25 meilleures offres (service desk, calgary, ab) (à pourvoir)

Customer Success & Operations Lead
ABM Integrated Solutions —Calgary, AB
- À partir de 65 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Service à la clientèle
- Développement commercial
- Programmes de Bien-être
- Assurance Invalidité
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Administrative Assistant
NUMIS Chartered Professional Accountants —Airdrie, AB
- De 42 000 $ à 55 000 $ par an
- Temps plein
- Microsoft Excel
- Microsoft Outlook
- Anglais
- Assurance Dentaire
- Congés payés
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Customer Service Representative
O.N.E. Transport Group —Calgary, AB
- 21 $ de l’heure
- Fins de semaine au besoin
- Anglais
- Diplôme d'études secondaires
- Sens de l'organisation
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 4 jours
Front Desk Agent
Marriott International, Inc —Calgary, AB
- Temps plein
- Pas d'expérience requise
- Hôtel
- Diplôme d'études secondaires
Service Desk Associate : Part Time - MCKENZIE
The Home Depot Canada —Calgary, AB
- Temps partiel
- Régimes de participation aux bénéfices
- Plan d'actionnariat des employés
il y a 6 jours
Supervisor, Service Desk
Calgary Board of Education —Calgary, AB
- De 96 800 $ à 118 100 $ par an
- Temps plein
- Travail hybride
- Esprit d'analyse
- Baccalauréat
- Amélioration continue
il y a 10 jours
Service Coordinator/Customer service Representative
Hi-Tech Cabinets and Closets Inc. —Calgary, AB
- De 18 $ à 23 $ de l’heure
- Temps plein
- Caisse
- Capacités de présentation
- Saisie de données
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Order Desk Associate
Easytrim Reveals Inc —Calgary, AB
- De 55 000 $ à 65 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Ingénierie
- Microsoft Office
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Front Desk Agent / Night Auditor
Coast Hotels —Calgary, AB
- Temps partiel
- Microsoft Office
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement
il y a 3 jours
Front Desk Agent
The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown —Calgary, AB
- Fins de semaine au besoin
- Hôtel
- Caisse
- Réception
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Front End - Cashier
Safeway —Calgary, AB
- Temps partiel
- Vente
- Service à la clientèle
- Caisse
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
il y a 10 jours
Part Time Receptionist- Renfrew Chrysler Dodge Jeep Ram
Renfrew Chrysler Dodge Jeep Ram Ltd. —Calgary, AB
- Temps partiel
- Diplôme d'études secondaires
- Réception
- Dactylographie
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 10 jours
Front Desk Agent
Canadian Hostelling Association —Calgary, AB
- 18,14 $ de l’heure
- Hôtel
- Réception
- Service aux visiteurs
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Front Desk & Operations Coordinator
Kienna Coffee Ltd —Calgary, AB
- De 20 $ à 24 $ de l’heure
- Temps plein
- Google Suite
- Saisie de données
- Réception
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 6 jours
Front Desk Agent
The Element by Westin Calgary Downtown —Calgary, AB
- Fins de semaine au besoin
- Hôtel
- Sens de l'organisation
- Réception
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Guest Service Agent
Sandman Hotel Group —Calgary, AB
- Temps partiel
- Expérience en gestion
- Hôtel
- Comptabilité
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 9 jours
Service Desk Associate: Part-time - COUNTRY HILLS
The Home Depot Canada —Calgary, AB
- Temps partiel
- Service à la clientèle
il y a 4 jours
Front Desk Associate
Planet Fitness —Calgary, AB
- Temps partiel
- Diplôme d'études secondaires
- Caisse
- Réception
- Congés payés
Postuler rapidement
Front Desk Agent
Comfort Inn & Suites Calgary South —Calgary, AB
- De 16 $ à 18 $ de l’heure
- Fins de semaine au besoin
- Google Suite
- Hôtel
- Réception
- Assurance Dentaire
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 6 jours
Office Assistant
Scope Immigration Services —Calgary, AB
- 15 $ de l’heure
- Temps partiel
- Traitement de texte
- Expérience administrative
- Diplôme d'études secondaires
Postuler rapidement
il y a 6 jours
L1 Support Hero
GAM Technical Services —Calgary, AB
- De 40 000 $ à 60 000 $ par an
- Fins de semaine au besoin
- Windows
- Réseaux informatiques
- Assurance Dentaire
Postuler rapidement
Desktop Support Landesk - Alberta, Canada
Info-Ways —Calgary, AB
- Sur appel
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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Guest Service Agent/Night Auditor
Hampton Inn by Hilton Calgary Airport North —Calgary, AB
- À partir de 17 $ de l’heure
- Fins de semaine au besoin
- Microsoft Office
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement
il y a 2 jours
Administrative Assistant, BSCA
Mount Royal University —Calgary, AB
- De 27,61 $ à 34,97 $ de l’heure
- Temps partiel
- Baccalauréat
- Ressources humaines
- Saisie de données
il y a 9 jours
Guest Service Team
Hedkandi Salons —Calgary, AB
- Temps plein
- Réception
- Service aux visiteurs
- Compétences en communication

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service desk (calgary, ab)

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Customer Success & Operations Lead

ABM Integrated Solutions
Calgary, AB

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Détails du poste

Permanent | Temps plein

Avantages

Assurance Maladie Complémentaire
Programmes de Bien-être
Assurance Invalidité
Assurance Dentaire
Congés payés
Régime de retraite
Événements d'Entreprise
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Logiciels de GRC/CRM
Communication avec la clientèle
Prospection commerciale
Administration de système
Développement des relations avec la clientèle
Intégration des clients
Fidélisation de la clientèle
Gestion des opérations
Service à la clientèle
Vente croisée
Développement commercial
Capacités de présentation
Baccalauréat
Amélioration continue
Service à la clientèle
Orientation axée sur le service à la clientèle
Prospection
Technologies de l'information
Collaboration interfonctionnelle
Affaires
Gestion des comptes
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Communication interfonctionnelle
Suivi de l'avancement des projets
Amélioration des processus opérationnels
Analytique

Description complète du poste

We believe great service begins with great people! If you take pride in working collaboratively and delivering excellent customer service, you’ll feel right at home with ABM! As a trusted Managed Service Provider with a nationwide Field Services presence, we’re united by a commitment to integrity, customer focus, and driving tangible results for our customers. If this sounds like you, we invite you to apply to join our team where working together means building better outcomes for the customers who rely on us every day.

