JOB INFORMATION
Requisition ID: 13493
Number of Vacancies: 1
Department: Employee Services and Systems (20000034) - Employee Service Center (30000058)
Salary Information: $80,353.00 - $100,445.80
Pay Scale Group: 07SA (CAN/S/J/07SA)
Employment Type: Temporary - 12 months
New or Existing Vacancy: Existing
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: August 25, 2026
Last Day to Apply: August 30, 2026
Reports to: Manager, Employee Services Centre
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
We have an exciting opportunity in our Employee Service Centre for an Employee Lifecycle Specialist. Come join our Team!
The Employee Lifecycle Specialist is responsible for the day-to-day processing of employee lifecycle transactions, including new hires, internal transfers/promotions, leaves of absence and termination/separation of employment. This role is also responsible for the administration of Health Benefit and Group Life Insurance Plans, investigating employee record and payroll discrepancies, and provides operational support across Employee Service Centre operations.
The incumbent will also:
- Process Employee Lifecycle Transactions (new hires, terminations, leaves of absence, etc.)
- Collaborate with cross-functional teams to clarify requirements and resolve identified errors
- Investigate payroll discrepancies related to lifecycle transactions and employee inquiries
- Accurately process ad-hoc requests, analysis and transactions
- Provide operational support to the Employee Experience Representatives, and colleagues across Employee Services and Systems
- Administration of Health Benefit Plans and Group Life Insurance Plans
- Maintain, store, and securely dispose of employee documentation in accordance with TTC records management and retention by laws
- Monitor lifecycle activity trends, identify risks ahead of payroll processing, and recommend mitigation strategies and process improvements
- Uses related systems and tools effectively to support lifecycle activities (SAP WorkZone, Case Management System (C4C), SuccessFactors (MyTTC | Home, MyTTC | Time), SAP Payroll, training/process material, etc.)
- Ensure service level agreement targets are met/exceeded
- Take full and complete ownership and accountability of the work/task being performed and maintains focus towards delivering a world-class employee experience, directly and indirectly
- Provide input/support for maintaining up-to-date SOPs, training and process documentation
- Maintain strict data security guidelines
- Review CRA and CPA updates to remain current on legislative changes; and implement manual processes to maintain compliance where system updates are delayed
- Post-secondary education in a relevant discipline, or the equivalent in work experience, combined with several years of relevant experience such as payroll administration or HR Generalist experience, or a combination of education, training and experience deemed to be equivalent
- High degree of knowledge and experience in delivery of customer service to a diverse clientele
- Solid understanding of the Employment Standards Act (ESA) as it pertains to leave of absence and termination process
- Ability to plan & prioritize workload based on process and payroll deadlines
- Detail-orientated, with solid mathematical skills; and ability to process high volume transactions within strict time limitations
- Ability to look up information and ensure compliance with TTC’s collective agreements and corporate policies
- Experience with SAP products (SuccessFactors- Employee Central, Learning Management, Recruitment/Onboarding, SAP Payroll/Benefits and C4C) and/or an aptitude to quickly learn several different software applications including Mainframe databases
- Outstanding communication skills to accurately process payroll information, deal with inquiries, and meet established deadlines
- Customer Service/Service Centre working knowledge and mindset
- Apply analytical skills
- Communicate in a variety of mediums
- Create, document, and manage information and records
- Demonstrate appropriate and effective interpersonal communications through various media
- Use office technology, software and applications
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives. Making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
