customer experience & operations (don mills, on)

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