20 meilleures offres (management hospitality leader, calgary, ab) (à pourvoir)

Guest Experience Lead
CEDAR & STEAM —Calgary, AB
- De 20 $ à 23 $ de l’heure
- Fins de semaine au besoin
- Bar
- Certification RCR
- Vente
- Réductions Tarifaires
Postuler rapidement
il y a 13 jours
Guest Experience Lead | Southcentre Mall
Lululemon —Calgary, AB
- De 23,75 $ à 27,33 $ de l’heure
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Diplôme d'études secondaires
- Assurance Dentaire
- Congés payés
il y a 1 jour
FOH Management - Hospitality Leader
Chop Steakhouse & Bar —Calgary, AB
- Temps plein
- Service
- Hôtel
- Leadership
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Front of House - Hospitality Leader
Moxies —Calgary, AB
- Temps plein
- Service
- Leadership
- Restauration
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Guest Experience Leader
McDonald's —Airdrie, AB
- Service alimentaire
- Restauration
- Heures d'arrivée et de départ flexibles
Lead Chef Instructor (Summer Camp)
Nini's Cooking Academy —Calgary, AB
- De 22 $ à 25 $ de l’heure
- Temporaire
- Certification RCR
- Préparation culinaires
- Anglais
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Lead Breakfast Server
The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown —Calgary, AB
- Fins de semaine au besoin
- Mathématiques de base
- Leadership
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il y a 2 jours
Store Manager & Team Leader
Foxy Box Laser & Wax Bar - Mission Calgary —Calgary, AB
- De 43 000 $ à 60 000 $ par an
- 8 Heures
- Bilingue
- Hospitalité
- Vente
- Réductions Tarifaires
- Assurance Invalidité
Postuler rapidement
il y a 8 jours
Shift Leader
Panda Restaurant Group —Calgary, AB
- De 19 $ à 22 $ de l’heure
- Temps plein
- Préparation culinaires
- Restaurant
- Compétences en communication
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 2 jours
Senior City Guide and Tour Leader
Vancouver Toonie Tours Ltd —Calgary, AB
- De 18 $ à 40 $ de l’heure
- Embauche urgente
- Service à la clientèle
- Parler en public
- Anglais
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Restaurant Leader
McDonald's —Calgary, AB
- Service alimentaire
- Leadership
FOH staff-Shift Leaders, Servers, Bar and Host
Bonterra —Calgary, AB
- De 15 $ à 21 $ de l’heure
- Temps partiel
- Service
- Bar
- Service à la clientèle
- Réductions Tarifaires
- Heures d'arrivée et de départ flexibles
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9 h
Lead Bartender
The Element by Westin Calgary Downtown —Calgary, AB
- Fins de semaine au besoin
- Bar
- Leadership
- Restauration
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il y a 5 jours
Shift Leader - JOEY Barlow
JOEY Restaurants —Calgary, AB
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Lead Hand Cleaner - Full Time
Marquise Hospitality —Calgary, AB
- 18 $ de l’heure
- Nettoyage
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Chef d’équipe des données (Data Team Lead)
IQVIA —Calgary, AB
- De 104 700 $ à 154 700 $ par an
- Temps partiel
- Anglais
- Baccalauréat
- Formation et développement
Lead Cook
Compass Group Canada Ltd —Calgary, AB
- 25 $ de l’heure
- Préparation culinaires
- Restauration
- Compétences en communication
Postuler rapidement
Lead Catering Steward | Part-Time | Spruce Meadows
Oak View Group —Calgary, AB
- 24 $ de l’heure
- Temps partiel
- Diplôme d'études secondaires
- Travail en cuisine
Lead Cook / Kitchen Manager
The Artist Lounge —Calgary, AB
- De 18 $ à 21 $ de l’heure
- Fins de semaine au besoin
- Préparation culinaires
- En présentiel
- Restaurant
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Maintenance Lead
Wingate by Wyndham Calgary Airport —Calgary, AB
- De 16 $ à 20 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Maintenance
- Hôtel
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 13 jours

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Guest Experience Lead | Southcentre Mall
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Guest Experience Lead

CEDAR & STEAM
Calgary, AB

Postuler rapidement

Détails du poste

Permanent | Temps plein
Il y a 13 jours

Avantages

Tenue Décontractée
Réductions Tarifaires
Stationnement sur place

Compétences

Certification RCR
ProServe
Vente
Marchandisage
Certificat de premiers soins de base
Réception
Service aux visiteurs
Leadership
Compétences en communication

Description complète du poste

Guest Experience Lead | Avenida South Location

Lead the Experience. Inspire the Team. Drive Results.

At Cedar & Steam, exceptional guest experiences are at the heart of everything we do. We're looking for a professional, committed, and enthusiastic Guest Experience Lead who thrives on creating memorable moments while driving retail, membership, and service sales. As a key member of our leadership team, you'll lead by example on the front line—building genuine guest relationships, coaching a high-performing team, and ensuring every visit reflects our 5-star standards. If you're passionate about hospitality, confident in sales, and excited to make a meaningful impact, we'd love to meet you.

Company Overview

Cedar & Steam is dedicated to integrating health and wellness into daily life, emphasizing both mental and physical well-being through natural healing methods to foster relaxation and rejuvenation. Our boutique spa offers an affordable and convenient way to unwind daily while enhancing social interaction and personal connection. We provide sauna, steam, massage, and cold plunge services in thoughtfully designed spaces that cater to various needs - whether seeking engaging conversation and community or moments of re-energizing and relaxation. We are currently hiring a full-time Guest Experience Lead to join our team.

