Job Profile: Operations Manager with Twin Peaks Property Inspections
This is an opportunity for personal growth and development while transforming the lives of others through our mission and vision.
Our MVVC
Mission:
To protect and empower clients by providing top-tier inspections each and every time. Our inspections are educational, and help clients succeed in real estate.
Vision:
We are changing the status quo of property inspections by embracing technology and forming relationships. Re-shaping the way that inspections are completed by offering new services to the industry and elevating the customer experience.
Values:
● Our company's foundation is built on integrity
● We are known to be honest, even when it is not the easiest path forward
● Having a high level of dependability to perform for our team and customers
● Being a professional means that we are knowledgeable and keep up on the latest information
● Adding a little fun into the day keeps things interesting!
● As our industry evolves, so should our willingness to be open-minded
● Working cohesively as a team is always the route to success
Culture:
Be Helpful - We have a unique opportunity to genuinely help our clients during a stressful and expensive time in their lives.
Be Prepared – Think and plan ahead. Be ready for what the day may hold.
Be a Team – We are in this together. Our success depends on each other.
Be Assured – We are capable. We will have far more success than failure. Problems will arise, and they will be solved.
1) Your Mission
a) Build an operations division that people are proud to be part of and clients are proud to recommend.
b) Success in this role is defined by creating a culture where exceptional people thrive, systems support consistent execution, accountability is embraced, and every client receives an outstanding experience. Operational excellence is achieved through continuous improvement, strong leadership, and a commitment to living the company's mission, vision, and values every day.
c) The ultimate objective is to contribute to a business that operates with excellence, empowers its people, embraces innovation, and continues to raise the standard for the property inspection industry.
2) Primary Objectives
a) Lead the day-to-day operations of Twin Peaks Property Inspections while ensuring alignment with the company's mission, vision, and values.
b) Build, implement, and continuously improve scalable systems, processes, and Standard Operating Procedures (SOPs) that drive operational excellence.
c) Develop and lead the client care team through coaching, accountability, and professional development.
d) Improve operational efficiency, profitability, and organizational performance through data driven decision making and continuous improvement.
e) Oversee operational budgeting, financial performance, and key business metrics to support sustainable growth.
f) Foster a culture of accountability, innovation, professionalism, and exceptional client service.
g) Develop and maintain operational scorecards, KPIs, and accountability measures to monitor company performance.
h) Lead strategic initiatives that strengthen the organization, improve the client experience, and support long-term business growth.
3) Regular Work Activities
a) Develop, implement, and continuously improve operational systems, workflows, and Standard Operating Procedures (SOPs).
b) Lead and develop the Client Care Team through coaching, accountability, and regular performance discussions.
c) Recruit, onboard, and train Client Care Team members.
d) Develop and reinforce a relationship-based sales culture through ongoing coaching, role playing, and team development.
e) Monitor growth metrics, operational performance, and key company goals.
f) Oversee the Realtor database and ensure client and referral partner information is accurate and actively managed.
g) Maintain and strengthen relationships with Realtor partners and other key referral sources.
h) Prepare scheduled reporting on team performance, growth metrics, and operational results.
i) Lead regular operations and performance meetings.
j) Assist with client inquiries, phone calls, and appointment scheduling as needed to support the Client Care Team and maintain an exceptional client experience.
k) Identify and implement improvements that strengthen efficiency, accountability, and the client experience.
4) Leadership Responsibilities
a) Set clear expectations, have fun and follow through on accountability.
b) Lead the Client Care Team to achieve company goals.
c) Build and develop the Client Care Team as the company continues to grow.
d) Report accountability measures, KPIs, and operational performance to the President during regular leadership meetings.
e) Professional development through provided resources (business coaching, podcasts, books, etc.)
