3 meilleures offres (learning and development specialist (bilingual), columbus) (à pourvoir)

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- Temps partiel
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- Microsoft Access
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- Assurance Dentaire
il y a 3 jours
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- Bilingue
- Garde d'enfants
- Certification RCR
- Congés payés
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SR- Teacher Documentalist / Enseignant-e documentaliste
TFS-Canada's International School / TFS-l'École internationale du Canada —Toronto, ON
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- Temps plein
- Bilingue
- Informatique
- Informatique
- Congés payés
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : learning and development specialist (bilingual) (columbus)

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Service Ontario - Bilingual Customer Support Specialist (Part time)

Staples
Scarborough, ON

Postuler dès maintenant

Détails du poste

Temps partiel
Il y a 3 jours

Avantages

Assurance Dentaire
REER

Compétences

Bilingue
Français
Utilisation d'un ordinateur
Microsoft Access
Service à la clientèle
Anglais
Microsoft Office
Permis de conduire

Description complète du poste

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes.
In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, you will:

Provide knowledgeable, consistent, and respectful service to all customers.
Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
Share knowledge and support team members through peer learning and training of new associates.
Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
Adhere to all health & safety, asset protection, privacy, and policy protocols.

Some of what you need:

1-2 years of prior customer service experience is required.
Ability to communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
Ability to work effectively with ongoing distractions is necessary.
Attention to detail to ensure data and transaction accuracy.
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.

Additional information:

Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

#WorkLearnGrow1

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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learning and development specialist (bilingual) emplois - columbus

Service Ontario - Bilingual Customer Support Specialist (Part time)

PE - Early Childcare Educator / Educateur-trice Jardin d'éveil

SR- Teacher Documentalist / Enseignant-e documentaliste

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : learning and development specialist (bilingual) (columbus)

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