Technical Inside Sales & Project Coordinator
Location: Concord, Ontario
Job Type: Full-time, Permanent
Work Arrangement: On-site
Salary: CAD $60,000–$85,000 per year, depending on experience
About Vyvyd Lighting
Vyvyd Lighting is a Toronto-area architectural lighting company focused on precision, visual comfort, and seamless integration with the built environment.
We work with architects, interior designers, electrical contractors, distributors, consultants, and sales representatives on commercial and specification-grade lighting projects across retail, hospitality, workplace, institutional, and high-end residential environments.
Our approach combines thoughtful product design, technical lighting knowledge, responsive service, and practical project support from specification through installation.
Role Summary
Vyvyd Lighting is looking for a Technical Inside Sales & Project Coordinator to support our customers, sales representatives, and active lighting projects.
This is an office-based role focused on quotations, project coordination, customer support, order processing, and project follow-up. It is not a cold-calling or outbound business-development position.
You will play an important role in moving projects from initial enquiry and quotation through approval and order placement.
Key ResponsibilitiesQuotations & Technical Sales Support
- Prepare accurate quotations for commercial and architectural lighting projects.
- Review reflected ceiling plans, luminaire schedules, electrical drawings, specifications, and bills of material.
- Identify fixture quantities, product configurations, drivers, controls, mounting options, and accessories.
- Apply project pricing, discounts, freight, and customer-specific terms.
- Manage quotation revisions, addenda, substitutions, and value-engineering requests.
- Respond to product, pricing, application, availability, and lead-time enquiries.
- Recommend suitable product alternatives when required.
Project & Order Coordination
- Coordinate active projects from quotation through approval and order placement.
- Prepare and organize submittals, cut sheets, IES files, photometric information, shop drawings, and samples.
- Process sales orders and confirm quantities, configurations, pricing, shipping information, and required dates.
- Coordinate lead times, order releases, backorders, and delivery expectations.
- Communicate with purchasing, warehouse, accounting, product, and operations teams to resolve project requirements.
- Assist with warranty, replacement, and RMA coordination when required.
- Maintain organized project and customer records.
CRM & Sales Support
- Maintain accurate quotation, customer, and project information in CRM and ERP systems.
- Follow up on outstanding quotations and update project status, next steps, expected order dates, and customer feedback.
- Support sales representatives with quotation follow-up and project information.
- Prepare basic quotation and project pipeline reports for management.
- Help improve quotation templates, internal documentation, CRM processes, and sales-support workflows.
- Use AI and digital tools to improve research, documentation, reporting, and administrative efficiency.
Customer Support
- Act as an internal point of contact for customers and sales representatives.
- Provide clear and timely communication throughout the quotation and ordering process.
- Follow through on open items and ensure project issues are properly tracked and resolved.
- Build strong working relationships with contractors, designers, distributors, consultants, and project teams.
Required Qualifications
- Minimum 2 years of experience in lighting, electrical products, construction estimating, technical sales, project coordination, or a related industry.
- Experience preparing quotations, estimates, or project pricing.
- Ability to read construction drawings, reflected ceiling plans, schedules, or project specifications.
- Strong attention to detail and numerical accuracy.
- Experience using CRM, ERP, quotation, or order-entry systems.
- Proficiency in Microsoft Excel, Word, Outlook, and PDF software.
- Strong organizational skills and the ability to manage multiple projects and deadlines.
- Clear and professional written and verbal communication skills.
- Ability to work independently, take ownership, and follow tasks through to completion.
Preferred Qualifications
- Previous experience in the architectural or commercial lighting industry.
- Experience with lighting quotations, submittals, or project coordination.
- Familiarity with LED drivers, dimming, lighting controls, emergency lighting, or architectural lighting products.
- Experience with IES files, photometric reports, Dialux, or lighting-layout documentation.
- Experience working with electrical contractors, lighting agents, distributors, architects, or designers.
- Experience using AI tools, automation, or advanced CRM workflows.
The Person We Are Looking For
You are organized, detail-oriented, technically curious, and comfortable managing several projects at the same time.
You understand that a quotation is not finished once it is sent. Good project support also means following up, managing revisions, keeping information organized, communicating clearly, and helping move the project toward an order.
You enjoy solving problems, learning new products and systems, and taking responsibility for completing your work.
What Vyvyd Offers
- Salary of CAD $60,000–$85,000, based on relevant experience.
- Direct exposure to company leadership and product development.
- Opportunities to work on architectural lighting projects from specification through installation.
- A growing company where strong performers can take on greater responsibility.
- Broad experience across lighting products, technical sales, quotations, project coordination, and sales operations.
- On-site parking.
- Paid time off.
- Casual dress.
How to Apply
Please submit your résumé and briefly describe:
- Your experience preparing quotations or estimates.
- Your experience with lighting, electrical, construction, or technical products.
- The CRM, ERP, quotation, or order-management systems you have used.
Only candidates selected for an interview will be contacted.
Vyvyd Lighting is committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request throughout the recruitment and selection process.
Job Type: Full-time
Pay: $60,000.00-$85,000.00 per year
Benefits:
- Casual dress
- On-site parking
- Paid time off
Experience:
- architectural or commercial lighting industry: 2 years (required)
Work Location: In person
