25 meilleures offres (credit manager, columbus) (à pourvoir)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : credit manager (columbus)

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Senior Customer Service Representative / Accounts Receivable Manager

Just Sales Jobs
Markham, ON

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Détails du poste

Temps plein
Il y a 3 jours

Avantages

Assurance Maladie Complémentaire
Assurance Invalidité
Assurance Dentaire
Assurance Vie

Compétences

Microsoft Powerpoint
Microsoft Word
Appel de recouvrement
Soutien aux ventes
Sage
Application des paiements
Tableurs
SAP
Amélioration des processus
NetSuite
Expérience en supervision
Service à la clientèle
Orientation axée sur le service à la clientèle
Réception
Traitement des comptes clients
Gestion de bureau
Traitement des commandes
Amélioration des processus opérationnels
Centre d'assistance
Rapprochement de comptes

Description complète du poste

As a Senior Customer Service Representative / Accounts Receivable Manager, you will lead the customer service, sales support, and Accounts Receivable function for our client, an established wholesale distributor of souvenir and giftware products carrying approximately 12,000 active SKUs and supplying retailers across Canada and the United States. You will be the first point of contact for customers placing and tracking orders, and the go-to support person for our client's approximately 45 sales representatives across Canada and the U.S. You will personally own Accounts Receivable and collections, supervising one AR employee while doing hands-on work yourself, and you will also manage front-of-house and office responsibilities. This is an existing role, being backfilled ahead of a long- tenured incumbent's planned retirement. It reports directly to the CEO. The base salary is $70,000-$85,000 CAD.

COMPENSATION & BENEFITS

$70,000-$85,000 CAD base salary, commensurate with experience Dental care, extended health care, life insurance, and disability insurance Business casual dress code

THE COMPANY & CULTURE

Our client was founded approximately 40 years ago and is a privately held, family-owned business, with family members active in the business today. The company is an established, mature organization operating with stable, modest year-over-year growth. They are a wholesale distributor of souvenir and giftware products - including postcards, magnets, keychains, shot glasses, mugs, and snow globes - carrying approximately 12,000 active SKUs and supplying retailers of all sizes, from independent shops to national chains, across Canada and the United States. Their customers include souvenir, gift, tourist attraction, airport, hotel, and convenience retailers. The company employs approximately 130 people, including a sales team of approximately 45 representatives (30 in the U.S. and 15 in Canada). The culture is collaborative and positive, and the organization is highly systems-driven, automating manual processes wherever possible.

OFFICE LOCATION & WORK ARRANGEMENT

Head Office: Markham, Ontario Work arrangement: Office-based, five days per week. This role includes visitor reception duties, serving as the professional first point of contact for the office. Visitor volume is light, at approximately five visitors per week. Overnight travel: None required Hours: Standard full-time business hours, Monday to Friday, on-site

EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS

Minimum 5 years of relevant experience Demonstrated depth in both customer service and hands-on Accounts Receivable Hands-on Accounts Receivable and collections experience, including invoicing, credits, payment processing, cash application, account reconciliation, resolution of billing discrepancies, and month-end/year-end AR procedures Supervisory experience - this role manages one direct report Experience working directly inside a full ERP system (e.g., SAP, NetSuite, Sage, Epicor, Dynamics, Acumatica, Infor, or similar) is required Strong Microsoft Excel skills and full Microsoft Office proficiency Order entry and order management experience in a high-SKU distribution or wholesale environment is a strong asset Comfortable with basic technology troubleshooting and able to clearly communicate an issue to an internal IT team

TECHNICAL SKILLS

ERP software - Intermediate to Advanced Microsoft Excel - Advanced Microsoft Word and PowerPoint - Basic Payment processing platforms (e.g., Moneris or similar)

THE PRODUCT / SERVICE / SOLUTION

Souvenir and giftware products, including postcards, magnets, keychains, shot glasses, mugs, and snow globes Approximately 12,000 active SKUs distributed to retailers across Canada and the United States

PROSPECTIVE CUSTOMERS / WHO YOU WILL SUPPORT

External customers: retailers ranging from independent operators to national chains, in the souvenir, gift, tourist attraction, airport, hotel, and convenience channels, across Canada and the U.S. Internal customers: approximately 45 sales representatives across Canada and the U.S., who rely on this role for order edits, order lookups, new customer set-up, credit applications, and releasing orders from hold

TYPICAL DAY & DUTIES

30% Customer Service & Help Desk - order intake, order status inquiries, escalations, and backup support for the U.S. customer service team 20% Sales Support - supporting approximately 45 sales representatives with order edits, deletions, lookups, new customer setup, and releasing credit holds 30% Accounts Receivable & Collections - invoicing, credits, payment processing, cash application, reconciliation, collections calls, and month-end/year-end AR procedures; supervision of one AR employee 15% Office Management & Executive Support - visitor reception, meeting and showroom coordination, catering for customer visits, and office supplies 5% Process Improvement & IT Triage - identifying manual or repetitive work for automation, and first-line IT troubleshooting

OVERNIGHT TRAVEL

None required

SUPPORT & TRAINING

Ongoing support from the Accounting Manager on ERP-specific questions Access to an in-house IT team for technical escalations and process automation requests

WHY YOU SHOULD APPLY

A senior operational role reporting directly to the CEO, with genuine ownership of the Accounts Receivable function A real mandate to bring ideas, change process, and modernize a department An established, stable company with roughly 40 years in business and a collaborative, positive culture A destination role: the outgoing incumbent held this seat for 15 to 20 years A full benefits package, including dental, extended health, life, and disability coverage, plus 3 weeks of vacation from the start

Equal Opportunity Employer

Just Sales Jobs and our clients are equal opportunity employers. We do not discriminate. All candidates are evaluated solely on performance merit and organizational fit.

Not the Right Fit? We May Have Other Roles for You.

If this particular role isn't the right match, we encourage you to browse our other open positions at https://justsalesjobs.ca/jobs-opening/ and apply for any that interest you.

Our recruiters review every resume we receive - and if we have another role that could be a great fit for your background, we will reach out to you directly.

#IND1

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : credit manager (columbus)

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