Overview
The Customer Success & Operations Lead is responsible for driving customer satisfaction, retention, and growth while supporting operational excellence across ABM. This role serves as a key liaison between customers, Sales, Project Delivery, Managed Services, and internal operations teams to ensure a seamless customer experience and efficient business process.

The successful candidate will combine relationship management, business development, operational support, and technology enablement to support ABM’s strategic objectives. This role is ideal for a proactive and solutions-oriented professional who can balance customer-facing responsibilities with process improvement and business operations initiatives.

Responsibilities

Customer Success & New Business Development:

Build and maintain strong relationships with customers, acting as a trusted advisor and primary point of contact.
Conduct regular customer account reviews and business assessments to identify risks and opportunities.
Support customer onboarding, adoption, retention, and growth.
Identify and pursue opportunities for customer growth through upselling, cross-selling, and solution expansion.
Monitor and report on Customer Success metrics including retention, churn, CSAT, and account growth.
Identify, develop, and pursue new business opportunities by utilizing prospecting activities and strategic outreach.
Conduct introductory meetings, presentations, and solution discussions with prospective customers.
Represent ABM at customer meetings, industry events, and networking opportunities as required.

Business Operations Support:

Support the IT Operations Manager in executing strategic and operational initiatives.
Assist with the development, documentation, and continuous improvement of business processes and SOP’s.
Coordinate and support cross-functional projects to improve operational efficiency and service delivery.
Assist with organizational planning, project tracking, and implementation of operational initiatives.

Technology & Program/System Administration:

Support the administration and optimization of CRM’s, customer success, and business management systems.
Assist with system implementations, upgrades, integrations, and user adoption initiatives.
Develop and maintain reports, dashboards, and KPI’s to support ABM business objectives.
Collaborate with stakeholders to identify and implement automation opportunities and technology-driven process improvements.

Qualifications:

Bachelor’s degree in Business Administration, or an equivalent combination of education and experience.
5 to 7 years of experience in the technology sector holding a role in customer success, account management, business operations, or a related field.
Demonstrated ability to build and maintain strong customer relationships.
Experience identifying and pursuing account growth opportunities.
Strong business acumen, communication, presentation, and interpersonal skills.
Excellent organizational, analytical, and problem-solving skills.
Ability to manage multiple competing priorities in a fast-paced environment.

Meaningful Benefits:

You’ll work alongside supportive and skilled teammates who take pride in delivering dependable technology solutions and exceptional customer service. We offer all employees the room to learn, advance, and contribute to the systems that our customers rely on every day. At the end of each day, you’ll know your work made a measurable difference for the customers and local communities we serve!

Our benefits include:

Comprehensive Health, Dental, & Vision Plan – also including life insurance, long-term disability insurance, accidental death and/or dismemberment insurance.
24/7 Virtual Healthcare & Mental Health Support – at no additional cost through our group benefit plan.
Employee & Family Assistance Plan – with resources available at no additional cost through our group benefit plan.
RPP Matching Program – up to 5.5% employer matching.
Vacation accrual starts on Day 1
Employee Rewards & Saving Program – access to savings on thousands of unique vendor perks and discounts.
Professional Development & Training Programs – to support each employees continuous growth.
Employee Recognition Programs – that celebrate safety, service excellence, and outstanding contributions to our goals.

About Us:

ABM Integrated Solutions, headquartered in Dartmouth, Nova Scotia, is a nationally recognized technology company delivering end-to-end managed services and dependable field support to organizations across Canada and the United States. We combine the agility of a full-scale MSP with the reliability of a coast-to-coast Field Services operation, ensuring our customers receive fast, consistent, and high-quality technical support wherever they may do business.

ABM is part of the Atlantic Corporation Limited (ACL) family of companies. ACL’s diverse portfolio includes organizations operating in senior’s living spaces, national transportation and logistics, fuel hauling, real estate, and storage services. This broad corporate ecosystem gives ABM a stable foundation, cross-industry insight, and the ability to support customers whose technology requirements extend across multiple different environments; from retail locations, to distribution centers, to enterprise offices.

Within ABM, our service offerings span a broad range of capabilities, including:

Managed IT Services: comprehensive monitoring, IT Service Desk, endpoint management, cloud services, Cybersecurity support, technology lifecycle management, and more.
National Field Services: reliable onsite technical support delivered by a skilled network of Field Service Technicians across North America.
POS (Point-of-Sale) Services: deployment, maintenance, and support for POS payment solutions, retail systems, and multi-site coordination.
Project & Deployment Services: large-scale rollouts, technology refreshes, infrastructure implementations, and more!

AI Disclosure:

ABM is NOT using any Artificial Intelligence to screen, review, or select candidates. A human being is reviewing all resumes and applications submitted for this position.

Pay: From $65,000.00 per year

Benefits:

Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Wellness program

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service desk (calgary, ab)

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