Position Type: Full Time
Department: Pharmacy
Work Location: Markham, ON
Work Arrangement: Hybrid
Work Hours: Monday to Friday, standard business hours
Travel Required: As necessary
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here:
- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture – we are passionate about our people!
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
The Opportunity:
Reporting to the Vice President, Specialty Operations, the Senior Director, National Pharmacy Operations provides executive leadership for our national pharmacy network. This role is accountable for delivering operational excellence, driving innovation, and ensuring compliance with all regulatory and accreditation standards. In addition, the Senior Director will be directly responsible for achieving revenue growth and EBITDA targets through strategic planning, financial stewardship, and continuous improvement across all pharmacy operations.
A Day in the Life (What you will do here):
- Lead the development and execution of the national pharmacy strategy to drive business growth and profitability.
- Deliver on annual revenue and EBITDA targets by optimizing operations, managing costs, and expanding pharmacy services.
- Oversee P&L for the national pharmacy network, identifying opportunities for margin expansion and sustainable growth.
- Evaluate new business models, partnerships, and market opportunities to advance pharmacy services and corporate performance.
- Ensure operational excellence across the national pharmacy network by standardizing processes, driving efficiency, and implementing best practices.
- Oversee compliance with all federal, provincial, and accreditation requirements, ensuring that pharmacy practices meet or exceed professional standards.
- Lead regulatory readiness and risk management strategies, proactively addressing issues that could impact business continuity.
- Act as the senior pharmacy representative in executive forums, client quarterly business reviews, and new business pitches.
- Build strong relationships with payers, manufacturers, physicians, and clinics to enhance service delivery and financial outcomes.
- Lead, mentor, and develop a high-performing pharmacy leadership team, ensuring accountability for both operational and financial results.
- Drive a culture of continuous improvement, collaboration, and innovation across the pharmacy network.
- Establish and execute national continuous improvement initiatives to optimize workflows, reduce costs, and improve service quality.
- Develop and monitor key performance indicators (KPIs) for both operational and financial success, ensuring corrective actions are implemented when required.
- Introduce new technologies, automation, and digital solutions to increase efficiency, scalability, and patient engagement.
- Lead by example and assume personal accountability for management decisions and actions, reporting either to internal or external partners, clients, and stakeholders.
- Cultivate a learning organization by encouraging knowledge-sharing and team development.
- Understand and manage all issues in a manner that is consistent with Sentrex Mission, Vision, Values, and brand.
- Responsible for talent management, team motivation and career development strategies.
- Other duties as assigned by your manager
What you need to ensure you are set up for success:
- Advanced degree in Pharmacy (BScPharm) and active license in good standing.
- 12+ years of progressive pharmacy leadership experience, including 5+ years at the Director level or higher.
- Proven track record of achieving revenue and EBITDA targets in a specialty pharmacy or healthcare environment.
- Deep understanding of regulatory, accreditation, and payer requirements within pharmacy operations.
- Strong business acumen with demonstrated success in P&L management, budgeting, and capital investment.
- Exceptional leadership, communication, and relationship management skills.
- Dynamic leader who can energize multi-disciplinary work teams to learn and apply new skills and/or techniques that respond to business needs.
- Ability to communicate complex value propositions, collaborations, partnerships and other opportunities with pharmaceutical suppliers and partners.
- Strong customer/client management background.
- High energy, high-integrity individual who can simultaneously inspire change while sustaining a culture of team harmony and high performance.
- Must have a strong leadership capability to influence and motivate cross-functional teams, while holding stakeholders accountable to deliver on business objectives.
- Strong analytical, conceptual and problem-solving skills with a demonstrated track record of innovation.
- Strong executional skills – ability to take an idea from concept to implementation.
- Critical thinking skills, creative and innovative solutions to internal or external client needs.
- KOL and leadership skills; ability to develop and grow talent.
- Strong organizational agility; ability to manage teams through change and lead by example.
What makes you a great fit for this team:
- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
Why join Sentrex?
We value our employees! Our permanent full-time employees are provided with a:
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
- The anticipated base salary hiring range for this role is $190K to $195K annually. The final base salary will be determined based on relevant experience, skills, and internal equity.
Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking part in the selection process.
Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.
