5 meilleures offres (helpdesk specialist, columbus) (à pourvoir)

IT Specialist – Solutions/Support
DyNet Technology Group Inc. —Oshawa, ON
- De 19,50 $ à 24,00 $ de l’heure
- Temps plein
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You’ll focus on end-user support, system hygiene, and AV reliability, ensuring every Homie has the tools, hardware, and access they need to thrive.
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : helpdesk specialist (columbus)

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IT Specialist – Solutions/Support

DyNet Technology Group Inc.
Oshawa, ON

Postuler rapidement

Détails du poste

Temps plein

Avantages

Stationnement sur place

Compétences

Microsoft Windows Server
Bilingue
Français
ConnectWise
Soutien bureautique
Maintenance
Anglais
Windows
Pare-feu
Zendesk
Matériel informatique
Systèmes de gestion de billets
Orientation axée sur le service à la clientèle
Support réseau
Soutien à la clientèle
Analyse des causes profondes
Compétences en communication
Interaction avec les clients
Appareils mobiles

Description complète du poste

First-Level IT Helpdesk Technician (Full-Time)

About the Role
As a First-Level IT Helpdesk Technician, you’ll be the first point of contact for clients who need technical support. You’ll help troubleshoot issues related to hardware, software, peripherals, networking, printing, and mobile devices (phones and tablets). This is an in-office position that requires strong technical ability, clear communication, and a commitment to delivering fast, customer-focused solutions that minimize downtime.

Must be able to pass a vulnerable sectors check as well as sign a customer information NDA.

You must be able to work independently in a fast-paced environment and take ownership of resolving client issues efficiently.

Key Responsibilities

Provide first-line support via phone, email, and remote tools, while documenting all work in the service ticket system in real time.
Perform maintenance and support for:
Windows 10/11
Windows Server (basic tasks)
Printers
Microsoft 365
ESET Security
Additional hardware/software as needed
Assist with software installations and verify successful operation.
Troubleshoot client technical issues, determine root cause, resolve when possible, and escalate when necessary. Must be mindful of minimizing time on client devices.
Prepare devices for deployment (pre-deployment instructions/tools and scripts are provided), including:
Windows laptops/desktops
iPAD
Samsung mobile devices
Perform onsite support as needed (travel expenses covered).
Maintain security best practices at all times during support.
Receive incoming hardware, record inventory details, and organize equipment for setup/deployment.

Qualifications & Skills

Technical diploma, certifications, or equivalent experience (recommended).
Strong communication skills in English; French is an asset.
Comfortable interacting with business leaders, clients, vendors, and peers.
Able to adapt to changing demands while multitasking and prioritizing effectively.
Highly organized with a customer-focused attitude and team mindset.
Solid understanding of client operating systems (Windows 10/11) and Microsoft 365.
Basic knowledge of Windows Server.
Working understanding of Wi-Fi setup and security.

Additional Assets

Experience with ticketing platforms such as Autotask or Zendesk.
Familiarity with RMM tools like NinjaOne, ConnectWise Automate, or Datto RMM.
Firewall experience using WatchGuard or Ubiquiti.

Accessibility Commitment

DyNet Technology Group is committed to providing an inclusive, barrier-free application experience in alignment with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Accommodations are available to applicants with disabilities upon request.

Job Type: Full-time

Pay: $19.50-$24.00 per hour

Benefits:

On-site parking

Ability to commute/relocate:

Oshawa, ON L1J 7A4: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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helpdesk specialist emplois - columbus

IT Specialist – Solutions/Support

IT Support Specialist

IBM I (AS400) Operations Spec

IT Support Specialist (Chinese Speaking Preferred)

HR Business Partner

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