5) Key Skills
a) Be teachable/coachable
b) Strong attention to detail
c) Strong verbal and written communication skills
d) Exceptional organizational and skills
e) Ability to “pivot” quickly and move to systemizing new processes and systems when needed
f) Ability to have active listening and stay calm under pressure while working with clients and team members
g) Ability to develop programs/workflows, enter and analyze data
6) People Contacts and Interactions
a) President - weekly
b) Sales Center Team – daily
c) Growth Team - daily
d) Clients - daily
e) Realtors- daily
7) Performance Measures
a) We operate at a high level of performance, execution, achieving results, and accountability. As a team member, you will have;
I. Daily team motivational calls
II. Weekly Team planning meetings
III. Weekly one-on-one success meeting with President
IV. Work from a “One Sheet” for planning, progress and accountability
V. Complete specified “Lead Measures”
VI. Undergo quarterly performance review
8) Training and Development
a) Podcasts and audiobooks
b) Industry seminars
c) Conferences and networking events
d) Professional training and continuing education
e) Leadership coaching and mentoring
9) Holidays – Time Off
a) New Year's Day
b) Family Day
c) Good Friday
d) Victoria Day
e) Canada Day
f) Labour Day
g) Thanksgiving Day
h) Christmas Day
i) Boxing Day
j) Civic Holiday (August)
Additional paid time off, including vacation entitlement, personal days, and other leaves of absence, will be provided in accordance with the Employment Standards Act, 2000 and the Company's policies.
10) The Who
The ideal Operations Manager is a leader first. Someone who naturally inspires trust, builds strong relationships, and creates an environment where people are motivated to succeed. This individual understands that great businesses are built by developing great people, creating exceptional client experiences, and executing consistently.
They are driven by purpose and aligned with the company's mission, vision, and values. They lead with integrity, communicate with clarity, and bring a positive, solutions focused mindset to every challenge.
They are both data driven and people focused. Comfortable making decisions using KPIs, scorecards, and financial metrics, while recognizing that lasting success comes from coaching people, building relationships, and creating a strong team culture.
They embrace a relationship-based sales philosophy, believing that trust, education, and genuine service create long term client and referral partner relationships. Rather than relying on pressure or persuasion, they help the team communicate value with confidence and professionalism.
They thrive on building systems, improving processes, and driving accountability, while remaining adaptable in a fast-paced environment. They are highly organized, emotionally intelligent, and willing to step into any role when the team needs support.
Above all, they are committed to continuous learning and are passionate about helping Twin Peaks Property Inspections become the most trusted and professionally operated property inspection company in Ontario.
11) Compensation Package and Future Outlook
As the Operations Manager, you will join Twin Peaks Property Inspections with the understanding that your opportunity for growth is directly tied to your leadership, performance, and the success of the company. This role is designed for someone who is excited to build, lead, and grow alongside the organization. As Twin Peaks continues to expand, so will the opportunities for increased responsibility, professional development, and career advancement.
Base Compensation
- Annual hourly salary of $65,000 to $90,000, based on experience, qualifications, and demonstrated leadership ability.
Performance Bonus
- Eligibility to participate in a performance-based bonus program in addition to your annual wage. Bonus incentives are tied to the achievement of agreed upon company goals/sales targets and begin following successful onboarding and orientation.
Additional Benefits
- Two (2) weeks paid vacation to start, with additional vacation opportunities based on tenure and performance.
- Full time position averaging 44 hours per week, with flexibility in scheduling provided operational goals and responsibilities are consistently met.
- Flexible work schedule with the ability to work remotely, while attending scheduled in person leadership meetings, team meetings, training sessions, and company events as required.
- Ongoing investment in professional development through leadership coaching, conferences, seminars, books, podcasts, and continuing education.
- Company provided laptop and technology required to perform the role.
- Opportunity to grow into a senior leadership position as Twin Peaks Property Inspections continues to expand, with the ability to help shape the future direction of the company.
Pay: $65,000.00-$90,000.00 per year
Benefits:
Application question(s):
- Are you willing to undergo an extensive interview and screening process?
Experience:
- Operations management: 1 year (preferred)
Work Location: Hybrid remote in Oshawa, ON L1G 3V2
