10 meilleures offres (itsm analyst, columbus) (à pourvoir)

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- De 111 365 $ à 142 116 $ par an
- Temps plein
- Télétravail
- Informatique
- PMP
- Ingénierie
IT Support Analyst
Amphenol HSIO —Markham, ON
- De 50 000 $ à 70 000 $ par an
- Service à la clientèle
- Windows
- Microsoft Office
- Jours fériés payés
- Assurance Invalidité
Postuler rapidement
il y a 4 jours
Infrastructure Support Analyst
Scotiabank —Toronto, ON
- Espagnol
- Informatique
- Ingénierie
- Bourses d'Études
il y a 4 jours
Senior Analyst, ITSM Governance
Scotiabank —Toronto, ON
- Espagnol
- DevOps
- Anglais
- Bourses d'Études
il y a 4 jours
ServiceNow ITOM SME
LTM —Markham, ON
- De 100 000 $ à 140 000 $ par an
- Informatique
- Esprit d'analyse
- Baccalauréat
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
IT Project Manager
Amphenol HSIO —Markham, ON
- De 90 000 $ à 120 000 $ par an
- Microsoft Excel
- Informatique
- PMP
- Jours fériés payés
- Assurance Invalidité
Postuler rapidement
Senior Hardware Asset Management Analyst
Scotiabank —Toronto, ON
- Informatique
- Microsoft Excel
- Informatique
- Bourses d'Études
Manager Application Support
CAA SCO Systems & Services Inc —Thornhill, ON
- De 66 900 $ à 102 900 $ par an
- Sur appel
- Travail hybride
- Informatique
- CAD
- Service à la clientèle
- Programmes de Bien-être
- Bourses d'Études
Postuler rapidement
Senior Analyst, IT Service Management Governance
Scotiabank —Toronto, ON
- Espagnol
- DevOps
- Anglais
- Bourses d'Études
il y a 4 jours
SME - Microsoft Azure - IaaS, Azure Kubernetes Service
HCLTech —Queensville, ON
- Azure
- Informatique
- DevOps
il y a 3 jours

More jobs to discover

Find similar jobs that you might be interested in.

Technical Analyst
Compucom Staffing —Mississauga, ON
Excellentes compétences en service à la clientèle et en communication, avec la capacité d’expliquer des concepts techniques à des utilisateurs non techniques.
De 26,25 $ à 35,00 $ de l’heure
Postuler rapidement
16 h
Endpoint Systems Support Analyst
Tangerine Bank —Toronto, ON
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as…

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Intermediate to Senior IT Workplace & Infrastructure Analyst
Rexel —Mississauga, ON
CompTIA Security+ or equivalent security certification. Lead analysis activities for large and complex projects and operational initiatives, providing…
De 80 000 $ à 90 000 $ par an
Postuler rapidement
17 h
Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
De 111 365 $ à 142 116 $ par an

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : itsm analyst (columbus)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de Workopolis.

Manager, Service Desk

Mackenzie Health
Richmond Hill, ON

Postuler dès maintenant

Détails du poste

Temps plein

Compétences

Certification ITIL
Informatique
PMP
Ingénierie
Microsoft Exchange
Windows
Microsoft Office
Baccalauréat
Service Now
Compétences en communication
Active Directory
Gestion du temps
VPN

Description complète du poste

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Postuler dès maintenant

Affinez votre recherche

itsm analyst emplois - columbus

Manager, Service Desk

IT Support Analyst

Infrastructure Support Analyst

Senior Analyst, ITSM Governance

ServiceNow ITOM SME

IT Project Manager

Senior Hardware Asset Management Analyst

Manager Application Support

Senior Analyst, IT Service Management Governance

SME - Microsoft Azure - IaaS, Azure Kubernetes Service

More jobs to discover

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : itsm analyst (columbus)

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact