About the School:
Crescent School has been a leader in boys' education since 1913. Located on a beautiful, 37-acre campus in mid-Toronto, Crescent School has students in Grades 3 through 12.
Our mission, Men of Character from Boys of Promise, enables each student to reach the full potential of his unique abilities. Character development drives everything we do. We are committed to mentoring and relational learning - which bring out the best in boys - and instilling core values of respect, responsibility, honesty, and compassion. We nurture well-being while cultivating excellence in academics, arts, athletics, business, outreach, and robotics.
Our expertise is supported by exceptional resources, including high-tech learning spaces, modern libraries, a professionally equipped theatre, and superb athletic facilities.
Summary:
Reporting to the Manager of Innovation and Technology, the incumbent provides first-level technical assistance and support to end-users experiencing IT-related issues. This involves responding to requests for IT assistance from staff and students, troubleshooting hardware and software issues; and providing system administration support for the Student Information System. Additionally, the role involves managing databases, developing small in-house applications, and contributing to web development projects.
The job is open for 4, 8, 12 or 16 month work term duration
Responsibilities:
- Provides first-level support on the Help Desk and participates in monitoring the Innovation and Technology ticket queue by handling requests, distributing or escalating issues to the appropriate team member
- Troubleshoot and resolve routine issues related to network access, AV equipment, printers, LAN, WLAN, internet connectivity, operating systems, and hardware and database issues and contacts external resources as needed
- Assist with onboarding and off-boarding staff and students with technical needs, and tracking and setting up equipment on loan to staff such as iPads, laptops and mobile hotspots
- Develops and maintain customized applications for internal processes and data management
- Accurately log help desk tickets and resolutions into the help desk software management system
- Set-up and tear down of AV equipment as required for various events at the School
- Assists with routine Student Information System database tasks
- Supporting the Learning Management System and contributing to training and development initiatives.
- Contribute to the development and maintenance of IT documentation, including user guides, FAQs, and knowledge base articles. Share knowledge and provide self-help resources to end-users for common issues.
- Manage databases and perform basic database tasks.
- Develop small in-house applications.
- Contribute to web development projects, including but not limited to SQL.
Skills Required:
- Working towards a Post-secondary degree or diploma coupled with at least one year of help desk experience
- CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification considered an asset
- Proficient in Microsoft Windows, macOS as well as Microsoft Office Suite, Google Apps for Education
- Ability to diagnose problems, perform routine maintenance on IT assets, and provide support for a wide range of applications
- Experience assigning permissions and setting up applications within a database at a basic level is considered an asset
- An understanding of IP networking and connectivity
- Superior customer service focus with the ability to triage multiple IT requests
- Growth mindset, curiosity and willingness to accept new perspectives
- Compassion, and a desire to cultivate courage and nurture connection
- A passionate team player and a strong contributor to a coaching culture of growth and flourishing
- A strong desire to become fully immersed in the School's positive and progressive culture
- Software Development experience with Python/Javascript/C#/VBA etc..
- Familiarity with web development technologies. such as HTML/CSS/JavaScript.
- Proficiency in SQL and database management.
Job Types: Full-time, Internship / Co-op
Pay: $20.00 per hour
Work Location: In person
