This posting is for an existing vacancy
Join Wincon Security and Be Part of Something Special
For over three decades, Wincon Security has been a trusted name in property monitoring and protective services across the Greater Toronto Area. We pride ourselves on our commitment to excellence and innovative use of technology to deliver top-notch service to our diverse client base.
What Sets Us Apart?
At Wincon, we're driven by a passion for service excellence and a proactive approach to security challenges. Our success is rooted in our belief that attracting, engaging, and retaining top talent is the cornerstone of our achievements. We foster a supportive and growth-oriented culture where every team member is valued and empowered to advance in their career.
Now Hiring: Scheduling Assistant/Dispatcher (Security Industry) part-time
Join us as a Scheduling Assistant/Dispatcher and be part of a dynamic team dedicated to ensuring smooth operations and exceptional service delivery.
Key Days Required:
- Saturday & Sunday (ideally 3PM to 11PM)
Qualifications:
- Post-secondary education preferred
- Two years experience in the security guard industry required
- Previous experience in a supervisory/lead role preferred
- Previous scheduling experience an asset
- Strong computer skills, including HRMS, Time Management systems, and Microsoft Office Suite
- Excellent communication and interpersonal abilities
- Excellent Customer Service Skills
- Leadership and organizational skills a plus
- Ability to thrive in a fast-paced environment with shifting priorities and deadlines
- Outstanding customer service orientation
- Attention to detail and ability to handle pressure calmly
- Experience using Celayix Team Express is an asset
Responsibilities:
- Manage incoming calls, texts, and emails, following directives from the Operations Supervisor
- Coordinate shift coverage for missed check-ins or absences
- Dispatch guards promptly in response to ad hoc requests
- Efficiently schedule special coverage shifts and inform employees of their assignments
- Update employees and clients on schedule changes and guard ETA
- Maintain training plans and records in compliance with company standards
- Respond to service inquiries and escalate issues as needed
- Complete daily shift reports and assist with administrative tasks when required and other duties.
Wincon Security is dedicated to creating an accessible and inclusive workplace. We provide barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations during any stage of the recruitment process, please inform the Recruitment Department when contacted, and we will work with you to meet your needs.
Join our winning team at Wincon Security and participate in our mission to protect and serve our community!
Apply now to start your career with Wincon Security!
Wincon Security is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment process. Any information received relating to accommodation will be addressed confidentially.
Equal Opportunity Statement
Wincon Security is an equal opportunity employer that values diversity and inclusion in the workplace. We are committed to fostering a respectful, inclusive, and accessible work environment where all individuals are treated with dignity and respect.
Bona Fide Occupational Requirements (BFOR) : Security Guard Positions
In accordance with the Ontario Human Rights Code, Wincon Security recognizes that certain job requirements may constitute Bona Fide Occupational Requirements (BFORs). These requirements are established in good faith and are reasonably necessary for the safe and effective performance of the role.
Candidates must be able to meet the essential physical and cognitive demands of the Security Guard position, which may include:
- Maintaining alertness and vigilance throughout assigned shifts, including evenings, overnight, and extended hours
- Conducting interior and exterior patrols, which may involve prolonged standing, walking, stair use, and exposure to varying environmental conditions
- Responding appropriately to alarms, incidents, and emergency situations, which may require mobility and physical responsiveness
- Completing accurate written and electronic reports
- Communicating effectively and interacting professionally with clients, residents, and the public
- Following site-specific procedures and client-directed protocols, including access control and escalation processes
These requirements are reasonably necessary to meet operational and safety obligations, including those under the Occupational Health and Safety Act.
Don’t see a job you’re looking for? Feel free to apply on our Company career’s page! https://wincon-security.com/careers/
Pay: $19.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Application question(s):
- Describe your previous scheduling experience in the security industry and which scheduling software you've used if applicable.
- Are you available for 1-2 additional overnight shifts (11PM to 7AM) between Monday to Friday if needed?
- Are you able to work on a permanent part-time basis on weekends (Saturday & Sunday) as per operational demand?
Experience:
- Security: 2 years (required)
Licence/Certification:
- Security Guard Licence (required)
Work Location: In person