*Must have open availability to work mornings starting at 7 am, evenings until 11 pm, weekends and holidays.

Role Overview

The Guest Experience Lead is a front-of-house leadership role focused on elevating every aspect of the guest journey while driving retail, membership, and service revenue growth.

This is a hands-on, front-facing position that works regularly at the front desk while leading the guest experience team to deliver exceptional, personalized, and memorable service aligned with our 5-star standards.

You will take ownership of guest satisfaction, sales performance, retail inventory management, merchandising, and service consistency. Working closely with the Spa Manager and Facility Operations Lead, you will ensure seamless daily operations, strong sales execution, and a polished, welcoming environment that strengthens guest retention and loyalty.

Key Responsibilities

Guest Focus & Retention

Build meaningful relationships with guests to encourage repeat visits and personalized experiences. Act as the primary escalation point for guest concerns, resolving issues promptly and professionally. Monitor guest feedback and implement service improvements to maintain high satisfaction and retention.

Sales & Revenue Growth

Drive retail, service, and membership revenue by executing proactive sales strategies. Educate guests on product benefits, promote high-margin offerings, and lead initiatives that increase enrollment and retention. Track performance metrics and adjust strategies to meet and exceed sales targets.

Inventory & Merchandising

Oversee retail and bar inventory, ensuring accurate stock levels, efficient reordering, and minimal discrepancies. Maintain visually appealing retail displays aligned with promotions and seasonal trends to maximize revenue opportunities.

Leadership and Team Collaboration

Lead and motivate the guest experience team to ensure strong performance and collaboration. Provide coaching, feedback, and ongoing training to uphold service excellence and sales confidence. Maintain open communication with the Spa Leadership team to align priorities and expectations.

Administrative & Operational Duties

Utilize MindBody and other operational tools to manage guest profiles, track sales performance, maintain accurate reporting, and support daily front desk functions. Monitor KPIs related to guest satisfaction, retail sales, membership growth, and team performance.

Campaigns & Promotions

Lead the rollout of new products, services, seasonal promotions, and events. Train the team to confidently recommend offerings and ensure strong guest adoption.

Facility Collaboration

Work closely with the Facility Operations Lead to ensure the spa environment remains clean, organized, safe, and guest-ready at all times.

Guest Experience Enhancement

Ensure the atmosphere consistently aligns with Cedar & Steam’s core values. Maintain an elevated, welcoming environment that supports an exceptional guest experience, addressing concerns as needed while consistently modeling professionalism and service excellence.

Qualifications

Education:

No specific formal education required; a general understanding of health, wellness, and guest service is an asset.
Leadership or Management training is considered an asset.
AGLC Proserve certificate is required.
Standard | Intermediate First Aid and CPR [SFA|CPR] is required.
Police Information Check [PIC] is required.

Applicants who do not have these are encouraged to apply. If hired, you will be required to provide current and valid documentation of Proserve, Standard First Aid/CPR Level C, and Police Information Check within 30 days of hire.

Experience:

Minimum of 1 year experience in a supervisory or leadership role in a spa, wellness center, hospitality, or related industry.
Sales experience is strongly preferred.
Front-of-house guest service and conflict resolution experience is essential.
Visual merchandising experience is an asset.
Experience with MindBody software or similar systems is preferred.
Experience coaching teams toward performance KPIs is considered an asset.

Skills & Knowledge:

Exceptional communication and interpersonal skills with the ability to build lasting relationships with guests and team members.
Strong sales acumen with experience driving retail and membership growth.
Confident in conflict resolution and guest recovery.
Highly organized with the ability to multitask in a fast-paced environment.
Experience tracking and analyzing KPIs to drive performance improvements.
Knowledge of wellness services, products, and trends to support recommendations and team coaching.

Personal Attributes:

Deeply committed to delivering exceptional, personalized 5-star guest experiences.
Results-driven with a strong sense of accountability for sales and performance outcomes.
Professional, polished, and confident in leadership presence.
Strong coach and mentor who inspires the team to achieve service and revenue goals.
Proactive problem-solver who anticipates guest needs and addresses challenges early.
Motivated by wellness and passionate about creating meaningful experiences.

Why Join Us?

Impact: Make a meaningful impact in a wellness-driven space where your leadership directly enhances how guests relax, restore, and rejuvenate.
Environment: Work in a wellness-focused space that promotes well-being for both guests and team members.
Perks: Enjoy unlimited sauna and steam [as capacity allows], paid breaks, staff pricing on massages, discounts on products, and additional perks with partnerships.

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Benefits:

Casual dress
On-site parking
Store discount

Application question(s):

Cedar & Steam is built on creating meaningful, elevated guest experiences through genuine connection. Can you describe how you build rapport with guests, use active listening to understand their needs, and turn those interactions into memorable experiences and/or sales?

Work Location: In person

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management hospitality leader emplois - calgary, ab

Guest Experience Lead

Guest Experience Lead | Southcentre Mall

FOH Management - Hospitality Leader

Front of House - Hospitality Leader

Guest Experience Leader

Lead Chef Instructor (Summer Camp)

Lead Breakfast Server

Store Manager & Team Leader

Shift Leader

Senior City Guide and Tour Leader

Restaurant Leader

FOH staff-Shift Leaders, Servers, Bar and Host

Lead Bartender

Shift Leader - JOEY Barlow

Lead Hand Cleaner - Full Time

Chef d’équipe des données (Data Team Lead)

Lead Cook

Lead Catering Steward | Part-Time | Spruce Meadows

Lead Cook / Kitchen Manager

Maintenance Lead

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : management hospitality leader (calgary, ab)

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