1 meilleure offre (front desk agents / relief night audit, canmore, ab) (à pourvoir)

Front Desk Agents / Relief Night Audit
H2 Canmore Lodging —Canmore, AB
- 19 $ de l’heure
- Embauche urgente
- Anglais
- Hôtel
- Caisse
Postuler rapidement
il y a 8 jours

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Front Desk Agents / Relief Night Audit
H2 Canmore Lodging —Canmore, AB
Provide local area information with accuracy and provide personal preferences to guests, including booking tours and activities for guests as required.
19 $ de l’heure
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Answer telephone calls and respond to guest inquiries. Welcome guests in a friendly, professional and courteous manner. Comfort Inn & Suites Calgary South*.
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Front Desk Agents / Relief Night Audit

H2 Canmore Lodging
Canmore, AB

Postuler rapidement

Détails du poste

Temps plein
Il y a 8 jours

Avantages

Assurance Maladie Complémentaire
Événements d'Entreprise
Stationnement sur place

Compétences

Conciliation de caisse en fin de quart
Expérience en hôtellerie et hébergement
Audit de nuit
Supervision de la garde des espèces et du balancement de la caisse
Anglais
Traitement des plaintes
Caisse
Expérience en services aux clients d'hôtel
Service à la clientèle
Orientation axée sur le service à la clientèle
Réception
Service aux visiteurs
Résolution des problèmes de la clientèle
Compétences en communication
Interaction avec les clients

Description complète du poste

We are seeking a full-time Guest Service Agent. Shifts will vary from 7 am to 11 pm.

We are a 164-room hotel with full conference facilities and a restaurant, Table Food+Drink www.coastcanmorehotel.com

Looking for an experienced, dependable "Guest Service Agent" with fantastic customer service skills and attention to detail.

You will be providing excellent first impressions to guests whilst ensuring the highest level of guest service and following standards and procedures.

With a combination of passion for the job and the right communication with other departments, you have the ability and empowerment to make the guests' experience more memorable.

A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests and exceed guest expectations.

Must have great communication skills and speak, read, and understand English

Duties include:

Always greet guests in a friendly, professional, and welcoming manner
Engage each guest as a unique individual and listen attentively to their requests
Perform check-ins and check-outs of guests daily with accuracy
Listen to guest complaints/concerns and resolve issues in a professional and timely manner
Answer the telephone in a timely and professional manner
Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of the shift
Anticipate and address guests' service needs
Ensure billing is accurate and assist guests with billing queries
Reply to all incoming emails and correspondence in OTAs in a timely and professional manner
Provide local area information with accuracy and provide personal preferences to guests, including booking tours and activities for guests as required
Comply with Coast Canmore Hotel policies and procedures
Learn and adhere to all fire and emergency procedures
Other duties and tasks as assigned by the Supervisor or Manager

Experience:

Experience in Guest Services, with a strong knowledge of Bow Valley, is preferred
Exceptional interpersonal skills to enhance the service standards throughout the operation

Preferred - If already in the country and can start immediately

Benefits:

Health care benefits (after 3 months of employment)
Discounted staff meals
Gym, Pool, Hot tub access
Company events during the summer
Discount card for Shops of Canmore
On-site parking
Staff Accommodation

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Front Desk Agents / Relief Night Audit

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